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- Tasks: Be the friendly face of Haven House, helping supporters and managing their queries.
- Company: Join a compassionate charity known for its supportive team culture.
- Benefits: Enjoy hybrid working, 27 days' leave, and a pension scheme with company match.
- Other info: Great opportunity for career growth in a dynamic charity setting.
- Why this job: Make a real difference in people's lives while developing your skills in a rewarding environment.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are working exclusively with the wonderful Haven House Children's Hospice, they are looking for an organised and motivated Supporter Care Assistant to join their Public Fundraising Team. This position plays a vital role in delivering a high-quality, compassionate supporter experience. This is a hybrid role with 3 days per week in Woodgreen Green, Greater London.
The Charity: You would be joining an incredible organisation known for its hardworking and collaborative team culture, offering fantastic benefits including:
- Hybrid office/home based arrangement
- 27 days' annual leave
- Pension scheme (company matches contribution up to 7%)
- Free onsite parking
- Employee Assistance Programme
- Eye care voucher scheme
- Cycle to work scheme
The Role:
- Act as the first point of contact for supporters, responding to queries and directing them appropriately.
- Respond to supporter enquiries via email, phone, and post in a warm and professional manner.
- Utilise Raiser’s Edge database to record and track supporter interactions.
- Prepare and send supporter communications, including thank-you letters, fundraising packs, and event information.
- Support the delivery of regular stewardship communications and appeals.
- Provide administrative support to fundraisers across community, events, and individual giving.
- Monitor fundraising inbox and ensure supporters' queries are responded to in a timely manner.
The Candidate:
- Experience in an administrative, customer service, or supporter care role.
- Excellent written and verbal communication skills.
- Strong attention to detail and high levels of accuracy.
- Experience of working independently and managing your own workload.
- Good organisational skills and ability to manage multiple tasks.
- Proficient IT and Microsoft Office skills.
- Experience of using Raiser’s Edge database or a CRM is desirable.
IMPORTANT NOTE: Our aim is to respond to all successful applications within 5 days. If you haven’t been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future. We apologise that we cannot contact everybody in person but thank you in advance for your interest. Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations.
Supporter Care Assistant in London employer: Third Solutions
Contact Detail:
Third Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supporter Care Assistant in London
✨Tip Number 1
Get to know the organisation! Research Haven House Children's Hospice and understand their mission and values. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for supporters, being warm and professional is key. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed multiple tasks in previous roles. This will demonstrate your ability to handle the diverse responsibilities of the Supporter Care Assistant position.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our platform. It’s the best way to ensure your details are seen by the right people and to stay updated on your application status.
We think you need these skills to ace Supporter Care Assistant in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see why you’re excited about joining Haven House and how you can contribute to their mission.
Tailor Your CV: Make sure your CV is tailored to the Supporter Care Assistant role. Highlight relevant experience in customer service or administration, and don’t forget to mention any skills with databases like Raiser’s Edge!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we love attention to detail, so check for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity with Haven House!
How to prepare for a job interview at Third Solutions
✨Know the Organisation
Before your interview, take some time to research Haven House Children's Hospice. Understand their mission, values, and the impact they have on the community. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Supporter Care Assistant, excellent communication is key. Prepare examples of how you've successfully handled supporter queries or provided exceptional customer service in the past. Be ready to demonstrate your warm and professional manner during the interview.
✨Highlight Your Organisational Skills
This role requires strong organisational abilities. Think of specific instances where you've managed multiple tasks or projects simultaneously. Share how you prioritised your workload and ensured timely responses to queries, as this will resonate well with the interviewers.
✨Familiarise Yourself with Raiser’s Edge
If you have experience with Raiser’s Edge or similar CRM systems, be prepared to discuss it. If not, do a bit of research to understand its functionalities. Showing that you're proactive about learning can set you apart from other candidates.