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- Tasks: Lead a dynamic team to enhance member experience in a luxury fitness club.
- Company: Join Third Space, a prestigious health club brand in London.
- Benefits: Enjoy complimentary membership, exclusive staff perks, and leadership training.
- Why this job: Shape a brand-new club and make a real impact on members' fitness journeys.
- Qualifications: Proven leadership in high-end fitness or hospitality environments.
- Other info: Flexible hours required; be part of an exciting expansion in Queens Park.
The predicted salary is between 36000 - 60000 £ per year.
Third Space is a collection of luxury health clubs in London; individual in style, bound by a common philosophy: to provide outstanding fitness spaces that members feel are their own. Our people are the creators that bring the space to life. We’re a team of motivators, inventors, and coaches; always striving to grow and evolve. It’s not just a job, it’s a lifestyle. We inspire our members to fulfil their lives and they rely on us…and we wouldn’t have it any other way. This is our space.
In 2024 we opened 4 brand new clubs, taking us to 13 in London. This year and beyond, our plan is to almost double our estate, as well as continue the ongoing refurbishments of our existing portfolio. Part of this expansion will be a new club in Queens Park, opening in Spring 2026. As we prepare to open, we’re looking for an Operations Manager to join the team and shape something truly special. Start date will be around March/April.
You’ll be part of a dynamic, driven community, united by a commitment to excellence and a passion for delivering an exceptional member experience. The Operations Manager will enhance our service, manage day-to-day operations in club and elevate standards through the effective onboarding and ongoing support & engagement of the team. You’ll be working alongside the club General Manager and Group Head of Operations to ensure operational excellence and that we have the right people, in the right place at the right time so that our members have an extraordinary experience and can achieve their fitness goals. Your mission is to ensure that you and your team are focused on providing a perfect member experience through a world class operation.
What You’ll Get…
- A leadership role in one of London’s most prestigious fitness brands.
- The opportunity to shape the member experience in a brand-new, state-of-the-art club.
- A collaborative, high-performance culture where your ideas and efforts are valued.
- Access to our leadership training and development programmes.
- Complimentary club membership and exclusive staff benefits.
What You’ll Do..
- Lead the team of concierge and housekeeping in the club, ensuring our clubs look their best every day.
- Identify areas to improve on cleanliness, member experience and ways of working.
- Manage two reports, Housekeeping Manager and Concierge Manager.
- Build excellent relationships with members, always listening and learning from them, solving any problems they might have and looking for opportunities to surprise and delight our members.
- Drive the clubs NPS and Google reviews by collecting, sharing and discussing feedback from our members.
What We’re Looking For…
- Proven leadership experience in a high-end fitness or hospitality environment.
- Managing a wide and varied workload and be just as comfortable engaging with people over the phone and via email as you are face-to-face.
- A proactive, solutions-focused approach – you don’t wait for problems to escalate.
- Leading a team. You’ll take pride in ensuring the club, its facilities and its equipment is kept to the highest standard.
- You will also need to be comfortable with working flexible hours - this will include weekend working, early starts and late finishes.
If you think we are the right place for you, and you can help us to continue our success, please apply.
Operations Manager (Queens Park) in London employer: Third Space Moorgate
Contact Detail:
Third Space Moorgate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager (Queens Park) in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the fitness and hospitality industry. Attend events, join online forums, or even hit up local clubs. The more people you know, the better your chances of landing that Operations Manager role.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, let your passion for fitness and member experience shine through. Be genuine, share your ideas, and demonstrate how you can contribute to creating that exceptional member experience at Third Space.
✨Tip Number 3
Prepare for interviews by researching Third Space and its culture. Understand their philosophy and think about how your leadership style aligns with their values. This will help you stand out as someone who truly gets what they’re all about.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and shaping something special at the new club in Queens Park.
We think you need these skills to ace Operations Manager (Queens Park) in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the fitness industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating an exceptional member experience.
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your leadership experience in high-end fitness or hospitality environments, and don’t forget to mention any specific achievements that demonstrate your ability to enhance service and operations.
Be Personable: We love a friendly approach! Use a conversational tone in your cover letter, and don’t hesitate to share a bit about yourself. Building relationships is key in our clubs, so showing your personality can really make you stand out.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to shape something special at our new club in Queens Park!
How to prepare for a job interview at Third Space Moorgate
✨Know the Company Inside Out
Before your interview, dive deep into Third Space's philosophy and values. Understand their commitment to providing an exceptional member experience and how they plan to expand. This knowledge will help you align your answers with their vision and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll need to demonstrate your leadership experience. Prepare specific examples from your past roles where you've successfully led a team, improved operations, or enhanced customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Emphasise Problem-Solving Abilities
Third Space is looking for someone proactive and solutions-focused. Think of challenges you've faced in previous roles and how you tackled them. Be ready to discuss how you can apply those problem-solving skills to enhance the member experience and operational excellence at the new club.
✨Engage with Questions
Prepare thoughtful questions to ask during the interview. This could be about the club's upcoming projects, team dynamics, or how they measure success in member satisfaction. Engaging with the interviewers shows your enthusiasm and helps you assess if this is the right fit for you.
