TechOps Automation Engineer in London

We’re on a mission to protect society from fraud and money laundering. We’ve already protected over 3 million people through life’s big transactions. Fraud and regulation are rising, costing the UK economy over £100bn every year; this makes it more difficult for businesses to protect themselves and their clients from fraud and money laundering. Our co-founders Olly and Jack were led to this area when a friend was defrauded of £25K when buying their first property. At the time, anti‑fraud technology didn’t exist, which meant that completing the anti‑fraud checks required in these processes was largely manual. These big life moments should be exciting, but instead are often confusing and scary due to the painful process of completing these paper‑based checks and the risk of fraud. Thirdfort helps businesses to facilitate these anti‑fraud checks so that individuals know they can transact safely and seamlessly with professionals during these big transactions. Our anti‑fraud platform provides a secure way for professionals in regulated sectors like Lawyers, Estate Agents and Accountants to transfer funds and verify sensitive information through app‑based document checks, facial recognition and open banking. Over 1,500 businesses now trust Thirdfort to verify their clients. We are FCA regulated and have raised over $33m in capital from leading Fintech investors Breega and Element Ventures, as well as the founders of Zoopla, Funding Circle, Comply Advantage, Tessian, Fenergo and Fidel.

About the role

TechOps at Thirdfort enables teams to do their best work by building reliable, secure internal systems and processes, and increasingly, by using AI and automation to remove manual effort at scale.

What you’ll be doing:

• Redesign workflows for an AI‑first world; embedding LLMs, automations, and better tooling where they create real value.
• Build things yourself: prototype in n8n, write a Python script, call an API, wire up a Notion AI agent. You don’t hand specs off, you ship v1, gather feedback, and iterate.
• Identify and implement automation opportunities that reduce manual work across teams.
• Embed deeply across the business, partnering hands‑on with different teams day to day. Building trusted relationships and gaining a really strong, end‑to‑end understanding of how the business operates.
• Handle some core TechOps work too: basic IT support, device management, SaaS admin; because the people closest to the workflows often spot the best automation opportunities.
• Own and continuously improve our internal tooling and operational workflows (e.g. Google Workspace, Notion, Slack, MDM, password management, etc.).
• Improve how access is requested, granted, documented, and reviewed—balancing security and practicality.
• Support secure onboarding and device setup practices across the company.
• Coordinate joiner onboarding steps with People and managers: account provisioning, group membership, security setup, and first‑day readiness.
• Manage hardware procurement and laptop setup, including MDM enrolment and baseline security configuration.

What success looks like:

• Teams have adopted practical AI solutions that run reliably day‑to‑day (with clear ownership, documentation, and measurable time saved).
• Reduced manual work through automation and better workflows.
• Clearer access management and better visibility over who has access to what (without slowing teams down).
• Security posture improves through practical controls and high completion of required training.
• New joiners are onboarded smoothly, securely, and on time (accounts, laptop, access, first‑day setup).

What we are looking for:

With the nature of the role, we’ve found that candidates who offer logical thinking with solid troubleshooting capabilities, with a desire to identify and address underlying issues make a strong start. In addition to this, we look for the following:

• Excellent communication skills; you can communicate technical concepts to any audience.
• You’re great at turning ambiguous problems into practical, well‑owned solutions.
• Enjoy collaboration, open communication and reaching across functional borders.
• You can balance security with usability (you don’t default to “no”, you default to “how”).
• You communicate clearly with both technical and non‑technical stakeholders and enjoy being a trusted partner.
• You like building repeatable processes and strong documentation—not just firefighting.

Bonus (not required):

• Experience with Google Workspace Admin, MDM, endpoint security, AI, or automation platforms.

Studies show that women and people from underrepresented backgrounds are less likely to apply unless they meet every requirement. If you don’t tick every box but feel this role could be a great fit, we’d still love to hear from you.

Life at Thirdfort

We’ve created our benefits package to reflect Thirdfort’s mission and values. Everything we do is designed to build on trust, and we extend this promise to our team by investing in their physical, mental, and financial security to support them through life’s big moments. Ultimately, our benefits exist to empower our people, ensuring everyone feels deeply supported, trusted, and equipped to do their best work.

When you join Thirdfort, you’ll get immediate access to our flexible employee benefits package that aims to support you across these areas:

• Compensation - £35k - £45k base salary
• Flexible Working Hours
• Enhanced parental leave
• Annual leave allowance of 26 days, increasing to 30 with tenure and the option to buy additional days
• Work from home allowance
• Enhanced sick leave
• Private healthcare with our provider, AXA
• Regular company and team socials
• Uncapped budget for personal development
• Share options for all UK employees
• Wellness budget

We’re committed to building an inclusive, equitable and diverse culture where everyone has a chance to make a difference. We’re purposefully building a team of problem‑solvers that reflect our values - which is why we hire from all backgrounds. If you're a curious, kind individual who takes ownership, you'll be a great Thirdforter.

Reasonable adjustments

If you require any reasonable adjustments during the application or interview process, please let your dedicated Talent Partner know and we’ll do our best to accommodate. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.