Managed Services - Salesforce Technical Account Manager - London Based (Hybrid)

Company: ThirdEye Consulting is a specialist Salesforce, Data & AI consultancy on a mission to transform the way ambitious organisations get value from their technology. Founded by a Salesforce CTA and a seasoned consulting leader, we’re built differently, we provide a home for technically curious consultants and the clients who want to work with them. We don’t just implement platforms. We unlock their potential. Whether it’s Salesforce or cutting‑edge Data and AI solutions, we design and deliver high‑impact programmes that make businesses faster, smarter, and more connected than before.

Our clients are bold. They want to be challenged, they want fresh thinking, and they want technology that genuinely moves the needle. That’s exactly what we bring. AI isn’t a buzzword here, it’s woven into how we work, the solutions we design, and the value we deliver. Our dedicated AI Innovation team is constantly exploring emerging tools, pushing boundaries, and evolving what modern consulting looks like. For the right person, this is an incredible moment to join us: the security of a growing, in‑demand business, the freedom to get hands‑on with cutting‑edge technology, and the chance to learn from some of the sharpest minds in the industry.

We’re growing, driven by exciting new client wins and we’re expanding our team with people who thrive at the intersection of technology and business, who get excited by complex problems, and who want to help build something special. At ThirdEye, you won’t just deliver projects. You’ll help shape the way our clients work. At ThirdEye, we are passionate about the personal and professional growth of our people. Collaboration is one of our core values: you’ll be part of a close‑knit team where you can guide and mentor junior colleagues while also developing your own skills through our community groups, knowledge‑sharing sessions, and supportive network.

The Team: As a Salesforce Technical Account Manager, you’ll play a pivotal role within ThirdEye’s Salesforce Managed Services Practice - a team that has achieved 123% YoY growth, more than doubling in size over the past year. With a strong pipeline and a wave of new clients kicking off in Q3 and Q4, the next stage of growth is already underway. Quality delivery is at the heart of our practice: we consistently achieve 4.9/5 CSAT scores, with clients ranking us best‑in‑class for service quality and outcomes.

Reporting directly to the Managed Services Lead, you’ll collaborate with some of our most strategic clients, with complex Salesforce orgs, helping them define and deliver long‑term roadmaps that enhance and sustain their platforms. You’ll be both a trusted advisor and a hands‑on problem solver, balancing technical and functional responsibilities while building strong client relationships.

What You Will Do:

• Lead and contribute to engaging client projects, building strong relationships while solving challenging business problems with Salesforce.
• Contribute to internal innovation projects, including accelerator development, best practice initiatives, and asset creation.
• Run and participate in discovery workshops, producing outputs such as process maps, user stories, and functional specifications.
• Document and manage solutions using Agile tools such as Jira, Confluence, and LucidChart.
• Deliver high‑quality solutions using DevOps tools such as Gearset.
• Work closely with the Managed Services Lead to develop best practices and reusable assets.
• Plan the next steps in your Salesforce career journey.
• Maintain and grow your skill set through ongoing training, Salesforce certifications, and exposure to varied projects.
• Mentor junior colleagues, helping shape the next generation of Salesforce talent.

Who You Are & What You’ve Done:

• Delivered complex solutions across multiple Salesforce clouds (e.g., Sales Cloud, Service Cloud, CPQ, Revenue Cloud, Experience Cloud) in either a consulting or end‑user environment.
• Confident in running client workshops, capturing business requirements, and translating them into process maps, user stories, and functional specs.
• Skilled at building Salesforce solutions, with strong Flow configuration experience, and enjoy being hands‑on with problem solving.
• Experienced in analysing complex Salesforce orgs, identifying root causes, and debugging issues effectively.
• Comfortable raising risks proactively to ensure clients receive the highest standard of service.
• Familiar with Salesforce ecosystem tools and third‑party apps that enhance platform capabilities.
• Experienced in using DevOps tools (e.g., Copado, Gearset) for environment management.
• Hands‑on with Agile delivery tools such as Jira or Azure DevOps.
• Experienced managing small Scrum teams, coordinating across clients, and delegating effectively.
• Committed to quality: unit testing, peer reviews, writing test scripts, and tracking outcomes.
• Exposure to Business Change initiatives, including training delivery, onboarding, and user adoption support.
• Ideally, some experience with Apex and LWC development.
• A natural learner who seeks varied projects and new challenges.
• A team player who mentors juniors while also thriving independently.
• A self‑starter who adapts quickly, wears multiple hats, and focuses on delivering exceptional client outcomes.

Why Join Us:

At ThirdEye, everyone is welcome. We believe life, and work, is richer when people bring diverse experiences and perspectives. If you need flexibility or adjustments during the process, just let us know.