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- Tasks: Deliver 5-star service and create bespoke customer journeys in a luxury spa environment.
- Company: Join Third Space, a collection of luxury health clubs in London.
- Benefits: Enjoy a positive work atmosphere and opportunities for personal growth.
- Why this job: Be part of a team that inspires members to enhance their well-being.
- Qualifications: Experience in 5-star customer service and excellent communication skills.
- Other info: Work in a beautiful spa with a focus on teamwork and customer satisfaction.
The predicted salary is between 24000 - 36000 £ per year.
Third Space is a collection of luxury health clubs in London; individual in style, bound by a common philosophy: to provide outstanding fitness spaces that members feel are their own. Our people are the creators that bring the space to life. We are a team of motivators, inventors, and coaches; always striving to grow and evolve. It is not just a job, it is a lifestyle. We inspire our members to fulfil their lives and they rely on us.
Are you a passionate, enthusiastic and charismatic individual able to deliver premium 5 star service? If so, we are looking for you. The ideal candidate will be reliable, efficient and able to provide excellent service to enhance the customers' experience and sense of well-being. Where applicable, you may also need to create a bespoke customer journey within the spa to ensure their needs are met, if not exceeded, with the ultimate aim of securing repeat bookings. You must be professional and innovative within your approach and continuously strive to improve.
Our beautiful and contemporary spa within our Canary Wharf Club offers a tranquil and relaxing atmosphere for our customers, but also provides a positive environment to work in. As a Spa Receptionist, it is important to be both welcoming and engaged when liaising and building relationships with customers and also within your team to ensure that an encouraging and optimistic culture is sensed throughout the Spa.
As a Spa Receptionist, you will oversee the smooth running of the Spa Reception. You will be able to plan, organise and coordinate all reception activities and ensure all members and clients are welcomed and dealt with in a professional and customer-focused manner, and that each visit continually exceeds expectations.
Skills And Attributes Required:
- Well presented with good written and spoken English.
- Ability to communicate at all levels with confidence.
- Excellent organisational, prioritisation and communication skills.
- Self-motivated, enthusiastic team player and contributor.
- The confidence to deal with members and senior level managers on a daily basis and able to work on own initiative under pressure.
- Experience in 5 star customer service experience.
Hours and days per week: 40 hours over 5 days, including weekend work. We are looking for a proficient communicator, with both strong written and verbal skills so that day-to-day tasks of providing informed consultations on Spa offerings, booking in appointments to being an inspiring team leader appears seamless for the customer.
Spa Receptionist in London employer: Third Space
Contact Detail:
Third Space Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Receptionist in London
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time researching Third Space and their values. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering 5-star service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your chat.
✨Tip Number 3
Dress to impress! As a Spa Receptionist, you'll be the first point of contact for clients. Make sure you look polished and professional, as this sets the tone for the level of service they can expect.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. It’s a great chance to reiterate why you’d be a perfect fit for the team at Third Space.
We think you need these skills to ace Spa Receptionist in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through. We want to see that you’re not just looking for a job, but that you genuinely care about providing outstanding service and creating a welcoming atmosphere for our members.
Tailor Your CV: Make sure your CV highlights relevant experience in 5-star customer service. We love seeing how you've gone above and beyond in previous roles, so don’t be shy about sharing specific examples that demonstrate your skills and attributes.
Be Professional Yet Engaging: Your written application should reflect the professional yet friendly vibe we have at Third Space. Use clear and concise language, but also let your personality come through. We’re looking for someone who can connect with our members and team alike!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Third Space
✨Know the Company Inside Out
Before your interview, take some time to research Third Space and its philosophy. Understand their commitment to providing outstanding fitness spaces and how they inspire their members. This knowledge will help you connect your answers to their values and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Spa Receptionist, delivering 5-star service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight your ability to create bespoke customer journeys and how you’ve handled challenging situations with grace and professionalism.
✨Demonstrate Your Organisational Skills
The role requires excellent organisational and prioritisation skills. Be ready to discuss how you manage multiple tasks efficiently, especially in a busy environment. You might even want to share a specific instance where your organisational skills led to a successful outcome.
✨Be Engaging and Personable
Since building relationships is crucial in this role, practice being warm and engaging during your interview. Use positive body language, maintain eye contact, and smile. Show them that you can create a welcoming atmosphere, just like you would with customers at the spa.