At a Glance
- Tasks: Manage and develop CRM processes for fundraising data, ensuring compliance and insightful reporting.
- Company: Join St. Luke's Hospice, a passionate charity dedicated to quality palliative care.
- Benefits: Enjoy 30 days holiday, subsidised meals, free parking, and a supportive team environment.
- Other info: Flexible working hours and opportunities for professional growth in a collaborative setting.
- Why this job: Make a real difference in the community while developing your skills in a hybrid role.
- Qualifications: Experience with CRM databases and data analysis, plus a passion for supporting charitable causes.
We are excited to be supporting St. Lukes Hospice (Basildon & District) to find a part-time Supporter CRM & Data Manager. This is a hybrid role based at the peaceful countryside Thurrock Hospice site in Essex, with 22.5 hours (3 days) per week; the working pattern can be discussed. (£18,393.39 depending on experience)
The Charity
A passionate and collaborative hospice, dedicated to working in partnership with the community and committed to providing high quality, safe and supportive specialist palliative care services. You would be joining an inclusive and supportive team with access to employee benefits that include:
- 30 days holiday plus bank holidays.
- Various discount cards and subsidised meals to help give you access to healthy food options.
- A pension scheme with Scottish Widows.
- Organised social events every quarter and special events.
- Free parking.
The Role
- Development, management and review of processes and procedures for all fundraising income and data across on and offline platforms.
- Management and development of the Hospices supporter CRM (Donorflex), leading the relationship with the CRM provider and other data management suppliers.
- Development and implementation of appropriate CRM training and reference materials for the Hospices CRM users.
- Management of the fundraising and marketing data selection function.
- Management of the teams reporting and insight function, ensuring provision of necessary reports, insights and learning to support future income.
- Work with key colleagues across the organisation to support the wider Hospices Data Strategy and development of our data architecture.
- Line management, development and provision of professional support and guidance to our Supporter Data Officers and volunteers.
The Candidate
- Experience of CRM database management with excellent knowledge of CRM databases.
- Experience of managing income and data processes and reconciliation.
- Experience of working with data for marketing purposes, including compliant handling of communication preferences and building marketing data selections.
- Experience of undertaking data analysis and presenting in appropriate formats to inform business decisions.
- Demonstrable knowledge and understanding of data protection legislation and industry-specific regulation and experience of ensuring compliance within processes and working practices.
IMPORTANT NOTE: Please note applications are being reviewed at the end of May. If you haven't been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future. We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.
Supporter CRM & Data Manager in Chelmsford employer: Third Solutions
St. Lukes Hospice is an exceptional employer, offering a supportive and inclusive work environment where employees can thrive while making a meaningful impact in the community. With generous benefits such as 30 days of holiday, subsidised meals, and a pension scheme, alongside opportunities for professional development and a strong team culture, this role at the tranquil Thurrock Hospice site in Essex promises both personal and career growth.
StudySmarter Expert Advice🤫
We think this is how you could land Supporter CRM & Data Manager in Chelmsford
✨Tip Number 1
Network like a pro! Reach out to your connections in the charity sector or those who work with CRM systems. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching St. Luke's Hospice and their mission. Show us that you’re not just another candidate; demonstrate your passion for palliative care and how your skills can make a difference.
✨Tip Number 3
Practice your data storytelling! Be ready to discuss how you've used data analysis to drive decisions in past roles. We want to see how you can turn numbers into actionable insights for fundraising.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Supporter CRM & Data Manager in Chelmsford
Some tips for your application 🫡
Know the Role:Before you start writing, make sure you really understand what the Supporter CRM & Data Manager role is all about. Check out the job description and highlight the key skills and experiences they’re looking for. This will help you tailor your application to show that you’re the perfect fit!
Show Your Experience:When you’re writing your application, don’t just list your previous jobs. Instead, share specific examples of how your experience aligns with the requirements. Talk about your CRM database management skills and any relevant projects you've worked on. We want to see how you can bring value to our team!
Be Yourself:While it’s important to be professional, don’t be afraid to let your personality shine through in your application. We love a bit of character! Share your passion for data management and how you connect with the mission of St. Luke's Hospice. Authenticity goes a long way!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our amazing team. So, what are you waiting for? Get that application in!
How to prepare for a job interview at Third Solutions
✨Know Your CRM Inside Out
Make sure you’re familiar with Donorflex and any other CRM systems mentioned in the job description. Brush up on your knowledge of how these systems work, as well as any relevant data management processes. Being able to discuss specific features or functionalities will show that you're not just a candidate, but someone who can hit the ground running.
✨Showcase Your Data Skills
Prepare examples of how you've successfully managed data in previous roles. Be ready to discuss your experience with data analysis and how it has informed business decisions. This is your chance to demonstrate your analytical skills and how they can benefit the hospice's fundraising efforts.
✨Understand Compliance and Regulations
Familiarise yourself with data protection legislation and industry-specific regulations. Be prepared to discuss how you’ve ensured compliance in past roles. This will highlight your attention to detail and commitment to ethical data management, which is crucial for this position.
✨Emphasise Team Collaboration
Since this role involves working closely with various teams, think of examples where you’ve successfully collaborated with others. Highlight your soft skills, such as communication and leadership, especially in managing and supporting team members. This will show that you’re not just a data whiz, but also a great team player.
