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- Tasks: Provide emergency response and ensure building safety while delivering excellent customer service.
- Company: Join Thirteen Group, a leading housing association in the North East.
- Benefits: Competitive salary, generous annual leave, pension contributions, and health support.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Strong understanding of health and safety and confident with IT systems.
- Other info: Flexible hours and locations with opportunities for personal growth.
The predicted salary is between 22799 - 25749 £ per year.
Join us as a Building Support Operative at Thirteen Group! Thirteen Group is looking for a Building Support Operative to join our Building Support Services team across the North East and Yorkshire. The role provides a visible, reassuring presence across our buildings, supporting a 24/7 service model that protects assets, improves sustainability, and ensures customers feel safe while experiencing high-quality, compliant services. This is an operational role working across locations as required by the business, so flexibility around hours and location is essential.
Benefits
- Salary £25,749 per annum
- Annual leave starting at 28 days, rising to 31 days after three years, plus bank holidays and a day off for your birthday
- Pension up to 17% contributions (up to 7% colleague and up to 10% employer)
- Simply Health support with everyday health costs and access to wellbeing services
- T’dar discounts and rewards on a wide range of everyday brands
- Opportunities to buy and sell annual leave
Key Responsibilities
- Provide emergency response and security services, working closely with the Control Room, onsite teams, leadership, and emergency services.
- Ensure building safety and compliance, including fire safety checks, security inspections, and accurate reporting in line with legislation and regulatory requirements.
- Deliver excellent customer service through clear, professional communication with customers and stakeholders.
- Receive, report, and help resolve service requests in collaboration with the Control Room team.
- Use technology systems to record information accurately, report building issues, and support problem-solving initiatives.
- Support waste management activities and provide cover for Control Room duties when staffing levels fall below the agreed model.
About You
- Strong understanding of health and safety requirements, particularly fire alarm systems.
- Confident using IT systems, media platforms, and workplace technology.
- Ability to manage workloads effectively, meet deadlines, and remain calm in emergency or high-pressure situations.
- Professional communication skills across face-to-face, verbal, and electronic channels.
- Full UK manual driving licence.
Why Thirteen Group?
We’re more than just a housing association we’re a community builder. As the largest housing association in the North East and one of the top 25 nationally, we manage over 36,000 homes. Join a team that’s local at heart but welcomes talent from everywhere. Be part of an organisation that values diversity and inclusivity. Work for a company that goes beyond housing, delivering tailored support services that improve lives.
Interested? For more details, please refer to the attached documents. If you’d like an informal discussion about the role, please contact Michael Jenney, FM Services Manager (Building Support Operations) on 07827 955727, or Michael Khurana, Supervisor of Building Support on 07545 205997. No recruitment agencies, please. Are you ready for a rewarding challenge? Join us at Thirteen Group and help us improve lives every day. Apply now and start making a meaningful impact in our communities.
Building Support Operative employer: Thirteen Group
Contact Detail:
Thirteen Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Building Support Operative
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Thirteen Group. Understand their values and mission, especially how they focus on community building and inclusivity. This will help you connect your answers to what they care about.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. Focus on how your skills, like managing workloads and using IT systems, align with the role of a Building Support Operative.
✨Tip Number 3
Show off your customer service skills! Be ready to share examples of how you've provided excellent service in the past. Remember, communication is key, so highlight your ability to stay calm and professional under pressure.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re genuinely interested in the role and the team at Thirteen Group.
We think you need these skills to ace Building Support Operative
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Building Support Operative role. We want to see how you can bring value to our team, so don’t hold back on showcasing your relevant experience!
Showcase Your Communication Skills: Since this role involves a lot of interaction with customers and stakeholders, it’s crucial to demonstrate your professional communication skills. Use clear and concise language in your application to reflect how you would communicate in the role.
Highlight Your Flexibility: Flexibility is key for this position, so be sure to mention your ability to adapt to different hours and locations. We appreciate candidates who are ready to jump in wherever needed, so let us know how you can be that reliable support!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Thirteen Group!
How to prepare for a job interview at Thirteen Group
✨Know Your Stuff
Familiarise yourself with the key responsibilities of a Building Support Operative. Understand the importance of health and safety, especially fire alarm systems, and be ready to discuss how you would handle emergency situations.
✨Showcase Your Communication Skills
Since this role involves clear communication with customers and stakeholders, prepare examples of how you've effectively communicated in past roles. Think about times when you resolved issues or provided excellent customer service.
✨Flexibility is Key
Highlight your flexibility regarding hours and locations. Be prepared to discuss how you manage workloads and remain calm under pressure, especially in emergency scenarios. This will show that you're ready for the operational demands of the job.
✨Tech Savvy
Brush up on your IT skills, as you'll need to use technology systems for reporting and problem-solving. Be ready to talk about your experience with workplace technology and how you can leverage it to improve building services.
