Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to deliver exceptional member experiences and personalised service.
- Company: Join Third Space, a luxury health club with a vibrant community.
- Benefits: Competitive salary, career development, and a dynamic work environment.
- Why this job: Be the face of our club and make a real impact on member satisfaction.
- Qualifications: Experience in managing teams and strong communication skills required.
- Other info: Join a passionate team dedicated to inspiring members and creating a unique lifestyle.
The predicted salary is between 36000 - 60000 £ per year.
Third Space are now looking for a Member Concierge (Reception) Manager to join our Richmond club. This role will play an integral part in ensuring the highest level of member satisfaction and exceptional customer service. As the Member Concierge Manager of a Third Space club, you and the team you lead are the first and last person our members see every time they visit, therefore playing a key role in bringing our Vision and Mission to life. You ensure the smooth and efficient operation and co-ordination of the Concierge Department by providing a highly personalised service, ensuring maximum guest satisfaction and member experience.
Reporting directly into the Operations Manager, you will support with leading, training and providing support to the Front of House team. You and your team will be paramount in ensuring our members are listened to and communicated with.
Key responsibilities:- Be responsible for the recruitment, onboarding, induction and ongoing development of every Front of House team member.
- Drive member interactions from your team, ensuring each member receives a personalised service, building their trust with each interaction and forming long lasting professional relationships.
- Serve as a role model to demonstrate appropriate behaviours; understanding the impact the Front of House department has on NPS.
- Help members with every request in a clear and timely manner, giving accurate information about the club’s updates, procedures and policies, always striving for member satisfaction.
- Carry out all required Duty Manager tasks to the required standard, ensuring their team do the same.
- Experience managing a team in a luxury, member-facing environment.
- Strong communication skills both verbal and written.
- Proven track record of dealing with member complaints.
- Have great attention to detail and set a high bar when it comes to member experience.
Third Space is a collection of luxury health clubs in London; individual in style, bound by a common philosophy: to provide outstanding fitness spaces that members feel are their own. Our people are the creators that bring the space to life. We’re a team of motivators, inventors, and coaches; always striving to grow and evolve. It’s not just a job, it’s a lifestyle. We inspire our members to fulfil their lives and they rely on us…and we wouldn’t have it any other way. This is our space.
Reception Manager in Slough employer: Third Space
Contact Detail:
Third Space Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the fitness and hospitality industry. You never know who might have a lead on a role or can put in a good word for you.
✨Tip Number 2
Show up in person! If you’re eyeing a specific club, pop in and introduce yourself. A friendly face can make a lasting impression and show your genuine interest in the role.
✨Tip Number 3
Prepare for the interview by practising common questions related to member satisfaction and team management. We want you to shine and show how you can elevate the member experience!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the Third Space family.
We think you need these skills to ace Reception Manager in Slough
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your passion for customer service and how you connect with members.
Tailor Your Application: Make sure to tailor your application specifically for the Member Concierge Manager role. Highlight your experience in managing teams and providing exceptional service. We love seeing how your skills align with our mission and values!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experiences and achievements. Avoid fluff and focus on what makes you the perfect fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our Third Space family!
How to prepare for a job interview at Third Space
✨Know the Company Inside Out
Before your interview, make sure you research Third Space thoroughly. Understand their mission, values, and what sets them apart in the luxury health club market. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As a Reception Manager, you'll be leading a team. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved customer service. Highlight how you can inspire and motivate your team to deliver exceptional member experiences.
✨Prepare for Member Interaction Scenarios
Think about potential scenarios you might face as a Member Concierge Manager, such as handling complaints or ensuring member satisfaction. Practise your responses to these situations, focusing on how you would maintain professionalism and empathy while resolving issues.
✨Dress the Part
First impressions matter, especially in a luxury environment. Dress smartly and professionally for your interview. This not only reflects your understanding of the company culture but also shows that you take the opportunity seriously and are ready to represent Third Space.
