IT Support Engineer

IT Support Engineer

London Full-Time 30000 - 42000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Provide IT support across hardware, software, and network systems in a dynamic environment.
  • Company: Join Third Space, a luxury health club chain in London focused on outstanding fitness experiences.
  • Benefits: Enjoy a collaborative team culture, growth opportunities, and the chance to make a real impact.
  • Why this job: Be part of a purpose-driven organisation that values your ideas and initiative every day.
  • Qualifications: 2-3 years of IT support experience with strong troubleshooting skills and a proactive mindset.
  • Other info: Bonus points for Microsoft certifications or familiarity with ITIL and project delivery.

The predicted salary is between 30000 - 42000 £ per year.

Join to apply for the IT Support Engineer role at Third Space

Join to apply for the IT Support Engineer role at Third Space

Third Space is a collection of luxury health clubs in London; individual in style, bound by a common philosophy: to provide outstanding fitness spaces that members feel are their own. Our people are the creators that bring the space to life. We’re a team of motivators, inventors, and coaches; always striving to grow and evolve. It’s not just a job, it’s a lifestyle. We inspire our members to fulfil their lives and they rely on us…and we wouldn’t have it any other way. This is our space.
With the opening of brand new, extraordinary clubs in inspiring locations across London, alongside the development of our digital offering, this is the time to come on board the IT team at a company that genuinely strives to be the Best in Class. We have an exciting new opportunity to join our expanding IT Team and looking for an IT Support Engineer to work together with the team in supporting hardware and software infrastructure across Third Space.
In this role, you’ll be working closely alongside the IT Manager, and the wider Third Space team, in supporting daily IT functions across all clubs in order to help us in the day-to-day operations of the business.
What You’ll Do

  • Deliver first- and second-line IT support across hardware, software, and network systems – both remotely and onsite.
  • Own and resolve support tickets via our internal helpdesk, escalating through our MSP when needed.
  • Support and administer Microsoft 365 services (Exchange Online, Teams, SharePoint, Intune) and Active Directory (user provisioning, GPO, password resets).
  • Troubleshoot and maintain a wide range of systems including Windows OS, VoIP (3CX), POS, CCTV, AV, and multifunction printers.
  • Conduct proactive site visits to troubleshoot issues, perform system checks, and ensure IT readiness.
  • Play a key role in onboarding new sites and supporting infrastructure upgrades.
  • Collaborate with the Senior IT Support Engineer and IT Manager on escalated issues and project rollouts.
  • Maintain clear documentation, asset inventories, and contribute to process improvements.
  • Participate in our on-call rota for high-priority incidents, ensuring rapid response and clear communication.

What You’ll Bring

  • 2–3 years of hands-on IT support experience, ideally in a multi-site environment.
  • Strong troubleshooting skills across Windows OS, Microsoft 365, networking, and business-critical applications.
  • Experience with tools like Active Directory, VoIP (3CX), printers, POS, and AV systems.
  • A proactive mindset—you don’t just wait for tickets, you look for ways to improve systems and prevent issues.
  • Excellent communication skills and the ability to explain technical issues in plain English.
  • A calm, professional, and empathetic approach to user support.
  • A willingness to learn, document, and take ownership of your work.
  • Bonus points for Microsoft certifications (MS-900, MD-102), or familiarity with ITIL, asset management, or project delivery.

What You’ll Get From Us

  • The chance to make a real impact in a fast-paced, purpose-driven organisation.
  • A collaborative team environment where your ideas and initiative are valued.
  • Opportunities to grow—whether that’s stepping into a Senior IT Support Engineer role or leading internal improvement projects.
  • A varied and dynamic role where no two days are the same.
  • A culture that values professionalism, curiosity, and a passion for helping others.

Seniority level

  • Seniority level

    Entry level

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Information Technology

  • Industries

    Wellness and Fitness Services

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IT Support Engineer employer: Third Space

At Third Space, we pride ourselves on being more than just a workplace; we are a community of passionate individuals dedicated to creating exceptional fitness experiences. As an IT Support Engineer, you will thrive in a dynamic environment that encourages innovation and personal growth, with ample opportunities to advance your career while contributing to our mission of excellence. Join us in our inspiring London locations and be part of a team that values collaboration, professionalism, and a genuine passion for helping others.
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Contact Detail:

Third Space Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land IT Support Engineer

✨Tip Number 1

Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365, Active Directory, and VoIP systems. Having hands-on experience or even just a solid understanding of these tools will help you stand out during interviews.

✨Tip Number 2

Showcase your proactive mindset by preparing examples of how you've improved IT systems or processes in previous roles. This aligns perfectly with Third Space's emphasis on continuous improvement and can demonstrate your value to the team.

✨Tip Number 3

Brush up on your communication skills, especially in explaining technical issues in simple terms. Since you'll be supporting users, being able to convey complex information clearly is crucial and will make a positive impression.

✨Tip Number 4

Research Third Space and their culture before your interview. Understanding their philosophy and values will not only help you tailor your responses but also show your genuine interest in becoming part of their team.

We think you need these skills to ace IT Support Engineer

First- and Second-Line IT Support
Troubleshooting Skills
Microsoft 365 Administration
Active Directory Management
Networking Knowledge
VoIP Systems (3CX)
POS System Support
CCTV and AV Systems Maintenance
Documentation Skills
Asset Management
Proactive Mindset
Excellent Communication Skills
Calm and Professional User Support
Willingness to Learn
Microsoft Certifications (MS-900, MD-102) - Bonus
Familiarity with ITIL - Bonus

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant IT support experience, especially in multi-site environments. Emphasise your troubleshooting skills with Windows OS, Microsoft 365, and any specific tools mentioned in the job description.

Craft a Compelling Cover Letter: In your cover letter, express your passion for IT support and how it aligns with Third Space's philosophy. Mention your proactive mindset and provide examples of how you've improved systems or resolved issues in previous roles.

Showcase Communication Skills: Since excellent communication is key for this role, consider including a brief example in your application that demonstrates your ability to explain technical issues in plain English, especially to non-technical users.

Highlight Continuous Learning: Mention any relevant certifications or training you have completed, such as Microsoft certifications or familiarity with ITIL. This shows your commitment to professional growth and aligns with Third Space's values of curiosity and improvement.

How to prepare for a job interview at Third Space

✨Showcase Your Technical Skills

Be prepared to discuss your hands-on experience with Windows OS, Microsoft 365, and other relevant technologies. Highlight specific examples of troubleshooting you've done in the past, especially in a multi-site environment.

✨Demonstrate Proactive Problem-Solving

Third Space values a proactive mindset. Share instances where you took the initiative to improve systems or prevent issues before they escalated. This will show that you're not just reactive but also forward-thinking.

✨Communicate Clearly and Effectively

Since you'll be explaining technical issues to non-technical users, practice articulating complex concepts in simple terms. Good communication skills are essential for this role, so be ready to demonstrate them during the interview.

✨Emphasise Team Collaboration

The IT team at Third Space works closely together, so highlight your experience in collaborative environments. Discuss how you've worked with others to resolve issues or implement projects, showcasing your ability to be a team player.

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