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- Tasks: Lead the Spa Reception, ensuring exceptional service and a welcoming atmosphere for all guests.
- Company: Join Third Space, a luxury health club in London focused on outstanding fitness and member experience.
- Benefits: Enjoy a vibrant work environment, opportunities for growth, and a chance to inspire others.
- Why this job: Be part of a passionate team that values innovation and customer satisfaction in a tranquil spa setting.
- Qualifications: 3+ years in team management, excellent communication skills, and a flair for 5-star customer service.
- Other info: Full-time role with 40 hours over 5 days, including weekends.
The predicted salary is between 30000 - 42000 £ per year.
Third Space is a collection of luxury health clubs in London; individual in style, bound by a common philosophy: to provide outstanding fitness spaces that members feel are their own. Our people are the creators that bring the space to life. We’re a team of motivators, inventors, and coaches; always striving to grow and evolve. It’s not just a job, it’s a lifestyle. We inspire our members to fulfil their lives and they rely on us…and we wouldn’t have it any other way. This is our space.
Are you a passionate, enthusiastic and charismatic individual able to deliver premium 5 star service? If so, we are looking for you. The ideal candidate will be reliable, efficient and be able to provide excellent service to enhance the customers’ experience and sense of well-being. Where applicable, you may also need to create a bespoke customer journey within the spa to ensure their needs are met, if not exceeded with the ultimate aim of securing repeat bookings; you must be professional and innovative within your approach and continuously strive to improve.
Our beautiful and contemporary spa within our Canary Wharf Club offers a tranquil and relaxing atmosphere for our customers, but also provides a positive environment to work in. As a Spa Head Receptionist it’s important to be both welcoming and engaged when liaising and building relationships with customers and also within your direct team to ensure that an encouraging and optimistic culture is sensed throughout the Spa.
As a Spa Head Receptionist, you will oversee the smooth running of the Spa Reception. You will be able to plan, organise and coordinate all reception activities and ensure all members and clients are welcomed and dealt with in a professional and customer focused manner, and that each visit continually exceeds expectations.
Skills and attributes required:
– Well presented with good written and spoken English.
– Ability to communicate at all levels with confidence.
– Excellent organisational, prioritisation and communication skills.
– Self-motivated, enthusiastic team player and contributor.
– The confidence to deal with members and senior level managers on a daily basis and able to work on own initiative under pressure.
– Experience conducting stock counts and inventory, as well as running reports.
– Minimum 3 years experience in team management.
– Experience and ability in training a team in 5 star customer service experience.
Hours and days per week: 40 hours over 5 days, including weekend work
We are looking for a proficient communicator, with both strong written and verbal skills so that day-to-day tasks of providing informed consultations on Spa offerings, booking in appointments to being an inspiring team leader appears seamless for the customer.
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Spa Head Receptionist employer: Third Space
Contact Detail:
Third Space Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Head Receptionist
✨Tip Number 1
Familiarise yourself with the luxury health and wellness industry, particularly focusing on customer service excellence. Understanding the nuances of a 5-star service will help you stand out during interviews.
✨Tip Number 2
Network with professionals in the spa and wellness sector. Attend industry events or join relevant online groups to connect with others who can provide insights or even referrals for the Spa Head Receptionist role.
✨Tip Number 3
Showcase your leadership skills by discussing any previous experience in team management. Be prepared to share specific examples of how you've trained teams to deliver exceptional customer service.
✨Tip Number 4
Research Third Space and their unique offerings. Being knowledgeable about their services and philosophy will demonstrate your genuine interest in the company and help you engage more effectively during the interview process.
We think you need these skills to ace Spa Head Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team management. Emphasise any previous roles where you provided 5-star service or worked in a spa or luxury environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the spa industry. Mention specific skills that align with the job description, such as your organisational abilities and experience in training teams.
Showcase Communication Skills: Since strong communication is key for this role, ensure your application reflects your written and verbal skills. Use clear, professional language and structure your application logically.
Highlight Relevant Experience: In your application, detail your experience in managing a team and providing exceptional customer service. Include examples of how you've created positive customer experiences or improved service delivery in past roles.
How to prepare for a job interview at Third Space
✨Showcase Your Customer Service Skills
As a Spa Head Receptionist, delivering premium 5-star service is crucial. Prepare examples of how you've gone above and beyond for customers in previous roles. Highlight your ability to create bespoke customer journeys that enhance their experience.
✨Demonstrate Team Leadership Experience
With a minimum of 3 years in team management required, be ready to discuss your leadership style. Share specific instances where you successfully trained or motivated your team to achieve exceptional service standards.
✨Communicate Confidently
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and confidently, especially when discussing how you would handle interactions with both members and senior managers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you would handle various situations at the spa. Think about potential challenges you might face and how you would ensure a smooth operation while maintaining a positive atmosphere.
