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- Tasks: Lead the Front of House team to deliver exceptional member experiences.
- Company: Join Third Space, a luxury health club chain in London.
- Benefits: Competitive salary, career growth, and a vibrant work culture.
- Why this job: Be part of a dynamic team that inspires members to live their best lives.
- Qualifications: Experience in managing teams in luxury environments and strong communication skills.
- Other info: Exciting opportunity with new clubs opening and a focus on member satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
Third Space is a collection of luxury health clubs in London; individual in style, bound by a common philosophy: to provide outstanding fitness spaces that members feel are their own. Our people are the creators that bring the space to life. We’re a team of motivators, inventors, and coaches; always striving to grow and evolve. It’s not just a job, it’s a lifestyle. We inspire our members to fulfil their lives and they rely on us…and we wouldn’t have it any other way. This is our space.
With the opening of 4 brand-new clubs in 2024, and plans to more than double our estate in the next 5 years, now is the time to join Third Space and be a part of a company that genuinely strives to be the Best in Class.
We are now looking for a Reception Manager to join our Battersea club, located next to the iconic Battersea Power Station. This role will play an integral part in ensuring the highest level of member satisfaction and exceptional customer service. Overseeing the Front of House department, you will work closely with the Operations Manager, while leading, training and providing support to the Front of House team.
Key responsibilities for this role will include but not be limited to:
- Being responsible for the recruitment, onboarding, induction and ongoing development of every Front of House team member.
- Driving member interactions from your team, ensuring each member receives a personalised service, building their trust with each interaction and forming long lasting professional relationships.
- Serving as a role model to demonstrate appropriate behaviours; understanding the impact the Front of House department has on NPS.
- Helping members with every request in a clear and timely manner, giving accurate information about the club’s updates, procedures and policies, always striving for member satisfaction.
- Carrying out all required Duty Manager tasks to the required standard, ensuring their team do the same.
About you:
- Experience managing a team in a luxury, member-facing environment.
- Strong communication skills both verbal and written.
- Proven track record of dealing with member complaints.
- Have great attention to detail and set a high bar when it comes to member experience.
Reception Manager employer: Third Space
Contact Detail:
Third Space Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Third Space on LinkedIn. Ask them about their experiences and any tips they might have for landing the Reception Manager role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and team management. Think about specific examples from your past that showcase your skills in a luxury environment. We want to see how you handle member interactions!
✨Tip Number 3
Show your passion for fitness and member satisfaction during the interview. Share why you believe in creating outstanding fitness spaces and how you can contribute to Third Space's philosophy. Let your enthusiasm shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Third Space family. Let’s get you that dream job!
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through. We want to see how much you care about providing outstanding service and creating a welcoming environment for our members.
Tailor Your CV: Make sure your CV is tailored to the Reception Manager role. Highlight your experience in luxury environments and any relevant achievements that demonstrate your ability to lead and inspire a team.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language to describe your skills and experiences, making it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Third Space!
How to prepare for a job interview at Third Space
✨Know the Company Inside Out
Before your interview, take some time to research Third Space and its philosophy. Understand their commitment to member satisfaction and how they strive to be Best in Class. This knowledge will help you align your answers with their values and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Reception Manager, you'll be leading a team, so be prepared to discuss your previous management experiences. Think of specific examples where you've successfully trained or developed team members, handled complaints, or improved customer service. This will demonstrate your capability to lead and inspire others.
✨Emphasise Member Interaction
Since this role focuses heavily on member satisfaction, be ready to talk about how you’ve built relationships with customers in the past. Share stories that highlight your ability to provide personalised service and resolve issues effectively, as this will resonate well with the interviewers.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask about the company culture, team dynamics, and future plans for the Battersea club. This not only shows your enthusiasm but also helps you gauge if Third Space is the right fit for you.