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- Tasks: Monitor CCTV and ensure customer safety while adhering to regulations.
- Company: Thirteen Group is a leading housing association dedicated to community building in the North East.
- Benefits: Enjoy 28-31 days of annual leave, a generous pension, and health perks.
- Why this job: Join a diverse team making a real impact in the community with flexible shifts.
- Qualifications: Customer service skills are essential; familiarity with security systems is a bonus.
- Other info: SIA CCTV licence support available; this is a hub-based role with no remote work.
The predicted salary is between 25000 - 30000 £ per year.
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Join us as a Control Room Co-ordinator at Thirteen Group!
Role Overview
Thirteen Group is on the lookout for a Control Room Co-ordinator to join our control room team at Hudson Quay. You will be responsible for monitoring and reviewing CCTV at our site making sure you are sticking to legislation and regulations but also making sure our customers are safe.
This role is a hub-based role. This means that you’ll be based at a Thirteen site, primarily because you need access to key equipment. You probably won’t travel around the area for work very much and it’s unlikely that you’ll be expected or able to work from home.
You’ll work as part of an 8-person rota, operating on a four on, four off basis working on a 24/7/365 rota, consisting of 12-hour shifts with 90 minutes of unpaid breaks. This is made up of two day shifts (7am-7pm) and two-night shifts (7pm-7am).
Thirteen Benefits
- Salary £27,155 per annum (plus shift enhancements) (pay award pending)
- Annual leave starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.
- Pension up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
- Simply Health save money on common health expenses and get access to health and wellbeing support services.
- T’dar our Discount and Reward platform giving you huge savings on everyday brands.
- Opportunities to buy and sell annual leave
Key Responsibilities
- Deliver a high quality, effective, customer focussed support service to both internal and external customers
- Contribute to the service’s success through achieving KPI’s and delivering on customer satisfaction targets
- Monitoring and reviewing CCTV
- Work inline with legislation, guidelines and regulations
- Direct and dispatch staff accordingly and provide resolutions to operational issues sometimes in crisis or emergency situations
- Provide accurate recording of information is crucial
About You
- Familiar with security systems like CCTV, fire alarms, door entry systems. This would be a bonus but not a must!
- Great customer service skills are key
- Quick to pick up new systems and confident in using a computer
- Ability to remain calm under pressure
- Work effectively individually but also, as a team
- Got an SIA CCTV licence? Great! If not, no worries we can help you get there.
Why Thirteen Group?
We’re more than just a housing association we’re a community builder. As the largest housing association in the North East and among the top 25 nationally, we manage over 34,000 properties.
- Join a team that’s local at heart but welcomes talent from everywhere.
- Be part of an organisation that values diversity and inclusivity.
- Be a part of a company that offers tailored support services, going beyond just housing solutions.
Interested?
For more details, please refer to the attached documents.
If you’d like to talk more about the role, please contact Ellis Sargeant, Supervisor of CCTV / Control Room on 07581 032449 for an informal discussion.
NO RECRUITMENT AGENCIES, please.
Are You Ready for a Rewarding Challenge?
Join us at Thirteen Group and be a part of our vision to improve lives every day. APPLY NOW and start your journey towards making a meaningful impact in our community!
As part of our hiring process, if you’re successful we’ll need to verify your right to work in the UK. Unfortunately, we are not a Skilled Worker Sponsoring Employer at this time.
For internal candidates: If you\’d like to request this fixed term opportunity on a secondment basis, please seek your current manager\’s approval before applying.
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Control Room Co-ordinator employer: Thirteen Group
Contact Detail:
Thirteen Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Control Room Co-ordinator
✨Tip Number 1
Familiarise yourself with the specific CCTV systems and security protocols used by Thirteen Group. Researching their operations can give you an edge in understanding their needs and expectations.
✨Tip Number 2
Demonstrate your customer service skills during any interactions, whether it's through networking or informal discussions. Highlighting your ability to handle customer queries effectively will resonate well with the role's requirements.
✨Tip Number 3
Prepare for potential scenario-based questions that may arise during interviews. Think about how you would respond to emergency situations or operational issues, as this role requires quick thinking and calmness under pressure.
✨Tip Number 4
If you don’t have an SIA CCTV licence yet, express your willingness to obtain one. Showing initiative and eagerness to meet the job requirements can set you apart from other candidates.
We think you need these skills to ace Control Room Co-ordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Control Room Co-ordinator position. Tailor your application to highlight relevant skills and experiences that align with the role.
Highlight Relevant Experience: If you have experience with security systems, customer service, or working under pressure, make sure to emphasise these in your CV and cover letter. Use specific examples to demonstrate how your background makes you a suitable candidate.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you are interested in the role at Thirteen Group. Mention your understanding of their mission and how you can contribute to their goals.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail and professionalism, which is crucial for a role in monitoring and reviewing CCTV.
How to prepare for a job interview at Thirteen Group
✨Know Your Role
Familiarise yourself with the responsibilities of a Control Room Co-ordinator. Understand the importance of monitoring CCTV and adhering to legislation, as well as how your role contributes to customer safety.
✨Demonstrate Customer Service Skills
Be prepared to discuss your experience in providing excellent customer service. Highlight any relevant examples where you successfully resolved issues or maintained calm under pressure, as these skills are crucial for this position.
✨Showcase Technical Knowledge
If you have experience with security systems like CCTV, fire alarms, or door entry systems, make sure to mention it. Even if you don't, express your willingness to learn and adapt quickly to new technologies.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, shift patterns, and the company's approach to community building. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
