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- Tasks: Lead the Front of House team to deliver exceptional member experiences.
- Company: Luxury health club group in Greater London with a focus on elite member service.
- Benefits: Competitive salary, wellness perks, and opportunities for professional growth.
- Why this job: Join a prestigious team and create memorable experiences for members.
- Qualifications: Experience in luxury settings and strong communication skills required.
- Other info: Dynamic environment with a focus on member satisfaction and operational excellence.
The predicted salary is between 36000 - 60000 £ per year.
A luxury health club group in Greater London is seeking a Concierge Manager for its Richmond club. You will lead the Front of House team, ensuring exceptional member satisfaction through personalized service and effective team management.
Ideal candidates will have experience in a luxury setting, strong communication skills, and a proven ability to handle complaints. The aim is to foster long-lasting member relationships while maintaining high operational standards.
Luxury Concierge Manager – Elite Member Experience employer: Third Space
Contact Detail:
Third Space Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luxury Concierge Manager – Elite Member Experience
✨Tip Number 1
Network like a pro! Reach out to your connections in the luxury sector and let them know you're on the hunt for a Concierge Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Showcase your personality! When you get that interview, let your passion for exceptional service shine through. Share stories that highlight your experience in luxury settings and how you've gone above and beyond for clients.
✨Tip Number 3
Prepare for those tricky questions! Think about how you would handle complaints or difficult situations. Practising your responses will help you feel more confident and ready to impress during the interview.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for roles like the Concierge Manager position. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Luxury Concierge Manager – Elite Member Experience
Some tips for your application 🫡
Show Your Luxury Experience: When you're writing your application, make sure to highlight any experience you've had in luxury settings. We want to see how you've delivered exceptional service before, so share those stories that showcase your skills!
Communicate Clearly: Strong communication is key for this role. Use clear and concise language in your application. We appreciate a well-structured response that reflects your ability to convey information effectively, just like you would with our members.
Personal Touch Matters: Since the role is all about personalised service, don’t hesitate to add a personal touch to your application. Let us know why you’re passionate about member satisfaction and how you plan to build long-lasting relationships with our elite members.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important details. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Third Space
✨Know the Luxury Game
Familiarise yourself with the luxury health club industry and the specific services offered by the Richmond club. Research their member experience initiatives and be ready to discuss how you can enhance them.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated with clients in previous roles. Think about times when you’ve turned a complaint into a positive experience, as this will demonstrate your ability to handle challenging situations.
✨Team Management Insights
Be ready to talk about your leadership style and how you motivate a team. Share specific strategies you've used to ensure high operational standards and exceptional service, as this is crucial for the role.
✨Build Rapport with Interviewers
Remember, it's not just about answering questions; it's about building relationships. Engage with your interviewers, ask insightful questions about their member experience goals, and show genuine interest in their vision for the club.
