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- Tasks: Manage day-to-day operations, staff recruitment, and service delivery for a care service.
- Company: Join Crossroads Annandale & Eskdale, a dedicated organisation supporting individuals and families in need.
- Benefits: Enjoy a competitive salary, professional development opportunities, and a supportive work environment.
- Why this job: Make a real difference in people's lives while developing your leadership skills in a caring community.
- Qualifications: 2 years' experience in social care or nursing; relevant qualifications preferred.
- Other info: Flexible working options available; contact us for an application pack!
The predicted salary is between 24000 - 36000 £ per year.
Permanent / Temporary: Permanent
Location: Annan
Salary: £30,000 plus Dependent on Experience
Overall, Purpose of Post
- To be responsible for the day-to-day management of the service, including service delivery, recruitment, training and management of staff and volunteers, and the operation of administration and finance systems.
- To manage the service in accordance with the objectives of the organisation, the planned strategy and policies set by the board and senior managers of Crossroads Annandale & Eskdale, service specifications (if applicable), all legal requirements and the national Codes of Practice for Social Care Workers and Employers.
- The Service Manager is the Registered Manager with the Care Inspectorate.
- The Service Manager will report directly to the Chairperson of Crossroads Annandale & Eskdale.
Principal Duties and Responsibilities
Care Management
- To assess families/individuals’ eligibility for care within the service’s contractual and other terms of reference and criteria, and in accordance with the principles of Person-Centered Care Planning and Health and Safety considerations.
- To determine the care, support or assistance to be provided and agree individual personal plans.
- To maintain effective contact with the families/individuals, undertake reviews on the effectiveness of the service and implement monitoring systems to ensure the service delivered is constantly evaluated and provided to the highest possible standard.
- To ensure that all carers and service users are treated with respect and sensitivity, recognising the need for confidentiality at all times.
- To participate when appropriate in multi-agency planning and review meetings with the consent of the individual and family concerned.
- To be responsible for maintaining an out-of-hour response and support system, ensuring that there is adequate management support at all times and that the service is responsive to the needs of service users and referring agencies.
- Respond to all concerns or complaints whether informal or formal. Liaise with Management Board, Agencies, Authority and Regulators.
- Facilitate Inspections for the Care Inspectorate.
Management of Staff and Resources
- To be responsible for managing all staff employed in administering and delivering the service. This includes taking a leading role in the recruitment, selection and training of staff, dealing with disciplinary issues, arranging staff meetings, allocating work to staff (including managing rotas), supervision and appraisal, all to the level commensurate with the post.
- To monitor day-to-day demands made on the service and manage the service in accordance with budgetary constraints.
- To ensure that appropriate administration systems are in place and maintained for the delivery of service in accordance with the requirements of and standards set by the national office, including service user and staff records, budgetary monitoring, invoicing and payroll, administrative, all within requirements of Data Protection legislation.
- To check and approve time sheets and expenses claims submitted by Care Attendants and other staff and ensure they are processed for payroll.
- To ensure systems are in place for maintaining accurate statistical (including computerised) records, compiling regular statistical and progress reports on service activities for the national office and funding bodies.
Other
- To attend internal and external meetings and prepare and present reports as required.
- To undertake training as determined by individual training and development needs, supervision and appraisal sessions and national regulatory requirements.
- To be responsible for health and safety and as such ensure that effective systems are in place to protect the health and safety of service users, staff and public, including undertaking risk assessments, with review dates.
- To develop the service’s public profile and influence and foster good relations with statutory and voluntary bodies and to publicise the service.
- To work with the Management Board in identifying the needs of carers in the area and developing new initiatives to meet these needs and to assist with making funding applications to, and negotiating funding with, statutory bodies and other funders.
- To assist in preparation of operational plans on an annual basis, setting out how the strategy for the service will be achieved and to prepare an annual report or review.
Qualifications and Experience
The postholder will have at least 2 years’ experience in social care or nursing, with a sound understanding of care principles and management. Preferably with a nursing, social care or other relevant professional qualification or SVQ level 4 in Health and Social Care. In addition, experience or qualifications in administration and management would be an advantage.
If you are interested, you will be required to complete an application form. You can email office@crossroads-annan.co.uk for an application pack, and if you wish further information, please contact Liam Kieran – Chairperson, Crossroads Annandale & Eskdale on 07483 398 657 for a discussion regarding the Role.
Respite Service Manager employer: Third Sector D&G
Contact Detail:
Third Sector D&G Recruiting Team
office@crossroads-annan.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Respite Service Manager
✨Tip Number 1
Familiarise yourself with the principles of Person-Centered Care Planning. Understanding this approach will not only help you in interviews but also demonstrate your commitment to high-quality care, which is crucial for the Respite Service Manager role.
✨Tip Number 2
Network with professionals in the social care sector, especially those who have experience with Crossroads Annandale & Eskdale. Engaging with current or former employees can provide valuable insights into the organisation's culture and expectations.
✨Tip Number 3
Prepare to discuss your management style and how you handle staff recruitment and training. Be ready to share specific examples from your past experiences that highlight your leadership skills and ability to manage a team effectively.
✨Tip Number 4
Research the legal requirements and national Codes of Practice for Social Care Workers and Employers. Being knowledgeable about these regulations will show your dedication to compliance and quality service delivery, which is essential for the role.
We think you need these skills to ace Respite Service Manager
Some tips for your application 🫡
Understand the Role: Before you start writing your application, make sure you fully understand the responsibilities and requirements of the Respite Service Manager position. Familiarise yourself with the key duties outlined in the job description, such as care management, staff management, and compliance with legal requirements.
Tailor Your CV: Customise your CV to highlight relevant experience in social care or nursing, particularly focusing on your management skills and any qualifications you hold. Emphasise your understanding of care principles and any experience with administration and finance systems, as these are crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that not only introduces yourself but also explains why you are a great fit for the Respite Service Manager position. Use specific examples from your past experiences to demonstrate your ability to manage staff, deliver high-quality care, and handle administrative tasks effectively.
Proofread Your Application: Before submitting your application, take the time to proofread all documents. Check for spelling and grammatical errors, and ensure that your application is clear and professional. A well-presented application reflects your attention to detail and commitment to quality.
How to prepare for a job interview at Third Sector D&G
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of the responsibilities and expectations of the Respite Service Manager position. Familiarise yourself with the principles of Person-Centered Care Planning and the legal requirements in social care, as these will likely come up during your discussion.
✨Showcase Your Management Experience
Highlight your previous experience in managing staff and resources effectively. Be prepared to discuss specific examples of how you've handled recruitment, training, and performance management in your past roles, as this is crucial for the position.
✨Demonstrate Your Communication Skills
As a Service Manager, you'll need to liaise with various stakeholders, including families, staff, and regulatory bodies. Practice articulating your thoughts clearly and confidently, and be ready to provide examples of how you've successfully managed communication in challenging situations.
✨Prepare Questions for the Interviewers
Interviews are a two-way street, so prepare insightful questions about the organisation's goals, challenges, and culture. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
