At a Glance
- Tasks: Lead the Front of House team to deliver exceptional member experiences.
- Company: Join Third Space, a luxury health club brand in London.
- Benefits: Competitive salary, career growth, and a vibrant work culture.
- Other info: Exciting opportunity to grow with a company expanding rapidly.
- Why this job: Be part of a dynamic team that inspires members to live their best lives.
- Qualifications: Experience in managing teams in luxury environments and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Third Space is a collection of luxury health clubs in London; individual in style, bound by a common philosophy: to provide outstanding fitness spaces that members feel are their own. Our people are the creators that bring the space to life. We’re a team of motivators, inventors, and coaches; always striving to grow and evolve. It’s not just a job, it’s a lifestyle. We inspire our members to fulfil their lives and they rely on us…and we wouldn’t have it any other way. This is our space. With plans to more than double our estate in the next 5 years, now is the time to join Third Space and be a part of a company that genuinely strives to be the Best in Class.
We are now looking for a Reception Manager to join our new Battersea Studios club, located next to the iconic Battersea Power Station and our second in the area. This role will play an integral part in ensuring the highest level of member satisfaction and exceptional customer service. Overseeing the Front of House department, you will work closely with the Operations Manager, while leading, training and providing support to the Front of House team.
Key responsibilities for this role will include but not be limited to:
- Being responsible for the recruitment, onboarding, induction and ongoing development of every Front of House team member.
- Driving member interactions from your team, ensuring each member receives a personalised service, building their trust with each interaction and forming long lasting professional relationships.
- Serving as a role model to demonstrate appropriate behaviours; understanding the impact the Front of House department has on NPS.
- Helping members with every request in a clear and timely manner, giving accurate information about the club’s updates, procedures and policies, always striving for member satisfaction.
- Carrying out all required Duty Manager tasks to the required standard, ensuring their team do the same.
About you:
- Experience managing a team in a luxury, member-facing environment.
- Strong communication skills both verbal and written.
- Proven track record of dealing with member complaints.
- Have great attention to detail and set a high bar when it comes to member experience.
Reception Manager - Battersea Studios employer: Third Space
Third Space is an exceptional employer that fosters a vibrant work culture where creativity and personal growth are at the forefront. As a Reception Manager at our new Battersea Studios, you will not only lead a dedicated team in delivering outstanding member experiences but also benefit from extensive training and development opportunities as we expand our luxury health clubs across London. Join us in a dynamic environment next to the iconic Battersea Power Station, where your contributions will be valued and rewarded, making every day a meaningful part of your career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager - Battersea Studios
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Third Space. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Third Space
Don't be shy about reaching out to Third Space directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reception Manager - Battersea Studios
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Third Space and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Third Space
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
