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- Tasks: Lead the Front of House team, ensuring top-notch member satisfaction and service.
- Company: Third Space is a luxury health club chain in London, focused on outstanding fitness experiences.
- Benefits: Enjoy a vibrant work culture, opportunities for growth, and a chance to be part of new club openings.
- Why this job: Join a passionate team dedicated to inspiring members and creating a welcoming community.
- Qualifications: Experience in managing teams in luxury environments and strong communication skills are essential.
- Other info: This role is based at the new Clapham Junction club opening in Summer 2024.
The predicted salary is between 36000 - 60000 £ per year.
Third Space is a collection of luxury health clubs in London; individual in style, bound by a common philosophy: to provide outstanding fitness spaces that members feel are their own.Our people are the creators that bring the space to life. We\’re a team of motivators, inventors, and coaches; always striving to grow and evolve. It\’s not just a job, it\’s a lifestyle. We inspire our members to fulfil their lives and they rely on us…and we wouldn\’t have it any other way. This is our space.With the opening of 4 brand-new clubs in 2024, and plans to more than double our estate in the next 5 years, now is the time to join Third Space and be a part of a company that genuinely strives to be the Best in Class.We are now looking for a Reception Manager to join our Battersea club, located next to the iconic Battersea Power Station. This role will play an integral part in ensuring the highest level of member satisfaction and exceptional customer service.Overseeing the Front of House department, you will work closely with the Operations Manager, while leading, training and providing support to the Front on House team.Key responsibilities for this role will include but not be limited to:Being responsible for the recruitment, onboarding, induction and ongoing development of every Front of House team member.Driving member interactions from your team, ensuring each member receives a personalised service, building their trust with each interaction and forming long lasting professional relationships.Serving as a role model to demonstrate appropriate behaviours; understanding the impact the Front of House department has on NPSHelping members with every request in a clear and timely manner, giving accurate information about the club\’s updates, procedures and policies, always striving for member satisfaction.Carrying out all required Duty Manager tasks to the required standard, ensuring their team do the same.About you:Experience managing a team in a luxury, member-facing environmentStrong communication skills both verbal and writtenProven track record of dealing with member complaintsHave great attention to detail and set a high bar when it comes to member experience
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Reception Manager employer: Third Space
Contact Detail:
Third Space Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager
✨Tip Number 1
Familiarise yourself with Third Space's philosophy and values. Understanding their commitment to outstanding member experiences will help you align your responses during interviews, showcasing how your personal values match theirs.
✨Tip Number 2
Prepare examples from your past experience that demonstrate your ability to manage a team in a luxury environment. Highlight specific instances where you improved customer satisfaction or resolved complaints effectively.
✨Tip Number 3
Network with current or former employees of Third Space if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Showcase your leadership skills by discussing how you would train and develop your team. Be ready to share your vision for creating a positive Front of House environment that enhances member interactions.
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Reception Manager at Third Space. Highlight your experience in managing teams and providing exceptional customer service in your application.
Tailor Your CV: Customise your CV to reflect your relevant experience in luxury, member-facing environments. Emphasise your communication skills and any previous roles where you've successfully handled member complaints.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the wellness and fitness industry. Mention specific examples of how you've driven member satisfaction and built professional relationships in past roles.
Showcase Leadership Skills: In your application, provide examples of how you've led and developed a team. Discuss your approach to training and onboarding new staff, as this is a key responsibility for the Reception Manager role.
How to prepare for a job interview at Third Space
✨Showcase Your Leadership Skills
As a Reception Manager, you'll be leading a team. Be prepared to discuss your previous experiences in managing teams, highlighting how you motivated and developed your staff to provide exceptional service.
✨Demonstrate Customer Service Excellence
Third Space values outstanding member satisfaction. Share specific examples of how you've handled member complaints or difficult situations in the past, focusing on your problem-solving skills and commitment to customer care.
✨Understand the Brand Philosophy
Familiarise yourself with Third Space's philosophy and values. During the interview, express how your personal values align with theirs and how you can contribute to creating a welcoming and luxurious environment for members.
✨Prepare Questions for the Interviewers
Engage with your interviewers by preparing thoughtful questions about the role, team dynamics, and future club openings. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
