At a Glance
- Tasks: Lead improvements in managing empty properties and drive service transformation.
- Company: Thirteen Group, a forward-thinking housing organisation with a focus on community.
- Benefits: Competitive salary, generous annual leave, pension contributions, and health support services.
- Other info: Collaborative environment with opportunities for professional growth.
- Why this job: Make a real impact on housing services while working flexibly from home.
- Qualifications: Experience in service improvement and strong data analysis skills.
The predicted salary is between 49665 - 49665 £ per year.
Thirteen Group is looking for a Housing Management Lead (Empty Property Specialist) to join our Housing and Communities team. This pivotal, specialist role focuses on driving performance, consistency and transformation across our empty homes service. You’ll take ownership of managing empty properties across the organisation, leading improvements in turnaround times, reducing income loss and preventing turnover while embedding a consistent, high‑quality approach to recharges and decants. Acting as our subject‑matter expert, you’ll influence how services are designed, delivered and improved across all areas. This is a roaming role, so you’ll work mainly from home and at least one day a week from our office at Hudson Quay in Middlesbrough.
Benefits
- Salary – £49,665 per annum
- Annual leave – starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.
- Pension – up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
- Simply Health – save money on common health expenses and get access to health and wellbeing support services.
- T’dar – our Discount and Reward platform giving you huge savings on everyday brands.
- Opportunities to buy and sell annual leave.
Key Responsibilities
- Lead the operational performance and continuous improvement of our empty homes management service, reducing re‑let times, income loss and void‑related costs.
- Act as the organisation’s subject‑matter expert on empty homes, recharges and decants, providing specialist advice on complex cases.
- Drive service transformation by reviewing processes, identifying inefficiencies and embedding consistent ways of working across all service areas.
- Analyse data and performance trends to reduce tenancy turnover, improve forecasting and support proactive service planning.
- Work collaboratively with housing, repairs, assets and lettings teams to ensure homes are ready to let, compliant and meet customer expectations.
- Lead on auditing, training and supporting colleagues to ensure quality, consistency and a strong customer focus across the service.
About You
- You’ll be operating at a lead level, with experience influencing service delivery without direct line management responsibility.
- Strong background in driving service improvement, transformation or change within housing or a similar environment.
- Confident using data and insight to identify trends, inform decisions and improve performance outcomes.
- Skilled in working across teams and managing relationships with contractors and key stakeholders.
- Knowledge of empty homes processes, lettings readiness, recharges or housing operations.
- Able to coach, support and challenge colleagues to deliver a consistent, high‑performing service.
Contact Lee Elkin, Housing Services Manager, on 07764 695614 for an informal discussion. NO RECRUITMENT AGENCIES, please.
Housing Management Specialist employer: Thirteen Group
Thirteen Group is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary of £49,665 and generous annual leave starting at 28 days. With a strong focus on service transformation and collaboration, employees benefit from a supportive work culture that encourages innovation and continuous improvement, all while enjoying the flexibility of a roaming role between home and our vibrant office at Hudson Quay in Middlesbrough.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Management Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work with empty properties. A casual chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your expertise! When you get an interview, be ready to discuss specific examples of how you've improved service delivery or tackled challenges in housing management. We want to see your problem-solving skills in action!
✨Tip Number 3
Don’t forget to follow up! After interviews, drop a quick thank-you email to express your appreciation and reiterate your interest in the role. It keeps you fresh in their minds and shows your enthusiasm.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Housing Management Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Housing Management Specialist role. Highlight your experience in managing empty properties and driving service improvements. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. Don’t forget to mention any specific achievements related to housing management.
Showcase Your Data Skills:Since data analysis is key in this role, make sure to highlight your experience with data trends and performance outcomes. We love seeing how you've used data to drive decisions and improve services in your previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Thirteen Group
✨Know Your Stuff
Make sure you brush up on your knowledge of empty homes processes, lettings readiness, and recharges. Being able to speak confidently about these topics will show that you're the subject-matter expert they’re looking for.
✨Data is Your Friend
Familiarise yourself with data analysis techniques and performance trends related to housing management. Be prepared to discuss how you've used data in the past to drive service improvements or inform decisions.
✨Show Your Collaborative Spirit
Think of examples where you've worked across teams to achieve a common goal. Highlight your ability to manage relationships with contractors and stakeholders, as this role requires strong collaboration.
✨Prepare for Scenario Questions
Anticipate questions about how you would handle complex cases or improve turnaround times. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your problem-solving skills.
