At a Glance
- Tasks: Create exceptional first and last impressions for our members every day.
- Company: Join Third Space, a luxury health club with a high-performing team.
- Benefits: Earn £30,784 annually plus complimentary membership worth over £5,000.
- Other info: Flexible shifts and plenty of opportunities for progression await you.
- Why this job: Grow your career in a supportive environment with world-class training.
- Qualifications: Passion for customer service and excellent communication skills required.
The predicted salary is between 30784 - 30784 £ per year.
Club Receptionist - The Whiteley
At Third Space, we believe the best health club in the world is created because we have the best people.
As a Member Concierge, you'll be at the heart of our member experience, creating exceptional first and last impressions every day.
You'll join a welcoming, high-performing team where standards are high, support is genuine, and every role matters.
We invest in our people through world-class training, development opportunities and clear pathways for progression, helping you build a long-term career within Third Space.
If you're passionate about people, take pride in delivering outstanding service and want to grow your career around some of the best in the industry, this is the space for you.
- What you'll get
- Annual salary of 30,784 in a full-time permanent position.
- Complimentary Third Space membership for you and one other person worth over 5,000 each year.
- Work in a great team within a luxury environment.
- Guaranteed 40 hours per week.
- Early Duty Management experience.
- Enrolment onto the Third Space Service Academy from day one.
- Lots of opportunities for progression and development.
What we're looking for
- Passion, enthusiasm and a commitment to delivering five-star customer service.
- The ability to remain calm under pressure as the first point of contact for our demanding members.
- Flexibility to work early and late shifts (05:00-23:00), including some weekends.
- Excellent interpersonal and communication skills with a strong level of written and spoken English.
- Self-motivated, enthusiastic and a team player.
- A growth mindset and a desire to learn, develop and progress your career.
- Our recruitment process
- Click Apply Now and complete the application form. A CV isn't mandatory, but feel free to attach one if you would like.
- Complete an interactive video assessment (we partner with a company called Willo).
- If successful, you'll be invited to an in-person interview, including a club tour and interview with the Member Concierge Manager and Club General Manager.
- Please let us know at any stage if you require any adjustments or support to make the recruitment process as comfortable as possible.
Club Receptionist - The Whiteley in Hampshire employer: Third Space
Third Space is an exceptional employer, offering a vibrant work culture that prioritises member experience and operational excellence in the heart of Chelsea, London. With a focus on employee growth, you will have the opportunity to lead a diverse team, coach future leaders, and contribute to a brand renowned for its luxury health clubs. Enjoy competitive benefits and the chance to thrive in one of London's most prestigious communities.
StudySmarter Expert Advice🤫
We think this is how you could land Club Receptionist - The Whiteley in Hampshire
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Third Space. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Third Space before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Club Receptionist - The Whiteley in Hampshire
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Third Space:Your cover letter is your chance to shine! Tell us why you want to work at Third Space specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Third Space!
How to prepare for a job interview at Third Space
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
