Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help people understand their rights and access services in a supportive environment.
- Company: Join Dumfries and Galloway Citizens Advice Service, a leader in social responsibility and community support.
- Benefits: Enjoy part-time hours, training opportunities, and the chance to make a real difference.
- Why this job: Be part of a team that empowers individuals and influences social policies positively.
- Qualifications: Strong communication skills are essential; knowledge of welfare benefits is a plus.
- Other info: Positions are funded until March 2027; driving licence required for outreach work.
The predicted salary is between 28800 - 48000 £ per year.
Organisation: Dumfries and Galloway Citizens Advice Service
Would you like to be part of our dedicated team who are driving our vision to be a leading socially responsible organisation providing holistic, high quality and accessible advice and representation for all citizens of Dumfries and Galloway? In joining us you will be part of the team that make a real and empowering difference to people’s lives through an independent, responsive, trusted, innovative and flexible approach.
Our aims are to ensure that individuals do not suffer through a lack of knowledge of their rights and responsibilities or of the services available to them, or though an inability to express their needs effectively. We aim equally to exercise a responsible influence on the development of social policies and services, both locally and nationally.
We have 2 vacancies for part-time positions for General Advisers. The General Adviser will play a key role in the delivery of a multi-channel general advice service at various outreach locations and in the Bureau.
The successful applicant will have excellent oral and written communication skills. A sound knowledge of welfare benefits will be an advantage; however, training can be provided to the right person via our inhouse training package. Experience of, and/or qualifications at, SCQF level 6 is desirable. A driving licence and access to a vehicle is essential.
TRUST, RESPECT, and INCLUSION
Base: Dumfries covering Nithsdale area
Duration: Funded until 31st March 2027
Successful candidates will be subject to vetting through Disclosure Scotland.
Generalist adviser (Dumfries) employer: Third Sector D&G
Contact Detail:
Third Sector D&G Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Generalist adviser (Dumfries)
✨Tip Number 1
Familiarise yourself with the local issues and challenges faced by citizens in Dumfries and Galloway. Understanding the community's needs will help you demonstrate your commitment to making a difference during any interviews.
✨Tip Number 2
Network with current or former employees of Dumfries and Galloway Citizens Advice Service. They can provide valuable insights into the organisation's culture and expectations, which can help you tailor your approach.
✨Tip Number 3
Brush up on your knowledge of welfare benefits and related policies. Even if you don't have extensive experience, showing a willingness to learn and engage with these topics can set you apart from other candidates.
✨Tip Number 4
Prepare for potential scenario-based questions in the interview. Think about how you would handle various situations that clients might face, as this will showcase your problem-solving skills and empathy.
We think you need these skills to ace Generalist adviser (Dumfries)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the General Adviser position. Highlight how your skills and experiences align with their mission of providing accessible advice.
Tailor Your CV: Customise your CV to reflect relevant experience, particularly in communication and welfare benefits. Emphasise any previous roles where you provided advice or support, showcasing your ability to empower others.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also demonstrates your passion for social responsibility and community service. Mention specific examples of how you've made a difference in people's lives.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Ensure there are no spelling or grammatical errors, as clear communication is crucial for this role. Consider asking a friend to review it as well.
How to prepare for a job interview at Third Sector D&G
✨Understand the Organisation's Vision
Familiarise yourself with Dumfries and Galloway Citizens Advice Service's mission and values. Be prepared to discuss how your personal values align with their commitment to providing high-quality, accessible advice and representation.
✨Showcase Your Communication Skills
Since excellent oral and written communication skills are crucial for this role, practice articulating your thoughts clearly. Consider preparing examples of past experiences where you effectively communicated complex information to others.
✨Demonstrate Knowledge of Welfare Benefits
While training will be provided, having a basic understanding of welfare benefits can set you apart. Brush up on key concepts and recent changes in welfare policies to show your initiative and readiness to learn.
✨Highlight Your Flexibility and Adaptability
The role involves working in various outreach locations, so emphasise your ability to adapt to different environments and situations. Share examples of how you've successfully navigated change or worked in diverse settings in the past.
