At a Glance
- Tasks: Lead improvements in empty homes management and drive service transformation.
- Company: Join Thirteen Group, the largest housing association in the North East.
- Benefits: Competitive salary, generous annual leave, pension contributions, and health support.
- Other info: Flexible remote work with opportunities for career growth.
- Why this job: Make a real impact on communities and enhance housing services.
- Qualifications: Experience in service improvement and strong data analysis skills required.
The predicted salary is between 49665 - 49665 £ per year.
Thirteen Group is looking for a Housing Management Lead (Empty Property Specialist) to join our Housing and Communities team. This pivotal role focuses on driving performance, consistency, and transformation across our empty homes service. You will own how we manage empty properties across the organisation – leading improvements in turnaround times, reducing income loss, preventing turnover, and embedding a consistent, high‑quality approach to recharges and decants. Acting as the subject‑matter expert, you’ll influence service design, delivery, and improvement across all areas. This is a remote role, with a minimum of one day a week from our Hudson Quay office in Middlesbrough. You may also be required to visit neighbourhood areas for quality assurance and auditing, ensuring a close customer experience. Flexibility around business and team needs will be required.
Key Responsibilities
- Lead the operational performance and continuous improvement of our empty homes management service, reducing re‑let times, income loss, and void‑related costs.
- Act as the organisation’s subject‑matter expert on empty homes, recharges, and decants, providing specialist advice on complex cases.
- Drive service transformation by reviewing processes, identifying inefficiencies, and embedding consistent ways of working across all service areas.
- Analyse data and performance trends to reduce tenancy turnover, improve forecasting, and support proactive service planning.
- Work collaboratively with housing, repairs, assets, and lettings teams to ensure homes are ready to let, compliant, and meet customer expectations.
- Lead on auditing, training, and supporting colleagues to ensure quality, consistency, and a strong customer focus across the service.
Qualifications
- Experience operating at a lead level, influencing service delivery without direct line management responsibility.
- Strong background in driving service improvement, transformation, or change within housing or a similar environment.
- Confidence using data and insight to identify trends, inform decisions, and improve performance outcomes.
- Skilled in working across teams and managing relationships with contractors and key stakeholders.
- Knowledge of empty homes processes, lettings readiness, recharges, or housing operations.
- Able to coach, support, and challenge colleagues to deliver a consistent, high‑performing service.
Benefits
- Salary £49,665 per annum.
- Annual leave starting at 28 days, rising to 31 days after three years, plus a birthday day and bank holidays.
- Pension up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
- Simply Health – save money on common health expenses and access health and wellbeing support services.
- T’Dar Discount and Reward platform with savings on everyday brands.
- Opportunities to buy and sell annual leave.
At Thirteen, we work together to provide quality homes, build stronger communities, and support people to live well. We are the largest housing association in the North East and among the top 25 nationally, managing over 36,000 homes with around 1,600 colleagues providing services for approximately 100,000 customers. Our vision is to be the most trusted housing association, with happy customers at the heart of everything we do.
Housing Management Lead (Empty Property Specialist) employer: Thirteen Group
Thirteen Group is an exceptional employer, offering a supportive and collaborative work culture that prioritises employee growth and development. With a focus on quality service delivery in the housing sector, employees benefit from competitive salaries, generous annual leave, and a robust pension scheme, all while working remotely with flexible arrangements. Join us in making a meaningful impact in the community as we strive to be the most trusted housing association in the North East.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Management Lead (Empty Property Specialist)
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work with empty properties. Attend industry events or webinars to make connections and learn about potential job openings.
✨Tip Number 2
Show off your expertise! Prepare to discuss your knowledge of empty homes management during interviews. Bring examples of how you've driven service improvements or tackled challenges in previous roles.
✨Tip Number 3
Be proactive! If you see a job that fits, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email to express your enthusiasm for the role.
✨Tip Number 4
Stay flexible and open-minded! The housing sector is always evolving, so be ready to adapt your approach. Highlight your ability to work collaboratively across teams and your commitment to improving customer experiences.
We think you need these skills to ace Housing Management Lead (Empty Property Specialist)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in housing management and service improvement. We want to see how your skills align with the role of Housing Management Lead, so don’t hold back on showcasing your relevant achievements!
Showcase Your Data Skills:Since this role involves analysing data and performance trends, be sure to mention any experience you have with data analysis. We love candidates who can use insights to drive decisions, so share examples of how you've done this in the past.
Highlight Team Collaboration:This position requires working closely with various teams, so it’s important to demonstrate your ability to collaborate effectively. Share stories about how you’ve built relationships and worked with others to achieve common goals in your previous roles.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Thirteen!
How to prepare for a job interview at Thirteen Group
✨Know Your Stuff
Make sure you brush up on your knowledge of empty homes processes, recharges, and decants. Being the subject-matter expert means you should be ready to discuss specific cases and how you've influenced service delivery in the past.
✨Data is Your Friend
Familiarise yourself with data analysis techniques and performance trends related to housing management. Be prepared to share examples of how you've used data to drive improvements and reduce costs in previous roles.
✨Show Your Collaborative Spirit
This role requires working closely with various teams. Think of examples where you've successfully collaborated with others, especially in driving service transformation or improving operational performance.
✨Flexibility is Key
Since this position involves remote work and occasional visits to the office and neighbourhoods, be ready to discuss how you manage your time and adapt to changing business needs while maintaining a strong customer focus.
