At a Glance
- Tasks: Lead projects to improve membership processes and enhance member experiences.
- Company: Join Third Space, a luxury health club brand in London.
- Benefits: Competitive salary, free gym membership, discounts on services.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Make a real impact in a growing business while working with innovative teams.
- Qualifications: Experience in process improvement and strong analytical skills required.
The predicted salary is between 29700 - 36300 £ per year.
Third Space is a collection of luxury health clubs in London; individual in style, bound by a common philosophy: to provide outstanding fitness spaces that members feel are their own.
Our people are the creators who bring those spaces to life.
We're a team of motivators, inventors and problem-solvers, constantly looking for ways to raise the bar and deliver exceptional experiences.
In May 2026, we welcomed members to our 15th club, Chelsea.
Just off the iconic King's Road, Third Space Chelsea brings high-spec luxury training to the heart of SW3.
As we look ahead, our ambition is to nearly double our estate over the next five years while continuing to elevate every aspect of the member experience.
To support that growth, we're looking for a Membership Process & Systems Improvement Specialist to join our Membership team.
This is an exciting opportunity for someone who loves solving problems, improving processes and using technology to make work smarter.
Working across Membership, Sales, IT, Digital, Finance and club teams, you'll help shape how our membership function operates by identifying opportunities to simplify processes, improve systems, automate manual tasks and enhance both colleague and member experiences.
- What You'll Be Doing
- First 6 months: Acting as the Project Delivery Lead for a Contact Centre Implementation project
- Identifying and delivering process improvements that enhance efficiency, consistency and member experience.
- Mapping current and future-state processes, uncovering pain points and opportunities for automation.
- Supporting operational improvement initiatives and cross-functional change projects.
- Coordinating workshops, testing activities, project meetings and implementation plans.
- Working with stakeholders to translate operational challenges into practical solutions.
- Supporting the optimisation of Hub Spot, Genesys and other membership systems.
- Helping design and improve workflows, automations, ticket routing and member journeys.
- Analysing operational data, member feedback and performance trends to identify improvement opportunities.
- Measuring the impact of changes and making recommendations for further enhancements.
- Developing and maintaining knowledge resources, SOPs, guidance documents and operational playbooks.
What We're Looking For
We're interested in people who are naturally curious, analytical and passionate about making things better.
You may currently be working in a continuous improvement, operations, project coordination, business analyst, systems support or customer operations role and be looking for an opportunity where you can have a visible impact across a growing business.
- You’ll Ideally Bring
- Experience driving process improvement, change initiatives or operational projects.
- Strong analytical skills with the ability to identify trends, root causes and opportunities for improvement.
- Experience working with CRM, customer service or operational systems.
- An understanding of workflows, automation or system configuration concepts.
- Excellent organisational and stakeholder management skills.
- Strong communication skills and the ability to simplify complex information.
- A collaborative approach and confidence working across multiple teams.
- A proactive mindset with the confidence to challenge existing ways of working constructively.
Why Third Space?
This is an opportunity to play a key role in shaping how one of London's most ambitious premium brands scales for the future.
You'll work on meaningful projects, partner with stakeholders across the business and help create better experiences for both our members and colleagues.
- Alongside a competitive salary, you'll receive a complimentary Group Membership giving you access to all Third Space clubs, plus an additional membership for a friend or family member.
- You'll also enjoy discounted services across our Spa, Medical, Nutrition and Hospitality brands, helping you make the most of everything Third Space has to offer.
- #J-18808-Ljbffr
Membership Process & Systems Improvement Specialist in London employer: Third Space
Third Space is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. With the unique opportunity to be part of a pre-opening team in a luxury health club in London, employees enjoy a free membership and the chance to develop their skills in a supportive environment, making it a rewarding place for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Membership Process & Systems Improvement Specialist in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Third Space. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Third Space before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Membership Process & Systems Improvement Specialist in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Third Space:Your cover letter is your chance to shine! Tell us why you want to work at Third Space specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Third Space!
How to prepare for a job interview at Third Space
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
