At a Glance
- Tasks: Support our Customer Experience teams and deliver top-notch service to customers.
- Company: Join a dynamic team in Tees Valley focused on customer satisfaction.
- Benefits: Enjoy 28 days leave, health support, and ongoing training while you earn.
- Other info: Perfect for those aged 16+, with mentorship and growth opportunities.
- Why this job: Kickstart your career in customer service while gaining valuable qualifications.
- Qualifications: GCSE English and Maths at Grade C/4 or above; passion for learning.
The predicted salary is between 25185 - 25989 £ per year.
Location: Tees Valley
Salary: £15,434.32 per annum (yearly increments after Year 1)
Apprenticeship: 18 months
Interview Date: Friday 31 July 2026 at Hudson Quay offices
Start Date: Monday 7 September 2026
Benefits: 28 days annual leave plus bank holidays, competitive pension scheme, birthday day off, health and wellbeing support, and ongoing training and development.
Our Customer Experience Apprentice role is a great opportunity to earn while you learn in a supportive, professional environment. This apprenticeship is ideal if you enjoy working with people, developing communication skills, and want to build a career in a customer-focused role. You’ll gain real experience working as part of our Customer Experience and Touchpoint teams while completing a recognised qualification.
About the Apprenticeship
- Level 3 Business Administration qualification
- Mix of on‑job training and college learning (1 day per week at Stockton Riverside or Redcar & Cleveland)
- Supported by experienced mentors throughout the programme
What We’re Looking For
- Interest in customer service, administration or working with people
- Willingness to learn and develop new skills
- Positive attitude and strong work ethic
- Good communication and teamwork skills
- GCSE English Language and Maths at Grade C/4 or above (or predicted to achieve)
- Confident using IT systems and technology
- Must not already have a qualification higher than L1 in Business Administration
- Ability to travel to office locations and college
What You’ll Be Doing
- Provide support to our Customer Experience and Touchpoint teams
- Assist with delivering a high‑quality service to customers
- Carry out a range of administrative tasks and support day‑to‑day team activity
- Interact with customers through a variety of communication channels
- Learn how to build positive relationships with customers and colleagues
- Support accurate record‑keeping and data management across systems
- Work collaboratively with internal teams to resolve customer queries
- Take part in training, college learning and team activities
Applicants must be 16 years old or older. We particularly welcome applications from underrepresented groups and women. Right to work: We are not a Skilled Worker Sponsoring Employer at this time. Successful candidates must have the legal right to work in the UK.
Customer Experience Apprentice employer: Thirteen Group
Join us as a Customer Experience Apprentice in Tees Valley, where you'll thrive in a supportive and professional environment that prioritises your growth. With benefits like 28 days of annual leave, a competitive pension scheme, and dedicated mentorship, we are committed to fostering your development while you gain hands-on experience in customer service. This apprenticeship not only offers a recognised qualification but also the chance to build meaningful relationships and a rewarding career in a dynamic team.
