At a Glance
- Tasks: Lead the Spa Reception team and ensure exceptional customer experiences.
- Company: Luxury health club in London focused on outstanding fitness and wellness.
- Benefits: Competitive salary, vibrant work environment, and opportunities for personal growth.
- Other info: Dynamic role with a focus on creating bespoke customer journeys.
- Why this job: Join a passionate team and inspire members to enhance their well-being.
- Qualifications: 3+ years in team management and a flair for 5-star customer service.
The predicted salary is between 24750 - 30250 £ per year.
Spa Head Receptionist - London
Third Space is a collection of luxury health clubs in London; individual in style, bound by a common philosophy: to provide outstanding fitness spaces that members feel are their own. Our people are the creators that bring the space to life. We're a team of motivators, inventors, and coaches; always striving to grow and evolve. It's not just a job, it's a lifestyle. We inspire our members to fulfil their lives and they rely on us...and we wouldn't have it any other way. This is our space.
Are you a passionate, enthusiastic and charismatic individual able to deliver premium 5 star service? If so, we are looking for you. The ideal candidate will be reliable, efficient and be able to provide excellent service to enhance the customers' experience and sense of well-being. Where applicable, you may also need to create a bespoke customer journey within the spa to ensure their needs are met, if not exceeded with the ultimate aim of securing repeat bookings; you must be professional and innovative within your approach and continuously strive to improve.
Our beautiful and contemporary spa within our Canary Wharf Club offers a tranquil and relaxing atmosphere for our customers, but also provides a positive environment to work in. As a Spa Head Receptionist it's important to be both welcoming and engaged when liaising and building relationships with customers and also within your direct team to ensure that an encouraging and optimistic culture is sensed throughout the Spa.
As a Spa Head Receptionist, you will oversee the smooth running of the Spa Reception. You will be able to plan, organise and coordinate all reception activities and ensure all members and clients are welcomed and dealt with in a professional and customer focused manner, and that each visit continually exceeds expectations.
Skills and attributes required:
- Well presented with good written and spoken English.
- Ability to communicate at all levels with confidence.
- Excellent organisational, prioritisation and communication skills.
- Self-motivated, enthusiastic team player and contributor.
- The confidence to deal with members and senior level managers on a daily basis and able to work on own initiative under pressure.
- Experience conducting stock counts and inventory, as well as running reports.
- Minimum 3 years experience in team management.
- Experience and ability in training a team in 5 star customer service experience.
Hours and days per week: 40 hours over 5 days, including weekend work
We are looking for a proficient communicator, with both strong written and verbal skills so that day-to-day tasks of providing informed consultations on Spa offerings, booking in appointments to being an inspiring team leader appears seamless for the customer.
Spa Head Receptionist - London employer: Third Space
Third Space is an exceptional employer, offering a vibrant work culture that prioritises member experience and operational excellence in the heart of Chelsea, London. With a focus on employee growth, you will have the opportunity to lead a diverse team, coach future leaders, and contribute to a brand renowned for its luxury health clubs. Enjoy competitive benefits and the chance to thrive in one of London's most prestigious communities.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Head Receptionist - London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Third Space. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Third Space
Don't be shy about reaching out to Third Space directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Spa Head Receptionist - London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Third Space and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Third Space
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
