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- Tasks: Support individuals in managing tenancies and enhancing their wellbeing across various housing schemes.
- Company: Thirteen Group is a leading housing association dedicated to community building in the North East.
- Benefits: Earn £12.31 per hour with flexible shifts that fit your schedule.
- Why this job: Make a real difference in people's lives while enjoying a supportive and inclusive work culture.
- Qualifications: Passion for helping others, experience in customer support, and ability to handle challenging situations.
- Other info: Choose your shifts and locations; driving licence recommended but not essential.
Join us as a Support Service Relief Worker (Bank Staff) at Thirteen Group!
Role Overview:
Thirteen Group is on the lookout for Support Service Relief Workers (Bank Staff) to join our Care and Support team across Tees Valley. Offering you flexibility in the days you work; our bank Support Service Relief Worker roles enable you to pick up shifts that fit around your current working schedule and personal commitments. We aim to plan ahead for our shifts to cover annual leave; however, at times the notice for the shifts can be short notice to cover urgent requirements. You can choose your own shifts and the venues. This is not a personal care/healthcare role.
Thirteen Benefits:
- Hourly Pay - £12.31 per hour
Key Responsibilities:
- Our supported housing schemes provide services for a wide range of customers including homeless people, families, women living in a domestic abuse refuge, and young parents.
- You’ll provide support in managing tenancies, managing money, and supporting with health and wellbeing.
- Lone working will be expected from time to time.
- You’ll contribute to support plans and risk assessments.
About You:
- Passionate about supporting people and making a difference to the lives of our customers.
- Experience working with customers from supporting in developing skills to live independently, to building and maintaining positive relationships.
- Previous experience in supporting clients and understanding the importance of safeguarding.
- Your confidence dealing with stressful situations and using your initiative will enable you to work effectively.
- You’ll be flexible and reliable.
- A full UK driving licence or access to a vehicle and ability to travel across the region as required is recommended due to our support services stretching across the boundaries of the North East but is not deemed essential as you can choose from the available shifts that suit you.
Why Thirteen Group?
- We’re more than just a housing association – we’re a community builder.
- As the largest housing association in the North East and among the top 25 nationally, we manage over 34,000 properties.
- Join a team that’s local at heart but welcomes talent from everywhere.
- Be part of an organisation that values diversity and inclusivity.
- Be a part of a company that offers tailored support services, going beyond just housing solutions.
Interested?
We have schemes in Durham, Sunderland, and Newcastle. If your application is successful and you are invited to interview, we will provide you with a document regarding the schemes and what the role entails in more detail. Alternatively, you can also find out more information about the schemes via this link Care and Support - Thirteen (thirteengroup.co.uk).
If you’d like to talk more about the role please contact Gemma Williams, Living Well Specialist for an informal discussion. Gemma can be contacted on 07583 020 626.
NO RECRUITMENT AGENCIES, please.
Are You Ready for a Rewarding Challenge?
Join us at Thirteen Group and be a part of our vision to improve lives every day. APPLY NOW and start your journey towards making a meaningful impact in our community.
Bank Staff - Support Service Relief Worker employer: Thirteen Group
Contact Detail:
Thirteen Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bank Staff - Support Service Relief Worker
✨Tip Number 1
Familiarise yourself with the specific needs of the communities served by Thirteen Group. Understanding the challenges faced by homeless individuals, families in domestic abuse situations, and young parents will help you demonstrate your passion for supporting people during interviews.
✨Tip Number 2
Highlight any previous experience you have in similar roles or environments. Whether it's working with vulnerable groups or managing tenancies, showcasing relevant experience can set you apart from other candidates.
✨Tip Number 3
Be prepared to discuss your approach to handling stressful situations. Since the role may involve lone working and urgent shift cover, demonstrating your ability to remain calm and use your initiative will be crucial.
✨Tip Number 4
Make sure to express your flexibility and reliability during the interview. As a Bank Staff member, your willingness to adapt to varying shifts and locations is key to meeting the needs of the service.
We think you need these skills to ace Bank Staff - Support Service Relief Worker
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Support Service Relief Worker position. Tailor your application to highlight relevant experiences that align with these aspects.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience you have in supporting individuals, managing tenancies, or working in a community setting. Use specific examples to demonstrate your skills and how they relate to the role.
Show Your Passion: Express your passion for supporting people and making a difference in your cover letter. Share personal anecdotes or motivations that drive you to work in this field, as this can resonate well with the hiring team.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in this role.
How to prepare for a job interview at Thirteen Group
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Support Service Relief Worker. Be prepared to discuss how your experience aligns with the key responsibilities, such as managing tenancies and supporting clients in their health and wellbeing.
✨Show Your Passion
Thirteen Group is looking for candidates who are passionate about making a difference in people's lives. During the interview, share specific examples of how you've supported individuals in the past and express your commitment to helping others.
✨Demonstrate Flexibility
Since the role involves picking up shifts on short notice, it's important to convey your flexibility and reliability. Discuss any previous experiences where you had to adapt quickly to changing circumstances or schedules.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle stressful situations or conflicts. Prepare some scenario-based answers that showcase your problem-solving skills and ability to use your initiative effectively in challenging environments.
