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- Tasks: Lead a dynamic team to enhance member experience and manage daily operations in a luxury fitness club.
- Company: Join Third Space, a prestigious collection of luxury health clubs in London.
- Benefits: Enjoy complimentary club membership, exclusive staff perks, and leadership training opportunities.
- Why this job: Shape the future of fitness in a brand-new club and make a real impact.
- Qualifications: Proven leadership experience in high-end fitness or hospitality environments.
- Other info: Flexible hours required; be part of a passionate community committed to excellence.
The predicted salary is between 36000 - 60000 £ per year.
Third Space is a collection of luxury health clubs in London; individual in style, bound by a common philosophy: to provide outstanding fitness spaces that members feel are their own. Our people are the creators that bring the space to life. We’re a team of motivators, inventors, and coaches; always striving to grow and evolve. It’s not just a job, it’s a lifestyle. We inspire our members to fulfil their lives and they rely on us…and we wouldn’t have it any other way. This is our space.
In 2024 we opened 4 brand new clubs, taking us to 13 in London. This year and beyond, our plan is to almost double our estate, as well as continue the ongoing refurbishments of our existing portfolio. Part of this expansion will be a new club in Queens Park, opening in Spring 2026.
As we prepare to open, we’re looking for an Operations Manager to join the team and shape something truly special. Start date will be around March/April. You’ll be part of a dynamic, driven community, united by a commitment to excellence and a passion for delivering an exceptional member experience. The Operations Manager will enhance our service, manage day-to-day operations in club and elevate standards through the effective onboarding and ongoing support & engagement of the team.
You’ll be working alongside the club General Manager and Group Head of Operations to ensure operational excellence and that we have the right people, in the right place at the right time so that our members have an extraordinary experience and can achieve their fitness goals. Your mission is to ensure that you and your team are focused on providing a perfect member experience through a world class operation.
What You’ll Get…
- A leadership role in one of London’s most prestigious fitness brands.
- The opportunity to shape the member experience in a brand-new, state-of-the-art club.
- A collaborative, high-performance culture where your ideas and efforts are valued.
- Access to our leadership training and development programmes.
- Complimentary club membership and exclusive staff benefits.
What You’ll Do..
- Lead the team of concierge and housekeeping in the club, ensuring our clubs look their best every day.
- Identify areas to improve on cleanliness, member experience and ways of working.
- Manage two reports, Housekeeping Manager and Concierge Manager.
- Build excellent relationships with members, always listening and learning from them, solving any problems they might have and looking for opportunities to surprise and delight our members.
- Drive the clubs NPS and Google reviews by collecting, sharing and discussing feedback from our members.
What We’re Looking For…
- Proven leadership experience in a high-end fitness or hospitality environment.
- Managing a wide and varied workload and be just as comfortable engaging with people over the phone and via email as you are face-to-face.
- A proactive, solutions-focused approach – you don’t wait for problems to escalate.
- Leading a team. You’ll take pride in ensuring the club, its facilities and its equipment is kept to the highest standard.
- You will also need to be comfortable with working flexible hours - this will include weekend working, early starts and late finishes.
If you think we are the right place for you, and you can help us to continue our success, please apply.
Operations Manager (Queens Park) employer: Third Space
Contact Detail:
Third Space Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager (Queens Park)
✨Tip Number 1
Network like a pro! Reach out to current or former employees of Third Space on LinkedIn. Ask them about their experiences and any tips they might have for landing the Operations Manager role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by diving deep into Third Space's culture and values. Think about how your leadership style aligns with their commitment to excellence and member experience. Show them you’re not just a fit for the role, but for the team!
✨Tip Number 3
Practice your pitch! Be ready to discuss specific examples of how you've improved member experiences in previous roles. Use metrics if you can – numbers speak volumes and show you mean business!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Third Space family.
We think you need these skills to ace Operations Manager (Queens Park)
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for fitness and member experience shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating an exceptional environment for our members.
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your leadership experience in high-end fitness or hospitality environments, and don’t forget to mention any specific achievements that demonstrate your ability to enhance service and operations.
Be Solutions-Focused: In your cover letter, share examples of how you've tackled challenges in previous roles. We love a proactive approach, so show us how you’ve solved problems before and how you plan to do the same with us at Third Space.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to shape something special in our new Queens Park club!
How to prepare for a job interview at Third Space
✨Know the Company Inside Out
Before your interview, dive deep into Third Space's philosophy and values. Understand their commitment to providing an exceptional member experience and how they plan to expand. This knowledge will help you align your answers with their vision and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll need to demonstrate your leadership experience. Prepare specific examples from your past roles where you've successfully led a team, improved operations, or enhanced customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Emphasise Your Problem-Solving Abilities
Third Space is looking for someone proactive and solutions-focused. Think of instances where you've tackled challenges head-on and turned them into opportunities. Be ready to discuss how you would handle potential issues in the club, ensuring a seamless experience for members.
✨Engage with the Interviewers
Interviews are a two-way street! Prepare thoughtful questions about the club's culture, the team you'll be leading, and their expectations for the Operations Manager role. This not only shows your enthusiasm but also helps you gauge if Third Space is the right fit for you.
