At a Glance
- Tasks: Lead customer engagement initiatives and design inclusive programmes to amplify customer voices.
- Company: Join Thirteen Group, a forward-thinking organisation committed to equality and community impact.
- Benefits: Enjoy a competitive salary, generous annual leave, pension contributions, and health support.
- Other info: Flexible working environment with opportunities for personal and professional growth.
- Why this job: Make a real difference by shaping services that reflect diverse customer needs.
- Qualifications: Passionate about customer engagement with experience in community development or housing services.
The predicted salary is between 45666 - 45666 € per year.
Join us as a Customer Engagement Lead at Thirteen Group! Are you passionate about amplifying customer voices and driving meaningful change? We’re looking for a driven and experienced Customer Engagement Lead committed to equality, diversity and inclusion, ensuring the customer voice is at the heart of services.
Role Overview
This is a roam role, working at least three days a week from our office at Hudson Quay in Middlesbrough, but also out in the community engaging directly with customers. You must be flexible to come into the office more frequently as required.
Benefits
- Salary £45,666 per annum
- Annual leave starting at 28 days, increasing to 31 days after three years, plus a day off on your birthday and bank holidays
- Pension up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer)
- Simply Health – savings on common health expenses and access to wellbeing support services
- T’dar Discount and Reward platform – savings on everyday brands
- Opportunities to buy and sell annual leave
Key Responsibilities
- Lead customer engagement and involvement work to encourage more customers to get involved and shape decisions, review services, and hold us to account.
- Design and deliver interesting and inclusive engagement programmes using a mix of digital, face‑to‑face, and community‑based activities that reflect diverse customer needs.
- Lead a small team, supporting them to deliver high‑quality engagement activities and embed learning across the organisation.
- Use feedback to tell the customer story, influence service design and continuous improvement, and report on the real impact of customer voice.
- Work with community groups, partners, and voluntary organisations to widen engagement reach and bring forward a wider representation of voices.
Qualifications
- Passionate about championing the customer voice with hand‑on experience in customer engagement, community development or housing services.
- Creativity, initiative, and a genuine commitment to ensuring customer voices are heard and reflect the communities we serve.
- Understanding of customer involvement frameworks and regulator expectations.
- Experience managing people, volunteers, or community networks is an advantage.
- Excellent relationship building across diverse audiences, facilitation, and influencing skills; empathetic, approachable, and listening deeply.
- Confident with data, able to translate findings into actionable insights and recommendations.
Employment Information
As part of our hiring process, if you’re successful we’ll need to verify your right to work in the UK. Unfortunately, we are not a Skilled Worker Sponsoring Employer at this time.
Customer Engagement Lead employer: Thirteen Group
Thirteen Group is an exceptional employer that prioritises equality, diversity, and inclusion, making it a perfect fit for those passionate about amplifying customer voices. With a supportive work culture, generous benefits including up to 31 days of annual leave and a robust pension scheme, employees are encouraged to grow and develop within their roles while engaging directly with the community in Middlesbrough. Join us to make a meaningful impact and be part of a team that values your contributions and fosters a sense of belonging.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engagement Lead
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up local meetups. The more you engage, the better your chances of landing that Customer Engagement Lead role.
✨Tip Number 2
Show off your passion for customer voices! When you get the chance to chat with potential employers, share your ideas on how to amplify customer feedback. This will demonstrate your commitment to the role and make you stand out.
✨Tip Number 3
Prepare for interviews by researching the company’s values and recent projects. Tailor your responses to show how your experience aligns with their mission of equality, diversity, and inclusion. We want to see that you’re genuinely interested!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and making a difference in customer engagement.
We think you need these skills to ace Customer Engagement Lead
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for customer engagement shine through! We want to see how committed you are to amplifying customer voices and driving meaningful change. Share specific examples of how you've done this in the past.
Tailor Your Application:Make sure to tailor your application to the role of Customer Engagement Lead. Highlight your experience in community development and how it aligns with our mission at Thirteen Group. This shows us that you understand what we’re all about!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid jargon and make it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we do.
How to prepare for a job interview at Thirteen Group
✨Know Your Customer Engagement Stuff
Make sure you brush up on customer engagement strategies and frameworks. Be ready to discuss how you've successfully amplified customer voices in the past, and think of specific examples that showcase your creativity and initiative.
✨Show Your Passion for Inclusion
Thirteen Group is all about equality, diversity, and inclusion. Prepare to share your thoughts on how you can ensure diverse customer voices are heard. Think about how you can design engaging programmes that reflect the needs of various communities.
✨Demonstrate Leadership Skills
As a Customer Engagement Lead, you'll be leading a small team. Be prepared to talk about your experience managing people or volunteers. Share examples of how you've supported others to deliver high-quality engagement activities and fostered a collaborative environment.
✨Be Data-Savvy
You’ll need to translate data into actionable insights. Brush up on your data skills and be ready to discuss how you've used feedback to influence service design and improve customer experiences. Show them you can turn numbers into stories!
