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- Tasks: Lead a dynamic team to enhance member experience and ensure operational excellence.
- Company: Join Third Space, a luxury health club brand in London.
- Benefits: Leadership role, complimentary membership, exclusive staff perks, and development programmes.
- Why this job: Shape a brand-new club experience and be part of a passionate community.
- Qualifications: Proven leadership in high-end fitness or hospitality; proactive and solutions-focused.
- Other info: Flexible hours required, including weekends and early/late shifts.
The predicted salary is between 36000 - 60000 £ per year.
Third Space is a collection of luxury health clubs in London; individual in style, bound by a common philosophy: to provide outstanding fitness spaces that members feel are their own. Our people are the creators that bring the space to life. We’re a team of motivators, inventors, and coaches; always striving to grow and evolve. It’s not just a job, it’s a lifestyle. We inspire our members to fulfil their lives and they rely on us…and we wouldn’t have it any other way. This is our space.
In 2024 we opened 4 brand new clubs, taking us to 13 in London. This year and beyond, our plan is to almost double our estate, as well as continue the ongoing refurbishments of our existing portfolio. Part of this expansion will be a new club in Queens Park, opening in Spring 2026. As we prepare to open, we’re looking for an Operations Manager to join the team and shape something truly special. Start date will be around March/April.
You’ll be part of a dynamic, driven community, united by a commitment to excellence and a passion for delivering an exceptional member experience. The Operations Manager will enhance our service, manage day-to-day operations in club and elevate standards through the effective onboarding and ongoing support & engagement of the team. You’ll be working alongside the club General Manager and Group Head of Operations to ensure operational excellence and that we have the right people, in the right place at the right time so that our members have an extraordinary experience and can achieve their fitness goals. Your mission is to ensure that you and your team are focused on providing a perfect member experience through a world class operation.
What You’ll Get…
- A leadership role in one of London’s most prestigious fitness brands.
- The opportunity to shape the member experience in a brand-new, state-of-the-art club.
- A collaborative, high-performance culture where your ideas and efforts are valued.
- Access to our leadership training and development programmes.
- Complimentary club membership and exclusive staff benefits.
What You’ll Do..
- Lead the team of concierge and housekeeping in the club, ensuring our clubs look their best every day.
- Identify areas to improve on cleanliness, member experience and ways of working.
- Manage two reports, Housekeeping Manager and Concierge Manager.
- Build excellent relationships with members, always listening and learning from them, solving any problems they might have and looking for opportunities to surprise and delight our members.
- Drive the clubs NPS and Google reviews by collecting, sharing and discussing feedback from our members.
What We’re Looking For…
- Proven leadership experience in a high-end fitness or hospitality environment.
- Managing a wide and varied workload and be just as comfortable engaging with people over the phone and via email as you are face-to-face.
- A proactive, solutions-focused approach – you don’t wait for problems to escalate.
- Leading a team. You’ll take pride in ensuring the club, its facilities and its equipment is kept to the highest standard.
- You will also need to be comfortable with working flexible hours - this will include weekend working, early starts and late finishes.
If you think we are the right place for you, and you can help us to continue our success, please apply.
Operations Manager in London employer: Third Space Queens Park
Contact Detail:
Third Space Queens Park Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees of Third Space on LinkedIn. Ask them about their experiences and any tips they might have for landing the Operations Manager role. Personal connections can give you insights that no job description can.
✨Tip Number 2
Prepare for the interview by diving deep into Third Space’s culture and values. Think about how your leadership style aligns with their commitment to excellence and member experience. Bring specific examples from your past roles that showcase your ability to enhance service and manage teams effectively.
✨Tip Number 3
Showcase your passion for fitness and hospitality during your conversations. Share your ideas on how to elevate member experiences and improve operations. This will demonstrate that you’re not just looking for a job, but that you genuinely want to contribute to Third Space’s mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to be part of something special at Third Space.
We think you need these skills to ace Operations Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the fitness industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating an exceptional member experience.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in high-end fitness or hospitality. We love seeing how your unique skills can contribute to our mission of operational excellence.
Be Solutions-Focused: In your application, share examples of how you've tackled challenges in previous roles. We appreciate a proactive approach, so don’t hesitate to showcase your problem-solving skills and how they can benefit our team.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity to join our dynamic community.
How to prepare for a job interview at Third Space Queens Park
✨Know the Brand Inside Out
Before your interview, dive deep into Third Space's philosophy and values. Understand what makes their health clubs unique and how they create exceptional member experiences. This knowledge will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll need to demonstrate your leadership experience. Prepare specific examples from your past roles where you've successfully led a team, improved operations, or enhanced customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Be Solutions-Focused
Third Space values a proactive approach, so be ready to discuss how you've tackled challenges in previous positions. Think of instances where you identified problems before they escalated and implemented effective solutions. This will highlight your ability to think on your feet and contribute positively to the club's operations.
✨Engage with the Interviewers
Interviews are a two-way street! Prepare thoughtful questions about the club's culture, future plans, and how they measure success. This not only shows your enthusiasm but also helps you gauge if Third Space is the right fit for you. Remember, they want to see how well you connect with people, just like you would with their members.