At a Glance
- Tasks: Support our Customer Experience teams and deliver top-notch service to customers.
- Company: Join a supportive company that values your growth and development.
- Benefits: Enjoy 28 days off, health support, and ongoing training while you earn.
- Other info: Perfect for those aged 16+, with a focus on inclusivity and teamwork.
- Why this job: Kickstart your career in customer service while gaining valuable qualifications.
- Qualifications: GCSE English and Maths at Grade C/4 or above; passion for learning.
The predicted salary is between 25185 - 25989 £ per year.
Location: Tees Valley
Salary: £15,434.32 per annum (yearly increments after Year 1)
Apprenticeship: 18 months
Interview Date: Friday 31 July 2026 at Hudson Quay offices
Start Date: Monday 7 September 2026
Benefits: 28 days annual leave plus bank holidays, competitive pension scheme, birthday day off, health and wellbeing support, and ongoing training and development.
Our Customer Experience Apprentice role is a great opportunity to earn while you learn in a supportive, professional environment. This apprenticeship is ideal if you enjoy working with people, developing communication skills, and want to build a career in a customer-focused role. You’ll gain real experience working as part of our Customer Experience and Touchpoint teams while completing a recognised qualification.
About the Apprenticeship
- Level 3 Business Administration qualification
- Mix of on‑job training and college learning (1 day per week at Stockton Riverside or Redcar & Cleveland)
- Supported by experienced mentors throughout the programme
What We’re Looking For
- Interest in customer service, administration or working with people
- Willingness to learn and develop new skills
- Positive attitude and strong work ethic
- Good communication and teamwork skills
- GCSE English Language and Maths at Grade C/4 or above (or predicted to achieve)
- Confident using IT systems and technology
- Must not already have a qualification higher than L1 in Business Administration
- Ability to travel to office locations and college
What You’ll Be Doing
- Provide support to our Customer Experience and Touchpoint teams
- Assist with delivering a high‑quality service to customers
- Carry out a range of administrative tasks and support day‑to‑day team activity
- Interact with customers through a variety of communication channels
- Learn how to build positive relationships with customers and colleagues
- Support accurate record‑keeping and data management across systems
- Work collaboratively with internal teams to resolve customer queries
- Take part in training, college learning and team activities
Applicants must be 16 years old or older. We particularly welcome applications from underrepresented groups and women. Right to work: We are not a Skilled Worker Sponsoring Employer at this time. Successful candidates must have the legal right to work in the UK.
Customer Experience Apprentices employer: Thirteen Group
Join us as a Customer Experience Apprentice in Tees Valley, where you'll thrive in a supportive and professional environment that prioritises your growth. With benefits like 28 days of annual leave, a competitive pension scheme, and dedicated mentorship, we are committed to helping you develop essential skills while earning a recognised qualification. Our vibrant work culture encourages collaboration and innovation, making it an ideal place for those passionate about customer service and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Apprentices
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like Thirteen Group.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like Thirteen Group. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Customer Experience Apprentices
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at Thirteen Group.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join Thirteen Group and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at Thirteen Group
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by Thirteen Group. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at Thirteen Group will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
