Supporter Engagement Manager in London

We are looking for a Supporter Engagement Manager to drive growth in the Individual Giving programme through a mix of acquisition and retention campaigns. This is a hybrid role with 3 days a week in the North London office. The team can consider 4 or 5 days a week.

The Charity: A warm and collaborative hospice, with offices in an incredible new purpose-built building in a beautiful nature reserve. The team are on site with patients and the community they support and it is a warm, collaborative space. The team of 40 raise £4.7m.

The Role: With support from the Head of Supporter Engagement and the Supporter Engagement Officer, you would develop and deliver the annual Individual Giving programme including acquisition and retention activities. Manage the Door-to-Door Supporter recruitment campaign and the external F2F agency relationship. Take responsibility for growing the Lotteries programme through a rolling programme of promotions to existing and potential Supporters. Lead on digital campaigns to recruit and retain new supporters. With support, produce annual Individual Giving budgets and monitor performance against agreed targets on a rolling basis. Line manage the Supporter Engagement Officer, who oversees primarily challenge events activities.

The Candidate: Demonstrable experience of successfully managing Individual Giving and Supporter stewardship programmes and budgets. Demonstrable experience of developing and delivering digital campaigns. Experience of developing supporter segmentation strategies and working with a CRM.

The hospice offers fantastic benefits including:

• 12 weeks full pay, followed by 14 weeks half pay.
• Paternity leave 3 weeks full pay (statutory qualifying & length of service applies).
• Paid leave for miscarriage 5 days for the individual or 2 days for a partner.
• Salary sacrifice scheme offering the opportunity to purchase a bike and accessories.
• Employees with caring responsibilities entitled to 2 days paid carers leave, to support a dependant.
• Free local parking, and discounted lunches.
• Each employee receives suitable training and development opportunities.
• Life Assurance (Death in Service).
• Blue Light card offering discounts at various popular brands and stores.
• Up to 6% matched pension.

IMPORTANT NOTE: Our aim is to respond to all successful applications within 5 days. If you haven't been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future. We apologise that we cannot contact everybody in person but thank you in advance for your interest. Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.