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- Tasks: Lead the resolution of anti-social behaviour and tenancy issues across Yorkshire and Humber.
- Company: Thirteen Group is a leading housing association dedicated to community building and support.
- Benefits: Enjoy 28-31 days annual leave, a generous pension, health savings, and discounts on everyday brands.
- Why this job: Make a real impact in your community while working in a diverse and inclusive environment.
- Qualifications: Experience in enforcement or compliance, full UK driving licence, and strong customer service skills required.
- Other info: Join a team that values local talent and offers tailored support services beyond housing.
The predicted salary is between 33500 - 44500 £ per year.
Join us as an Anti-Social Behaviour Resolution Lead at Thirteen Group!
Thirteen Group is on the lookout for an Anti-Social Behaviour Resolution Lead to join our Housing Services team on a permanent basis. You’ll work with our customers and partners to provide an effective response and resolution to anti-social behaviour and complex tenancy and lease breaches within our neighbourhoods. The successful candidate will be expected to cover the whole of Yorkshire and Humber region.
Thirteen Benefits:
- Salary – £39,173 per annum (pay award pending)
- Annual leave – starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.
- Pension – up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
- Simply Health – save money on common health expenses and get access to health and wellbeing support services.
- T’dar – our Discount and Reward platform giving you huge savings on everyday brands.
- Opportunities to buy and sell annual leave
Key Responsibilities:
- Work closely with our partners, including local authorities and the police.
- Make sure that customers are supported, our neighbourhoods are safe and where our customers want to live.
- Take a lead on complex and challenging situations, ensuring that the right interventions are in place to support our customers.
- Ensure that anti-social behaviour, tenancy and lease breaches are seen through all the way to resolution.
- Guide and support our Housing Services Coordinators with lower-level cases, you’ll then take a lead on neighbourhood-wide issues.
- Prepare for and represent Thirteen at court hearings.
About You:
- You’ll have fantastic experience in an enforcement or compliance background.
- You’ll need a full UK driving licence and access to a vehicle during working hours.
- Someone who delivers an outstanding customer experience that will turn our customers into real fans of Thirteen.
- Comfortable with handling challenging conversations, whilst being respectful and considerate.
- Easily builds relationships with customers and colleagues.
- You’ll also be able to influence, negotiate and challenge.
- Delivers a quality customer experience that’s convenient and responsive to our customers, ensuring that vulnerable customers are supported.
- ASB is a key customer driver. You’ll ensure that we respond to customers in a timely manner, and we meet their expectations.
Why Thirteen Group?
- We’re more than just a housing association – we’re a community builder.
- As the largest housing association in the North East and among the top 25 nationally, we manage over 34,000 properties.
- Join a team that’s local at heart but welcomes talent from everywhere.
- Be part of an organisation that values diversity and inclusivity.
- Be a part of a company that offers tailored support services, going beyond just housing solutions.
Interested? For more details, please refer to the attached documents. If you’d like to talk more about the role, please contact Caroline Harraway, Housing Services Manager on 07977 556041 for an informal discussion.
Are You Ready for a Rewarding Challenge? Join us at Thirteen Group and be a part of our vision to improve lives every day. APPLY NOW and start your journey towards making a meaningful impact in our community!
As part of our hiring process, if you’re successful we’ll need to verify your right to work in the UK. Unfortunately, we are not a Skilled Worker Sponsoring Employer at this time.
Anti Social Behaviour Resolution Lead employer: Thirteen Group
Contact Detail:
Thirteen Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Anti Social Behaviour Resolution Lead
✨Tip Number 1
Familiarise yourself with the specific anti-social behaviour issues prevalent in the Yorkshire and Humber region. Understanding local challenges will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network with professionals in the housing and enforcement sectors. Attend local community meetings or forums where you can meet people who work in similar roles. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare for potential scenarios you might face in the role, such as handling challenging conversations or resolving complex tenancy issues. Practising your responses can help you feel more confident and articulate during the interview process.
✨Tip Number 4
Research Thirteen Group's values and recent initiatives. Being able to discuss how your personal values align with theirs can set you apart from other candidates and show that you're a good cultural fit for the organisation.
We think you need these skills to ace Anti Social Behaviour Resolution Lead
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Anti-Social Behaviour Resolution Lead position. Tailor your application to highlight relevant experience and skills that align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in enforcement or compliance roles. Highlight specific achievements related to customer service and conflict resolution, as these are crucial for this position.
Write a Strong Cover Letter: In your cover letter, express your passion for community building and your commitment to resolving anti-social behaviour. Use specific examples from your past experiences to demonstrate how you can contribute to Thirteen Group's mission.
Prepare for Potential Questions: Anticipate questions related to handling challenging conversations and building relationships with customers. Prepare thoughtful responses that showcase your problem-solving skills and ability to support vulnerable individuals.
How to prepare for a job interview at Thirteen Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Anti-Social Behaviour Resolution Lead. Familiarise yourself with the key tasks, such as working with local authorities and handling complex situations, so you can demonstrate your knowledge during the interview.
✨Showcase Your Experience
Prepare to discuss your previous experience in enforcement or compliance roles. Highlight specific examples where you've successfully resolved challenging situations or improved customer experiences, as this will resonate well with the interviewers.
✨Demonstrate Communication Skills
Since the role involves handling difficult conversations, practice articulating your thoughts clearly and respectfully. Be ready to provide examples of how you've built relationships and influenced others in past roles.
✨Research Thirteen Group
Take some time to learn about Thirteen Group's values, mission, and community initiatives. Showing that you align with their vision and understand their commitment to diversity and inclusivity will make a positive impression.
