Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver 5-star service and create bespoke customer journeys in a luxury spa.
- Company: Join a vibrant team at Third Space, London's luxury health clubs.
- Benefits: Enjoy a positive work environment and opportunities for personal growth.
- Why this job: Be part of a lifestyle that inspires well-being and enhances customer experiences.
- Qualifications: Experience in 5-star customer service and excellent communication skills.
- Other info: Work in a tranquil spa atmosphere with a supportive team culture.
The predicted salary is between 24000 - 36000 £ per year.
Third Space is a collection of luxury health clubs in London; individual in style, bound by a common philosophy: to provide outstanding fitness spaces that members feel are their own. Our people are the creators that bring the space to life. We’re a team of motivators, inventors, and coaches; always striving to grow and evolve. It’s not just a job, it’s a lifestyle. We inspire our members to fulfil their lives and they rely on us…and we wouldn’t have it any other way. This is our space.
About the role
Are you a passionate, enthusiastic and charismatic individual able to deliver premium 5 star service? If so, we are looking for you. The ideal candidate will be reliable, efficient and be able to provide excellent service to enhance the customers’ experience and sense of well-being. Where applicable, you may also need to create a bespoke customer journey within the spa to ensure their needs are met, if not exceeded with the ultimate aim of securing repeat bookings; you must be professional and innovative within your approach and continuously strive to improve.
Our beautiful and contemporary spa within our Canary Wharf Club offers a tranquil and relaxing atmosphere for our customers, but also provides a positive environment to work in. As a Spa Receptionist it’s important to be both welcoming and engaged when liaising and building relationships with customers and also within your team to ensure that an encouraging and optimistic culture is sensed throughout the Spa.
As a Spa Receptionist, you will oversee the smooth running of the Spa Reception. You will be able to plan, organise and coordinate all reception activities and ensure all members and clients are welcomed and dealt with in a professional and customer focused manner, and that each visit continually exceeds expectations.
Responsibilities
- Provide excellent customer service to spa guests and members, ensuring a professional and welcoming reception experience.
- Coordinate reception activities, manage bookings and guest flow, and maintain a calm, efficient spa environment.
Skills and attributes
- Well presented with good written and spoken English.
- Ability to communicate at all levels with confidence.
- Excellent organisational, prioritisation and communication skills.
- Self-motivated, enthusiastic team player and contributor.
- The confidence to deal with members and senior level managers on a daily basis and able to work on own initiative under pressure.
- Experience in 5 star customer service experience.
Hours
Hours and days per week: 40 hours over 5 days, including weekend work.
We are looking for a proficient communicator, with both strong written and verbal skills so that day-to-day tasks of providing informed consultations on Spa offerings, booking in appointments to being an inspiring team leader appears seamless for the customer.
Spa Receptionist employer: Third Space
Contact Detail:
Third Space Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Receptionist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Third Space. Understand their philosophy and what makes them unique. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Since the role is all about providing a 5-star experience, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during your interview to demonstrate your passion and capability.
✨Tip Number 3
Show off your organisational skills! As a Spa Receptionist, you'll need to juggle bookings and guest flow. Prepare to discuss how you manage your time and keep things running smoothly, even when things get busy. This will highlight your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the Third Space team. We can’t wait to see your application!
We think you need these skills to ace Spa Receptionist
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through. We want to see that you’re not just looking for a job, but that you genuinely care about providing outstanding service and creating a welcoming atmosphere for our members.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences that align with the Spa Receptionist role. Highlight any previous experience in 5-star customer service and how it relates to enhancing the customer journey at our spa.
Be Professional Yet Engaging: Your written application should strike a balance between professionalism and warmth. Use clear, confident language that reflects your ability to communicate effectively with both customers and team members, as this is key to our culture at Third Space.
Apply Through Our Website: We encourage you to submit your application directly through our website. This ensures that your application gets to us quickly and efficiently, and it’s the best way to show your commitment to joining our fantastic team!
How to prepare for a job interview at Third Space
✨Know the Company Inside Out
Before your interview, take some time to research Third Space and its philosophy. Understand their commitment to providing outstanding fitness spaces and how they inspire their members. This knowledge will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Spa Receptionist, delivering 5-star service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to create bespoke customer journeys and how you’ve handled challenging situations with grace and professionalism.
✨Demonstrate Your Organisational Skills
The role requires excellent organisational abilities. Be ready to discuss how you manage bookings and guest flow efficiently. You might even want to bring a few ideas on how you would improve the reception activities at the spa, showing your proactive approach and innovative thinking.
✨Be Engaging and Personable
Since building relationships with customers and your team is crucial, practice being warm and engaging during the interview. Use positive body language, maintain eye contact, and be enthusiastic about the role. This will reflect the welcoming atmosphere Third Space aims to create in their spa.
