Supporter CRM & Data Manager in Essex

We are excited to be supporting St. Lukes Hospice (Basildon & District), to find a part time Supporter CRM & Data Manager. This is a hybrid role based at the peaceful countryside Thurrock Hospice site in Essex, with 22.5 hours (3 days) per week, working pattern can be discussed.

The Charity: A passionate and collaborative hospice, dedicated to working in partnership with the community and committed to providing high quality, safe and supportive specialist palliative care services. You would be joining an inclusive and supportive team with access to employee benefits that include:

• 30 days holiday plus bank holidays.
• Various discount cards and subsidised meals to help give you access to healthy food options.
• A pension scheme with Scottish Widows.
• Organised social events every quarter and special events.
• Free parking.

The Role: Development, management and review of processes and procedures for all fundraising income and data across on and offline platforms. Management and development of the Hospices supporter CRM (Donorflex), leading the relationship with the CRM provider and other data management suppliers. Development and implementation of appropriate CRM training and reference materials for the Hospices CRM users. Management of the fundraising and marketing data selection function. Management of the teams reporting and insight function, ensuring provision of necessary reports, insights and learning to support future income. Work with key colleagues across the organisation to support the wider Hospices Data Strategy and development of our data architecture. Line management, development and provision of professional support and guidance to our Supporter Data Officers and volunteers.

The Candidate: Experience of CRM database management with excellent knowledge of CRM databases. Experience of managing income and data processes and reconciliation. Experience of working with data for marketing purposes, including compliant handling of communication preferences and building marketing data selections. Experience of undertaking data analysis and presenting in appropriate formats to inform business decisions. Demonstrable knowledge and understanding of data protection legislation and industry-specific regulation and experience of ensuring compliance within processes and working practices.

IMPORTANT NOTE: Please note applications are being reviewed at the end of May. If you haven't been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future. We apologise that we cannot contact everybody in person but thank you in advance for your interest. Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.