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- Tasks: Lead the Front of House team and ensure exceptional member experiences.
- Company: Join Third Space, a luxury health club chain in London focused on outstanding fitness spaces.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a passionate team dedicated to excellence and member satisfaction.
- Qualifications: Experience in managing teams in luxury environments and strong communication skills required.
- Other info: Help shape the future of our newest club opening in 2024.
The predicted salary is between 36000 - 60000 £ per year.
Third Space is a collection of luxury health clubs in London; individual in style, bound by a common philosophy: to provide outstanding fitness spaces that members feel are their own. Our people are the creators that bring the space to life. We’re a team of motivators, inventors, and coaches; always striving to grow and evolve. It’s not just a job, it’s a lifestyle. We inspire our members to fulfil their lives and they rely on us…and we wouldn’t have it any other way. This is our space.
With the opening of 4 brand-new clubs in 2024, and plans to more than double our estate in the next 5 years, now is the time to join Third Space and be a part of a company that genuinely strives to be the Best in Class. Third Space The Whiteley is our newest club, set within a beautifully restored Grade II-listed building just moments from Hyde Park. Across three stunning floors, the space combines luxury wellness with world-class training, from performance zones beneath a bespoke glass dome to a serene wet spa and dedicated recovery areas.
As we prepare to open, we’re looking for a Reception Manager to join the team and shape something truly special. You’ll be part of a dynamic, driven community, united by a commitment to excellence and a passion for delivering an exceptional member experience. This role will play an integral part in ensuring the highest level of member satisfaction and exceptional customer service.
Overseeing the Front of House department and Recovery Spa area, you will work closely with the Operations Manager, while leading, training and providing support to the Front of House team. Key responsibilities for this role will include but not be limited to:
- Being responsible for the recruitment, onboarding, induction and ongoing development of every Front of House team member.
- Driving member interactions from your team, ensuring each member receives a personalised service, building their trust with each interaction and forming long lasting professional relationships.
- Serving as a role model to demonstrate appropriate behaviours; understanding the impact the Front of House department has on NPS.
- Helping members with every request in a clear and timely manner, giving accurate information about the club’s updates, procedures and policies, always striving for member satisfaction.
- Carrying out all required Duty Manager tasks to the required standard, ensuring their team do the same.
About you:
- Experience managing a team in a luxury, member-facing environment.
- Strong communication skills both verbal and written.
- Proven track record of dealing with member complaints.
- Have great attention to detail and set a high bar when it comes to member experience.
Reception Manager employer: Third Space
Contact Detail:
Third Space Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager
✨Tip Number 1
Familiarise yourself with Third Space's philosophy and values. Understanding their commitment to excellence and member satisfaction will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Third Space. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the role.
✨Tip Number 3
Prepare specific examples from your past experience that demonstrate your ability to manage a team in a luxury environment. Highlight instances where you successfully improved member satisfaction or handled complaints effectively.
✨Tip Number 4
Showcase your passion for fitness and wellness during your interactions. Since Third Space is about inspiring members, expressing your enthusiasm for health and fitness can resonate well with the hiring team.
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Understand the Company Culture: Familiarise yourself with Third Space's philosophy and values. Highlight how your personal values align with their commitment to excellence and member satisfaction in your application.
Tailor Your CV: Ensure your CV reflects your experience in managing teams within luxury environments. Emphasise your communication skills and any relevant achievements that demonstrate your ability to enhance member experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the fitness industry. Mention specific examples of how you've successfully handled member interactions and complaints in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, as well as ensuring that your tone is professional yet personable, reflecting the luxury service ethos of Third Space.
How to prepare for a job interview at Third Space
✨Showcase Your Leadership Skills
As a Reception Manager, you'll be leading a team. Be prepared to discuss your previous experiences in managing teams, highlighting how you motivated and developed your staff. Use specific examples to demonstrate your leadership style and how it aligns with Third Space's commitment to excellence.
✨Emphasise Customer Service Excellence
Third Space values exceptional member experiences. Be ready to share instances where you've gone above and beyond for customers. Discuss how you handle complaints and ensure member satisfaction, as this will show your understanding of the role's importance in maintaining high standards.
✨Demonstrate Your Attention to Detail
In a luxury environment, attention to detail is crucial. Prepare to talk about how you ensure that every aspect of the member experience is perfect, from the front desk to the recovery spa. Mention any systems or processes you've implemented to maintain high standards.
✨Align with Their Philosophy
Third Space has a unique philosophy focused on creating a community and inspiring members. Research their values and be ready to discuss how your personal and professional ethos aligns with theirs. This will show that you're not just looking for a job, but a lifestyle that fits with their mission.
