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- Tasks: Lead a dynamic team to enhance member experience and ensure operational excellence.
- Company: Join Third Space, a luxury health club brand in London.
- Benefits: Leadership role, complimentary membership, exclusive staff perks, and development programmes.
- Why this job: Shape a brand-new club experience and inspire members to achieve their fitness goals.
- Qualifications: Proven leadership in high-end fitness or hospitality; proactive and solutions-focused.
- Other info: Flexible hours required; be part of a growing community passionate about fitness.
The predicted salary is between 36000 - 60000 £ per year.
Third Space is a collection of luxury health clubs in London; individual in style, bound by a common philosophy: to provide outstanding fitness spaces that members feel are their own. Our people are the creators that bring the space to life. We’re a team of motivators, inventors, and coaches; always striving to grow and evolve. It’s not just a job, it’s a lifestyle. We inspire our members to fulfil their lives and they rely on us…and we wouldn’t have it any other way. This is our space.
In 2024 we opened 4 brand new clubs, taking us to 13 in London. This year and beyond, our plan is to almost double our estate, as well as continue the ongoing refurbishments of our existing portfolio. Part of this expansion will be a new club in Queens Park, opening in Spring 2026.
As we prepare to open, we’re looking for an Operations Manager to join the team and shape something truly special. Start date will be around March/April. You’ll be part of a dynamic, driven community, united by a commitment to excellence and a passion for delivering an exceptional member experience. The Operations Manager will enhance our service, manage day-to-day operations in club and elevate standards through the effective onboarding and ongoing support & engagement of the team.
You’ll be working alongside the club General Manager and Group Head of Operations to ensure operational excellence and that we have the right people, in the right place at the right time so that our members have an extraordinary experience and can achieve their fitness goals. Your mission is to ensure that you and your team are focused on providing a perfect member experience through a world class operation.
What You’ll Get…- A leadership role in one of London’s most prestigious fitness brands.
- The opportunity to shape the member experience in a brand-new, state-of-the-art club.
- A collaborative, high-performance culture where your ideas and efforts are valued.
- Access to our leadership training and development programmes.
- Complimentary club membership and exclusive staff benefits.
- Lead the team of concierge and housekeeping in the club, ensuring our clubs look their best every day.
- Identify areas to improve on cleanliness, member experience and ways of working.
- Manage two reports, Housekeeping Manager and Concierge Manager.
- Build excellent relationships with members, always listening and learning from them, solving any problems they might have and looking for opportunities to surprise and delight our members.
- Drive the clubs NPS and Google reviews by collecting, sharing and discussing feedback from our members.
- Proven leadership experience in a high-end fitness or hospitality environment.
- Managing a wide and varied workload and be just as comfortable engaging with people over the phone and via email as you are face-to-face.
- A proactive, solutions-focused approach – you don’t wait for problems to evolve.
- Leading a team. You’ll take pride in ensuring the club, its facilities and its equipment is kept to the highest standard.
- You will also need to be comfortable with working flexible hours - this will include weekend working, early starts and late finishes.
If you think we are the right place for you, and you can help us to continue our success, please apply.
Operations Manager in London employer: Third Space
Contact Detail:
Third Space Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Third Space on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into Third Space's culture and values. Think about how your experience aligns with their mission to provide an exceptional member experience. Show them you’re not just another candidate, but someone who truly gets what they’re about!
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on common questions for Operations Managers and be ready to share specific examples of how you've led teams and improved member experiences in the past.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. Mention something specific from your conversation to remind them why you’re the perfect fit for the role.
We think you need these skills to ace Operations Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the fitness industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating an exceptional member experience.
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your leadership experience in high-end fitness or hospitality environments, and don’t forget to mention any specific achievements that demonstrate your ability to enhance service and operations.
Be Personable: In your cover letter, adopt a friendly tone and show us your personality! We’re all about building relationships, so let us know how you connect with people and how you’ve solved problems in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team at Third Space!
How to prepare for a job interview at Third Space
✨Know the Brand Inside Out
Before your interview, dive deep into Third Space's philosophy and values. Understand what makes their health clubs unique and how they create exceptional member experiences. This knowledge will help you connect your own leadership style and operational strategies to their mission.
✨Showcase Your Leadership Skills
Prepare specific examples from your past experience where you've successfully led a team in a high-end fitness or hospitality environment. Highlight how you managed challenges, improved member satisfaction, and maintained high standards. This will demonstrate your capability to enhance service and operations.
✨Be Solutions-Focused
Third Space is looking for someone proactive and solutions-oriented. Think of potential challenges they might face in a new club opening and come prepared with ideas on how to tackle them. This shows that you're not just reactive but also forward-thinking.
✨Engage with the Interviewers
During the interview, build rapport with your interviewers by asking insightful questions about their current operations and future plans. This not only shows your interest but also allows you to demonstrate your understanding of the role and how you can contribute to their success.
