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- Tasks: Support customers with repairs and ensure excellent service delivery.
- Company: Thirteen Group is dedicated to improving lives through community-focused services.
- Benefits: Enjoy remote work, 28-31 days annual leave, and a generous pension scheme.
- Why this job: Join a dynamic team and make a real impact in customer care.
- Qualifications: Strong customer service skills and the ability to communicate effectively are essential.
- Other info: Flexible working arrangements and opportunities for personal development.
The predicted salary is between 21800 - 25800 £ per year.
Role Overview
Thirteen Group is on the lookout for a full time Customer Ambassador to join our Repairs team. This is a roam role, so you’ll work mainly from home and at least two days a week from our fantastic office at Hudson Quay in Middlesbrough (Wednesdays and Thursdays). We’ll need you to be flexible around business and team need, so you may need to come into the office more frequently when required.
Thirteen Benefits
- Salary – £25,887 per annum (pay award pending)
- Annual leave starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.
- Pension up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
- Simply Health save money on common health expenses and get access to health and wellbeing support services.
- T’dar our Discount and Reward platform giving you huge savings on everyday brands.
- Opportunities to buy and sell annual leave
Key Responsibilities
- You\’ll be responsible for providing administrative support to all business streams, whilst providing an excellent customer-focussed service within repairs.
- You’ll ensure that works are co-ordinated in such a way as to make best use of resources (human, financial and material) to maximise productivity and ensure customer excellence for our internal and external customers.
- As a Customer Ambassador, you will be part of a team delivering a seamless journey for customers reporting repairs to Thirteen.
- This role will incorporate a high level of customer care to ensure customer enquiries and complaints are dealt with in an efficient manner.
About You
- We’re looking for someone who can demonstrate excellent customer service and negotiation skills, who is passionate about ensuring all customers receive a first-class repairs service.
- You\’ll use your knowledge and experience of customer services to deal with customer complaints, as well as understanding the customer requirements to assist in the development of a customer driven service.
- We\’re looking for someone who has the ability to communicate effectively, and can build relationships with internal and external customers and stakeholders.
- You\’ll be working in a fast-paced and demanding environment, so we’re looking for someone who is well organised, resilient, focused, and professional.
Interested?
For more details, please refer to the attached documents.
If you’d like to talk more about the role please contact Gemma Docherty, Customer Ambassador Team Leader, on 07977556089 for an informal discussion.
NO RECRUITMENT AGENCIES, please.
Are You Ready for a Rewarding Challenge?
Join us at Thirteen Group and be a part of our vision to improve lives every day. APPLY NOW and start your journey towards making a meaningful impact in our community!
If you’ve interviewed for this role within the last 6 months, we wouldn’t be able to reconsider your application at this time #J-18808-Ljbffr
Customer Ambassador employer: Thirteen Group
Contact Detail:
Thirteen Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Ambassador
✨Tip Number 1
Familiarise yourself with Thirteen Group's values and mission. Understanding their commitment to customer service and community improvement will help you align your responses during any discussions or interviews.
✨Tip Number 2
Prepare examples of how you've successfully handled customer complaints in the past. Being able to share specific instances where you demonstrated excellent customer service will showcase your suitability for the role.
✨Tip Number 3
Practice your communication skills, especially in a remote setting. Since this role involves working from home, being able to convey information clearly and effectively over the phone or via email is crucial.
✨Tip Number 4
Research common repair issues that customers might face. Having a basic understanding of these problems can help you engage more confidently with customers and demonstrate your proactive approach to the role.
We think you need these skills to ace Customer Ambassador
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Customer Ambassador position. Tailor your application to highlight how your skills and experiences align with these aspects.
Highlight Customer Service Skills: Emphasise your customer service and negotiation skills in your CV and cover letter. Provide specific examples of how you've successfully handled customer complaints or improved customer satisfaction in previous roles.
Showcase Organisational Skills: Since the role requires working in a fast-paced environment, make sure to mention your organisational abilities. Include examples of how you manage multiple tasks effectively while maintaining a high level of professionalism.
Personalise Your Application: Address your cover letter to Gemma Docherty, the Customer Ambassador Team Leader, and express your enthusiasm for the role. Mention any relevant experience that demonstrates your passion for providing excellent customer service.
How to prepare for a job interview at Thirteen Group
✨Showcase Your Customer Service Skills
As a Customer Ambassador, you'll need to demonstrate your excellent customer service skills. Prepare examples from your past experiences where you successfully resolved customer complaints or provided exceptional service.
✨Understand the Role and Responsibilities
Familiarise yourself with the key responsibilities of the role. Be ready to discuss how you can contribute to providing a seamless journey for customers reporting repairs and how you can maximise productivity.
✨Demonstrate Flexibility and Adaptability
Since this role requires flexibility in working arrangements, be prepared to discuss your ability to adapt to changing business needs. Share examples of how you've successfully managed changes in previous roles.
✨Prepare Questions for the Interviewer
Engage with the interviewer by preparing thoughtful questions about the team dynamics, company culture, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
