At a Glance
- Tasks: Lead digital communications and create engaging content across various platforms.
- Company: Join Thirteen Group, the largest housing association in the North East.
- Benefits: Enjoy a competitive salary, generous leave, and health support services.
- Other info: Be part of a diverse team dedicated to community and customer satisfaction.
- Why this job: Make a real impact by improving lives through effective digital communication.
- Qualifications: Creative mindset with strong understanding of digital channels and user-centred design.
The predicted salary is between 45666 - 45666 £ per year.
We have an exciting opportunity for a Digital Communications and Marketing Specialist to join our Communications and Marketing Team. You’ll be responsible for leading our digital communications channels, ensuring they are optimised for high performance and planning, delivering, and evaluating accessible communications that meet the needs of our customers, partners, and colleagues.
Salary: £45,666 per annum
Annual leave: Starting at 28 days, rising to 31 days after three years, a day off for your birthday, plus bank holidays.
Pension: Up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
Simply Health: Save money on common health expenses and access health and wellbeing support services.
TDadar Discount and Reward platform: Providing savings on everyday brands.
Opportunities: To buy and sell annual leave.
Key Responsibilities:
- Support the Customer Communications and Marketing Manager in planning, developing, delivering, and evaluating agile, effective, and informed digital communications strategy and activity.
- Lead the planning, creation, execution, and evaluation of our digital communications, including a digital editorial calendar.
- Oversee the management of analytics tools and digital platforms, including website CMS, intranet, CRM, and social media.
- Ensure digital communications are accessible, clear, concise, useful, and engaging.
- Shape and deliver customer-facing digital communications that are relevant and timely, meeting WCAG standards, prioritising inclusive and accessible design, and ensuring every user can easily understand and act on the information we provide.
- Use insight, data, and user research to build a deep understanding of our diverse customer base, their behaviours, digital habits, and communication needs, ensuring all digital activity is shaped around what matters most to them.
- Create digital content in a range of formats, including producing and editing videos and leading photography, to ensure brand guidelines are adhered to and we fulfil the diverse communications needs of our varied audience base.
- Evaluate our digital communications activity, helping us understand the impact and continuously refine engagement strategies.
About You:
- Has a creative eye and the ability to create, design and produce cut-through communications.
- Possesses a brilliant understanding of digital communications channels.
- Understands content design principles and applies a user-centred approach to communication, information, and design.
- Can work in a fast-paced environment with the ability to plan and prioritise.
- Is proactive and highly productive.
- Has a growth mindset and the ability to drive positive change.
- Can enable great collaboration with colleagues and teams.
- Must possess a valid Full UK Driving Licence and access to a vehicle.
Why Thirteen Group:
At Thirteen, we work together to provide quality homes, build stronger communities, and support people to live well. As the largest housing association in the North East and among the top 25 nationally, we manage over 36,000 homes and have over 1,600 colleagues providing services for around 100,000 customers. Our vision is to be the most trusted housing association, with happy customers. We put customers at the heart of everything we do.
Join a team that’s local at heart but welcomes talent from everywhere. Be part of an organisation that values diversity and inclusivity. Be part of a company that offers tailored support services, going beyond just housing solutions.
Ready for a Rewarding Challenge? Join us at Thirteen Group and be a part of our vision to improve lives every day.
Digital Communications and Marketing Specialist employer: Thirteen Group
Thirteen Group is an exceptional employer that prioritises the well-being and growth of its employees, offering a competitive salary and generous annual leave starting at 28 days. With a strong commitment to diversity and inclusivity, our work culture fosters collaboration and innovation, while providing tailored support services that extend beyond housing solutions. Join us in making a meaningful impact in the North East, where your contributions will help improve lives every day.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Communications and Marketing Specialist
✨Tip Number 1
Get to know the company inside out! Research Thirteen Group's values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to digital communications and marketing. Think about how your skills align with the role and be ready to share examples of your past work that demonstrate your creativity and strategic thinking.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Digital Communications and Marketing Specialist
Some tips for your application 🫡
Show Your Creative Side:As a Digital Communications and Marketing Specialist, we want to see your flair for creativity! Make sure your application reflects your unique style and showcases your ability to create engaging content. Use examples that highlight your skills in digital communications.
Tailor Your Application:Don’t just send a generic application our way! We love it when candidates tailor their applications to fit the role. Highlight your experience with digital channels and how you’ve used data to shape your strategies. This shows us you understand what we’re looking for.
Be Clear and Concise:We appreciate clarity in communication, so make sure your application is easy to read and straight to the point. Avoid jargon and keep your language simple. Remember, we want to see how well you can communicate effectively, just like you would in the role!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important details. Plus, it shows us you’re keen to be part of our team!
How to prepare for a job interview at Thirteen Group
✨Know Your Digital Channels
Before the interview, make sure you’re well-versed in the various digital communications channels relevant to the role. Research how the company currently uses these platforms and think about how you can enhance their strategies. This shows your proactive approach and understanding of the industry.
✨Showcase Your Creative Skills
Prepare a portfolio that highlights your best work in digital content creation, including videos and graphics. Be ready to discuss your creative process and how you ensure your content meets brand guidelines while being engaging and accessible for diverse audiences.
✨Understand User-Centred Design
Brush up on content design principles and be prepared to discuss how you apply a user-centred approach in your work. Think of examples where you’ve used data and user research to shape your communications, as this aligns perfectly with what they’re looking for.
✨Demonstrate Your Analytical Skills
Familiarise yourself with analytics tools and be ready to talk about how you’ve used data to evaluate the success of your digital communications. Highlight any specific metrics or insights you’ve gathered in previous roles that led to improved engagement strategies.
