At a Glance
- Tasks: Deliver exceptional customer service and ensure member satisfaction in a luxury gym environment.
- Company: Third Space, a collection of luxury health clubs in London.
- Benefits: Complimentary gym membership, competitive salary, and guaranteed hours.
- Other info: Opportunities for career development and early management experience.
- Why this job: Join a dynamic team and shape an exceptional member experience in a luxury setting.
- Qualifications: Passion for customer service and strong communication skills required.
Third Space is a collection of luxury health clubs in London; individual in style, bound by a common philosophy: to provide outstanding fitness spaces that members feel are their own. Our people are the creators that bring the space to life. We’re a team of motivators, inventors, and coaches; always striving to grow and evolve. It’s not a job, it’s a lifestyle. We inspire our members to fulfil their lives and they rely on us…and we wouldn’t have it any other way. This is our space.
Just off the iconic King’s Road, Third Space Chelsea (opening early 2026) brings high‑spec luxury training to the heart of SW3. Designed over five floors, this is training and wellness, elevated.
As we prepare to open, we’re looking for a team of Member Concierge to join and shape something truly special. You’ll be part of a dynamic, driven community, united by a commitment to excellence and a passion for delivering an exceptional member experience.
This role will play an integral part in ensuring the highest level of member satisfaction and exceptional customer service.
This is a unique opportunity to become the best in what you do that will bring new opportunities to develop and progress within the company.
What You Will Get
- Complimentary membership of a luxury gym for you and one other person worth over £5000 each year
- Work in a great team in a luxury environment
- Annual salary of £30,784 in a full‑time permanent position
- Guaranteed hours per month
- Early duty management experience
- Complimentary membership for you and one other person (worth over £5000 each year)
What We Need
- Passion, enthusiasm, and five‑star customer service
- First point of contact to our demanding members; calm under pressure
- Ability to work early and late shifts (5:00-23:00)
- Great interpersonal and communication skills; good level of English (verbal and written)
- Self‑motivated; enthusiastic team player
Member Concierge in London employer: Third Space Chelsea
At Third Space Chelsea, we pride ourselves on being an exceptional employer, offering a supportive and friendly team environment where you can thrive as a Pre-Opening Housekeeper. With competitive pay, flexible hours, and complimentary membership benefits, we are committed to your growth and progression from day one, making this an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Member Concierge in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Third Space Chelsea. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Third Space Chelsea
Don't be shy about reaching out to Third Space Chelsea directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Member Concierge in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Third Space Chelsea and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Third Space Chelsea
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
