Data and Insight Lead (Housing)

Join us as a Data and Insight Lead at Thirteen Group! Thirteen Group is on the lookout for a Data and Insight Lead to join our Housing and Communities team. If you’re passionate about using data to drive continuous improvement and positive outcomes, this could be your opportunity to make an impact.

As our directorate’s technical lead for all things data, insight, and performance, you’ll have a key role in delivering efficiencies, unlocking new ways of working, and boosting productivity to enhance our services and the customer experience. This is a hybrid role, so you’ll work mainly from home and at least one day a week from our fantastic office at Hudson Quay in Middlesbrough. We’ll need you to be flexible around business and team need, so you may need to come into the office more frequently when required.

Thirteen Benefits

• Salary £43,994 per annum
• Annual leave starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.
• Pension up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
• Simply Health save money on common health expenses and get access to health and wellbeing support services.
• T’dar our Discount and Reward platform giving you huge savings on everyday brands.
• Opportunities to buy and sell annual leave

Key Responsibilities

• Leading a culture of data-informed decision-making across housing, communities and estate services, you’ll identify and drive service improvements.
• Analyse complex housing and community insights data insights and providing innovative solutions that influence service transformation and strategic planning.
• Create dashboards and reports that benchmark performance.
• You’ll develop and use predictive insight models and early warning indicators to support prevention and proactive service delivery.
• Identify and address gaps in customer and community data capture, quality, and reporting processes.
• Make sure our data is accurate, reliable, and meets regulatory standards, such as Awaab’s Law and Customer Standards.
• Through developing deeper insights into needs and challenges of our customers and communities, you’ll have a key role in evolving our service from reactive to preventative and proactive model, with the ability to tailor services to individual needs.

About You

• This is a data-led role, so it goes without saying that you’ll be an expert when it comes to data analysis and business intelligence.
• To understand our data, you’ll need to have experience of working within housing, community and estate-based services.
• An excellent communicator and collaborator, with experience of translating complex data into clear insights.
• You’ll think differently, using data to challenge existing ways of working and drive meaningful change.
• Committed to improving customer journeys and services, you’ll be skilled in analysing, interpreting and presenting complex data sets.
• Experience of delivering value for money through interpreting cost drivers, customer and property data, performance, and efficiency metrics.
• Confident using business intelligence tools, predictive models, reporting systems, performance dashboards, and Excel.

Why Thirteen Group?

We’re more than just a housing association we’re a community builder. As the largest housing association in the North East and among the top 25 nationally, we manage over 36,000 homes. Join a team that’s local at heart but welcomes talent from everywhere. Be part of an organisation that values diversity and inclusivity. Be a part of a company that offers tailored support services, going beyond just housing solutions.

Interested? For more details, please refer to the attached documents. If you’d like to talk more about the role, please contact Kay Glew, Housing and Communities Director on 07951 775285 for an informal discussion.

Are You Ready for a Rewarding Challenge? Join us at Thirteen Group and be a part of our vision to improve lives every day. APPLY NOW and start your journey towards making a meaningful impact in our community!

As part of our hiring process, if you’re successful we’ll need to verify your right to work in the UK. Unfortunately, we are not a Skilled Worker Sponsoring Employer at this time.