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- Tasks: Lead the resolution of anti-social behaviour and support our community.
- Company: Join Thirteen Group, a leading housing association in the North East.
- Benefits: Enjoy a competitive salary, generous leave, and health support services.
- Why this job: Make a real difference in people's lives and enhance community safety.
- Qualifications: Experience in enforcement or compliance with strong customer service skills.
- Other info: Be part of a diverse team dedicated to building better communities.
The predicted salary is between 40000 - 40000 £ per year.
Join us as an Anti‑Social Behaviour Resolution Lead at Thirteen Group! Thirteen Group is on the lookout for an Anti‑Social Behaviour Resolution Lead to join our Housing Services team on a permanent basis.
Role Overview: You’ll work with our customers and partners to provide an effective response and resolution to anti‑social behaviour and complex tenancy and lease breaches within our neighbourhoods.
Thirteen Benefits:
- Salary - £40,348 per annum
- Annual leave – starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.
- Pension – up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
- Simply Health – save money on common health expenses and get access to health and wellbeing support services.
- T’dar – our Discount and Reward platform giving you huge savings on everyday brands.
- Opportunities to buy and sell annual leave.
Key Responsibilities:
- Work closely with our partners, including local authorities and the police.
- Make sure that customers are supported, our neighbourhoods are safe and where our customers want to live.
- Take a lead on complex and challenging situations, ensuring that the right interventions are in place to support our customers.
- Ensure that anti‑social behaviour, tenancy and lease breaches are seen through all the way to resolution.
- Guide and support our Housing Services Coordinators with lower-level cases, you’ll then take a lead on neighbourhood-wide issues.
- Prepare for and represent Thirteen at court hearings.
About You:
- You’ll have fantastic experience in an enforcement or compliance background.
- Someone who delivers an outstanding customer experience that will turn our customers into real fans of Thirteen.
- Comfortable with handling challenging conversations, whilst being respectful and considerate.
- Easily builds relationships with customers and colleagues.
- You’ll also be able to influence, negotiate and challenge.
- Delivers a quality customer experience that’s convenient and responsive to our customers, ensuring that vulnerable customers are supported.
- ASB is a key customer driver. You’ll ensure that we respond to customers in a timely manner, and we meet their expectations.
Why Thirteen Group? We’re more than just a housing association – we’re a community builder. As the largest housing association in the North East and among the top 25 nationally, we manage over 34,000 properties. Join a team that’s local at heart but welcomes talent from everywhere. Be part of an organisation that values diversity and inclusivity. Be a part of a company that offers tailored support services, going beyond just housing solutions.
Interested? For more details, please refer to the attached documents. If you’d like to talk more about the role, please contact Andy Elvidge, Housing Services Manager on 07733 314348 for an informal discussion.
Are You Ready for a Rewarding Challenge? Join us at Thirteen Group and be a part of our vision to improve lives every day. APPLY NOW and start your journey towards making a meaningful impact in our community!
This role has the potential to be made permanent. If you’d like to request this fixed term opportunity on a secondment basis, please seek your current manager's approval before applying.
Anti-Social Behaviour Resolution Lead employer: Thirteen Group
Contact Detail:
Thirteen Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Anti-Social Behaviour Resolution Lead
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those connected to Thirteen Group. A friendly chat can open doors and give you insights that might just land you the job.
✨Tip Number 2
Prepare for the interview by researching common questions related to anti-social behaviour resolution. We want you to showcase your experience and how it aligns with what Thirteen Group is looking for.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills can help Thirteen Group tackle complex tenancy issues. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our community.
We think you need these skills to ace Anti-Social Behaviour Resolution Lead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Anti-Social Behaviour Resolution Lead role. Highlight your relevant experience in enforcement or compliance, and show us how you can deliver an outstanding customer experience.
Showcase Your Skills: We want to see how you handle challenging conversations and build relationships. Use specific examples from your past roles to demonstrate your ability to influence, negotiate, and support vulnerable customers.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key points stand out.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Thirteen Group.
How to prepare for a job interview at Thirteen Group
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of the Anti-Social Behaviour Resolution Lead role. Familiarise yourself with anti-social behaviour policies and local authority processes. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare specific examples from your past work that highlight your experience in enforcement or compliance. Think about challenging situations you've handled and how you supported customers through them. This will help you illustrate your ability to manage complex cases effectively.
✨Practice Active Listening
During the interview, listen carefully to the questions being asked. This will not only help you provide relevant answers but also show that you value the interviewer's input. Remember, it's a two-way conversation, so engage with them and ask clarifying questions if needed.
✨Demonstrate Your People Skills
As this role involves working closely with customers and partners, be ready to discuss how you build relationships and handle difficult conversations. Share examples of how you've influenced or negotiated in the past, and emphasise your commitment to delivering an outstanding customer experience.