At a Glance
- Tasks: Support families facing homelessness and help them achieve independent living.
- Company: Join Thirteen Group, the largest housing association in the North East.
- Benefits: Competitive salary, generous leave, health support, and discounts on everyday brands.
- Other info: Flexible shifts, creative freedom, and opportunities for career growth.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Experience with vulnerable groups and strong emotional resilience required.
The predicted salary is between 26453 - 26453 £ per year.
Join us as a Support Service Worker at Thirteen Group! We are looking for 2 Support Service Workers (1 Full Time and 1 Part Time) for our supported housing service at Penrith Road, Middlesbrough. This service operates 24/7 and you’ll work across a four-week rota, including sleepover shifts, weekends, evenings and bank holidays.
Role Overview
We offer support to families who have found themselves homeless, providing vital assistance with immediate needs, and supporting them to move on to sustainable, independent living. Penrith Road has 15 self-contained flats and a range of communal facilities, as well as a private flat for our colleagues’ sleepover. While on shift, you’ll be based in the office right at the heart of the scheme when you are not supporting our families.
Benefits
- Salary – £26,453 per annum (pro‑rate for part time role) plus enhancements per sleepover and time and a half on Sundays/bank holidays.
- Annual leave starting at 28 days, rising to 31 days after three years, a day off for your birthday and bank holidays.
- Pension up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
- Simply Health – save money on common health expenses and get access to health and wellbeing support services.
- T’dar – our Discount and Reward platform giving you huge savings on everyday brands.
- Opportunities to buy and sell annual leave.
Key Responsibilities
- Work with customers to develop support plans which can include help with positive parenting, tenancy support, crisis prevention, money management and being a good tenant and neighbour.
- Provide support to our customers in a flexible and person‑centred way.
- Identify their goals through individual support plans.
- Offer support to families to be able to live more independently.
- Run activities such as money management and budgeting, cooking, indoor and outdoor games and hosting residents’ meetings.
- Provide creative freedom to deliver positive outcomes.
- Pick up additional hours on a relief basis, working across other schemes to gain insight into other parts of the business and create strong working relationships across teams.
About You
- Experience of supporting vulnerable client groups, with a good understanding of adult and child safeguarding and the complexities that it might bring.
- Able to prioritise your workload and supportive in a non‑judgemental way.
- Emotional resilience and the ability to deal constructively with challenging behaviour.
- Comfortable with lone working, thriving in your own environment as well as part of a team.
Why Thirteen Group?
At Thirteen, we work together to provide quality homes and support people to live well. We are the largest housing association in the North East and among the top 25 nationally, managing over 36,000 homes with over 1,600 colleagues providing services for around 100,000 customers. Our vision is to be the most trusted housing association, putting customers at the heart of everything we do.
Join a team that’s local at heart but welcomes talent from everywhere. Be part of an organisation that values diversity and inclusivity. Offer tailored support services, going beyond just housing solutions.
For more details, please refer to the attached documents. To discuss the role informally, contact Natalie Rae, Specialist Housing Team Leader, 07889 068023.
Are You Ready for a Rewarding Challenge? Join us at Thirteen Group and be a part of our vision to improve lives every day. APPLY NOW and start your journey towards making a meaningful impact in our community!
24/7 Housing Support Worker (Sleepover Shifts) employer: Thirteen Group
Thirteen Group is an exceptional employer, dedicated to providing meaningful support to families in need while fostering a collaborative and inclusive work environment. With competitive salaries, generous annual leave, and a strong focus on employee wellbeing, we empower our staff to grow professionally and personally. Join us in Middlesbrough, where you can make a real difference in the community while enjoying the benefits of a supportive team culture and opportunities for career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land 24/7 Housing Support Worker (Sleepover Shifts)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Thirteen Group. Understand their values and mission, especially how they support vulnerable families. This will help you connect your experiences to what they’re all about.
✨Tip Number 2
Practice makes perfect! Think about the key responsibilities in the job description and prepare examples from your past experiences that showcase your skills. Whether it’s supporting clients or managing crises, having real-life stories ready will impress the interviewers.
✨Tip Number 3
Be yourself! During the interview, let your personality shine through. They’re looking for someone who can connect with families and be a supportive presence. Show your emotional resilience and how you handle challenging situations with a positive attitude.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you’re genuinely interested in the role and helps keep you on their radar. And remember, apply through our website for the best chance!
We think you need these skills to ace 24/7 Housing Support Worker (Sleepover Shifts)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Experience:When detailing your past roles, focus on your experience with vulnerable groups and any relevant support work. We want to see how you've made a difference in similar situations!
Be Person-Centred:In your application, emphasise your ability to work in a flexible and person-centred way. Share examples of how you've supported individuals in achieving their goals, as this is key to our mission at Thirteen Group.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you're keen to join our team at Thirteen Group!
How to prepare for a job interview at Thirteen Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Support Service Worker. Familiarise yourself with the key responsibilities, like developing support plans and providing person-centred assistance. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Be ready to discuss your experience with vulnerable client groups. Think of specific examples where you've demonstrated emotional resilience or dealt with challenging behaviour. This will highlight your suitability for the role and reassure the interviewers that you can handle the complexities involved.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of the interview. Inquire about the team dynamics, the types of activities you might run, or how success is measured in this role. This shows that you're engaged and thinking about how you can contribute to the team.
✨Be Yourself
While it's important to be professional, don’t forget to let your personality shine through. The Thirteen Group values diversity and inclusivity, so being authentic will help you connect with the interviewers and demonstrate that you’d fit well within their culture.
