Receptionist & Operations Assistant

Is a career at TSP for you? At TSP, our mission is simple: we keep buildings fuller for longer by delivering exceptional service, hospitality and value to both tenants and landlords. Every member of our team is a community builder, problem solver and brand ambassador, whether you're at a front desk, on a rooftop, or behind the scenes. We believe in hospitality with purpose, presence with pride, and sweating the small stuff to make a big difference. You’ll be joining a team that listens deeply, acts with empathy, and always finds a way to improve the experience, for tenants, for clients, and for each other. If you’re looking for more than just a job, if you want to be trusted, valued, and invested in, you’ll fit right in. With mentoring, structured training, and plenty of opportunity to grow, TSP is a platform for personal and professional development.

Your role

As a Front of House team member, you’re the face of TSP at one of our buildings in West London, delivering a consistent, high standard front‑of‑house experience wherever you're needed. From warm welcomes to efficient problem solving, you play a vital role in upholding TSP’s reputation for hospitality and professionalism. You’ll work closely with the Property Management Team to deliver exceptional service to tenants.

Skills & experience

• Greet visitors politely, announce their arrival, and provide visitor passes.
• Coordinate with contractors and ensure proper registration.
• Manage phone calls, emails, and maintain appointment calendar.
• Maintain a clean and tidy reception and communal areas.
• Order office supplies and stationery.
• Keep tenants updated on property matters and attend tenant meetings.
• Assist with emergency evacuations and attend community management events.
• Perform other duties assigned by the Building Manager.

What we’re looking for

• GCSE or equivalent qualification.
• Previous reception / customer service experience.
• Previous experience in developing tenant relationships is a plus.
• Excellent people skills and positive attitude.
• Well‑presented and self‑motivated.
• Working knowledge of Microsoft Office software.
• Strong communication and organisational skills.

Perks

• Varied and dynamic work environment.
• Supportive management, mentoring and training.
• 25 days annual leave + public holidays.
• £75 birthday bonus.
• Private healthcare.
• Performance‑based bonus.
• Contributory pension.

Your key responsibilities (Resolve)

At TSP, every action is an opportunity to build trust, solve problems, and strengthen the community. You’ll be trained in our RESOLVE framework and apply it daily across all responsibilities.

• Receive with empathy: Warmly greet tenants, clients and visitors across multiple sites; Provide a calm, friendly, and efficient first impression; Be fully present and professional at all times, even under pressure.
• Engage the root cause: Handle calls, emails, queries and issues with clarity and care; Ask the right questions to understand what’s really needed; Communicate with building teams to ensure seamless service continuity.
• Solutions that stick: Take initiative to resolve front‑of‑house issues quickly; Suggest improvements where appropriate and flag repeat problems; Work with the wider TSP team to ensure issues are permanently fixed.
• Own the outcome: Follow up on tasks to ensure completion; Keep stakeholders informed of progress and next steps; Take responsibility for delivering service excellence, every time.
• Log & learn: Keep accurate records of visits, calls and issues handled; Provide handovers and notes to ensure continuity at every site; Share feedback with teams to drive service improvements.
• Validate with the stakeholder: Check that tenant and visitor needs have been fully met; Proactively ask for feedback and action it where relevant; Be a visible and consistent point of reassurance.
• Encourage feedback & improvement: Use every interaction as a learning opportunity; Contribute ideas to improve the front‑of‑house experience; Champion our values wherever you go.

Sustainability

Support our environmental goals by minimising waste and energy use wherever possible. All team members are expected to contribute to TSP’s Environmental Policy.

Training needs & targets

• Complete all mandatory TSP training.
• Attend regular TSP Town Halls and workshops.
• Demonstrate continuous learning through relevant CPD.

The TSP way – values & behaviours

• EASE – Make processes simple, intuitive and friction‑free.
• GENEROSITY – Go beyond expectations to help and delight.
• HOSPITALITY – Make people feel welcome, remembered and respected.
• PRESENCE – Be alert, proactive and engaged at all times.
• PURPOSE – Understand how your actions support our mission.
• SWEATING THE SMALL STUFF – Care about every detail, because it all matters.

Expected behaviours

• Represent the TSP brand with pride.
• Be professional, well‑presented and consistent.
• Communicate with clarity, kindness and accountability.
• Take ownership, solve problems and follow through.
• Share knowledge and support your team.
• Look for opportunities to improve the experience.

Living the TSP way

• Start every day with intention.
• Recognise and celebrate your teammates.
• Share learnings and feedback openly.
• See every challenge as a chance to build trust.

Thank you for applying. We can't wait to meet you!