At a Glance
- Tasks: Lead the development of AI-powered platforms to enhance patient experiences in healthcare.
- Company: Innovative healthcare tech company focused on improving patient care through technology.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: Join a dynamic team dedicated to transforming patient interactions and workflows.
- Why this job: Make a real difference in healthcare by leveraging cutting-edge AI technology.
- Qualifications: 4+ years in product management, with a focus on AI/ML in healthcare.
The predicted salary is between 70000 - 90000 £ per year.
About the role
We are looking for a full-time Product Manager to join our team in Cambridge, Massachusetts.
You will own the ongoing development of our conversational platform that helps medical practices take calls, schedule appointments, confirm insurance coverage, and follow-up with patients about their care .
The ideal candidate will have a deep understanding of the workflows that support the front office experience, and be passionate about improving patient and member experience through thoughtful application of technology.
- Primary Job Duties
- Define product roadmap and strategy for AI-powered front office automation platforms, balancing patient experience with operational efficiency.
- Drive product discovery by translating a deep understanding of patient, front office, and care provider pain points into clear personalization and automation requirements.
- Define success metrics for patient satisfaction, operational efficiency, and AI agent performance, then drive continuous improvement through data analysis, user feedback, and A/B testing.
- Partner closely with ML engineers, data scientists, and healthcare operations teams to translate business requirements into technical specifications, performance targets, and safety requirements for AI agents.
- Lead product development cycles from ideation through deployment, ensuring AI models meet clinical, operational and compliance needs.
- Define conversation flows, decision trees, and escalation protocols for AI agents handling patient interactions.
- Ability to work effectively with clinical stakeholders and healthcare providers.
- Required Qualifications
- 4+ years of product management experience, with 2+ years specifically in AI/ML-enabled products or healthcare technology.
- Proven track record of launching and scaling B2B or B2B2C products in regulated industries.
- Deep understanding of conversational AI, voice interfaces, and ML model capabilities, including performance limitations and safety considerations.
- Experience defining product requirements for AI systems, including training data needs, model performance metrics, and safety considerations.
- Understanding of healthcare operations, patient care workflows, and front office administrative processes, including familiarity with requirements imposed by HIPAA and other compliance programs.
- Track record of working closely and earning the trust of engineering teams by demonstrating technically sound judgement while advocating for the voice of the customer and user.
- Strong data analysis skills with experience using analytics tools to measure product performance and user behavior.
- Excellent written and verbal communication skills that are tailored to technical and business audiences.
- Desired Qualifications
- Previous experience in healthcare technology companies or working directly with medical practices.
- Knowledge of electronic health records (EHR) systems and healthcare data standards.
- A bias towards “communicating by prototype”, effectively leveraging full-stack prototyping tools to validate pain points and test usability hypotheses of potential solutions.
- Familiarity with cloud infrastructure and Dev Ops practices for AI/ML systems.
- Experience scaling products from early stage to high-volume production environments.
- Track record of driving 10x+ efficiency improvements through technology solutions.
- Understanding of AI safety, bias detection, and responsible AI practices in healthcare.
At this time, we are unable to provide employment visa sponsorship.
Candidates must have authorization to work in the United States without requiring sponsorship now or in the future.
Product Manager, Voice AI in Cambridge employer: Third Way Health
Join our innovative team in Cambridge, Massachusetts, where we are dedicated to transforming healthcare through cutting-edge voice AI technology. As a Product Manager, you'll thrive in a collaborative work culture that values creativity and continuous improvement, with ample opportunities for professional growth and development. Enjoy the unique advantage of working at the forefront of healthcare technology, making a meaningful impact on patient experiences while being supported by a team of passionate experts.
StudySmarter Expert Advice🤫
We think this is how you could land Product Manager, Voice AI in Cambridge
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Third Way Health!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Third Way Health would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Third Way Health through your school's career services!
We think you need these skills to ace Product Manager, Voice AI in Cambridge
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product Manager, Voice AI, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product Manager, Voice AI position at Third Way Health. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Third Way Health
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
