At a Glance
- Tasks: Manage supporter care and database for an animal welfare charity, ensuring data accuracy and compliance.
- Company: Join a passionate animal welfare charity based in Surrey with a supportive culture.
- Benefits: Competitive salary, hybrid working options, and opportunities for professional growth.
- Other info: Dynamic role with a focus on both data and people, perfect for animal lovers.
- Why this job: Make a real difference in animal welfare while engaging with supporters and managing vital data.
- Qualifications: Experience with fundraising CRMs, strong data management skills, and excellent communication abilities.
The predicted salary is between 38000 - 40000 £ per year.
We are looking for an experienced Supporter Care and Database Manager for a wonderful animal welfare charity based in Surrey.
Location: Surrey Hours/Hybrid options: Full-time (part-time considered), hybrid working available with 3 days in the office.
Salary: £38,000-£40,000 Key responsibilities: This role is perfect for an experienced supporter care or database manager who will take ownership of the fundraising CRM, making sure that it is accurate, compliant and setup to grow income.
You will keep supporter records reliable, process Gift Aid, manage consent and build integrations and reporting to support colleagues.
You will help to ensure every supporter feels valued, developing stewardship processes and supporter journeys while acting as a point of contact for supporter enquiries, supporting the admin team and branch network to deliver a consistently positive experience.
As the senior specialist in data and supporter engagement, you will advise and influence colleagues across the organisation, using insight and segmentation to shape how the charity communicate with supporters.
This is a varied role for someone who is equally comfortable with data and people and motivated by animal welfare.
Essential skills and experience: Experience of administering a fundraising CRM or large supporter database (such as Raiser's Edge, Access CRM or Beacon), including imports, exports, user access and process documentation.
Proven ability to maintain high data quality through deduplication, cleansing, validation, suppression and regular audits.
Experience of processing donations, Direct Debits and Gift Aid, and reconciling income with Finance.
Confident using data to segment, extract and report on supporter groups, with strong Excel skills and the ability to turn data into insight for non-specialist colleagues.
Strong working knowledge of UK GDPR, PECR and the Code of Fundraising Practice, with experience of managing consent, communication preferences, subject access requests and data retention.
Experience of delivering excellent supporter care by phone, email, post and social media, including handling complaints and negative feedback with empathy and discretion.
Clear written and verbal communication, including the ability to train and support others in following data and stewardship processes.
IMPORTANT NOTE Applications are being reviewed on a rolling basis so please apply ASAP to avoid disappointment.
Our aim is to respond to all successful applications within 5 days, but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages
Supporter Care and Data Manager employer: Third Solutions
HCPT is an exceptional employer, dedicated to creating a supportive and inclusive work environment for its employees. With a strong focus on employee growth and development, the charity offers opportunities to engage in meaningful work that directly impacts the lives of children and adults with disabilities. Located in Rugby, the hybrid role allows for flexibility while being part of a compassionate community committed to delivering high-quality financial operations.
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Care and Data Manager
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Third Solutions.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Third Solutions.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Third Solutions.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Third Solutions. Apply directly through us to stand out!
We think you need these skills to ace Supporter Care and Data Manager
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Third Solutions. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Supporter Care and Data Manager, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Third Solutions
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Third Solutions. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
