At a Glance
- Tasks: Lead a flagship health club, ensuring exceptional member experiences and operational excellence.
- Company: Third Space, London's luxury health club group with ambitious growth plans.
- Benefits: Competitive salary, private medical insurance, complimentary membership, and career progression opportunities.
- Other info: Join a dynamic team committed to delivering extraordinary member experiences.
- Why this job: Shape the future of a respected brand while leading a diverse team to success.
- Qualifications: Proven leadership experience in customer-focused environments and strong commercial expertise.
The predicted salary is between 38250 - 46750 £ per year.
Third Space is London’s Luxury Health Clubs. We're creating environments that inspire people to be their personal best. We're looking for an exceptional General Manager to lead our Chelsea club; a flagship location at the heart of one of London's most discerning communities. This is an opportunity to take ownership of a significant business, lead a large and diverse team, and shape the experience of thousands of members every day. For the right leader, this role offers far more than operational responsibility. It is a chance to influence one of the UK's most respected premium brands and play an active role in the continued growth of a business with ambitious expansion plans.
The Opportunity
As General Manager, you will be the ultimate owner of the member experience, commercial performance, team culture and operational excellence at Chelsea. You'll lead from the front, building high-performing teams, developing future leaders and creating an environment where exceptional service is simply the standard. You'll be trusted to make big decisions, challenge thinking, drive innovation and continuously raise the bar, both within your club and across the wider business. Working closely with senior leaders across Third Space, you'll contribute to business-wide initiatives and play an important role in shaping the future of the brand.
What You'll Be Responsible For
- Creating exceptional member experiences: You'll ensure every aspect of the club reflects the quality, personalisation and attention to detail that defines Third Space.
- Leading a high-performing culture: You'll inspire, coach and develop a large multi-disciplinary team, building leadership capability and creating an environment where people thrive and perform at their best.
- Owning commercial success: You'll take full accountability for P&L performance, using insight, data and sound judgement to drive sustainable growth and profitability.
- Delivering operational excellence: You'll ensure the club consistently operates to the highest standards of safety, compliance, presentation and service delivery.
- Shaping the future: As part of our wider leadership community, you'll contribute to strategic projects, business improvements and initiatives that help move Third Space forward.
About You
You're already a proven senior operator who has successfully led large teams and complex customer-focused businesses. You combine commercial rigour with emotional intelligence and understand that long-term success is achieved through people, culture and exceptional customer experiences. You'll likely bring:
- Significant General Management leadership experience within hospitality, leisure, retail, luxury service, membership, wellness or customer-led environments;
- Strong commercial and financial expertise with proven P&L accountability;
- A track record of building high-performing teams and developing future leaders;
- The ability to balance strategic thinking with hands-on leadership;
- Confidence influencing stakeholders at every level of a business;
- High standards, strong judgement and a relentless focus on quality;
- The presence, energy and credibility to represent a premium brand internally and externally.
Most importantly, you'll be passionate about creating environments where both people and businesses perform at their best.
Why Third Space?
Third Space is London's luxury health club group. Today, we operate a growing collection of iconic clubs. With multiple new locations opening and significant future growth planned, we're entering one of the most exciting chapters in our history. We are ambitious, performance-driven and deeply committed to delivering extraordinary member experiences. Our leaders are trusted to think differently, challenge convention and create better outcomes for both members and colleagues.
In return, you'll receive:
- Competitive salary and annual bonus opportunity
- Private Medical Insurance
- Comprehensive wellbeing support
- Complimentary Third Space membership
- Buddy membership for family or friends
- Ongoing professional development and career progression opportunities
- The chance to help shape the future of one of London's most respected premium brands
This is a career-defining opportunity. If you're an ambitious senior leader looking for a role with genuine scale, influence and impact, we'd love to hear from you. Join Third Space and help us define the future of exceptional.
General Manager in London employer: Third Space Chelsea
At Third Space Chelsea, we pride ourselves on being an exceptional employer, offering a supportive and friendly team environment where you can thrive as a Pre-Opening Housekeeper. With competitive pay, flexible hours, and complimentary membership benefits, we are committed to your growth and progression from day one, making this an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Third Space Chelsea. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Third Space Chelsea
Don't be shy about reaching out to Third Space Chelsea directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Third Space Chelsea and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Third Space Chelsea
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
