At a Glance
- Tasks: Support the Property Service Team and ensure compliance with regulations while engaging with tenants.
- Company: Loreburn Housing Association, a community-focused social landlord in Dumfries & Galloway.
- Benefits: Flexible working, competitive pay, generous holiday, and professional development opportunities.
- Other info: Home-based role with travel; perfect for self-starters who thrive in autonomy.
- Why this job: Make a real difference in your community while enjoying a supportive work environment.
- Qualifications: Strong organisational skills, customer service experience, and proficiency in IT are essential.
The predicted salary is between 30000 - 40000 £ per year.
Organisation: Loreburn Housing Association Limited
Full Time / Part Time: Full time
Permanent / Temporary: Temporary
Location: Dumfries
Hours: Working 35 hours each week, Monday to Friday 9am-5pm. 12 months Fixed Term position.
About Us
Loreburn is a registered social landlord (RSL) and Scottish Charity, with 2,700 homes across Dumfries & Galloway. Established more than 40 years ago, our vision and mission is to ‘create great places to live’ by providing good quality, well maintained, and affordable homes. As a community-based association, we place our tenant facing services at the heart of the communities we serve. Our ‘Hub, Home & Roam’ working model allows our team to work flexibly, ensuring they can be where they’re most needed, supported by the right tools and resources to deliver on our commitments to tenants and communities.
The Role
The position requires a highly organised individual, who is a self-starter and has a high level of accuracy, attention to detail and who can adapt to changing priorities. Being comfortable with the degree of autonomy and lone working the role entails is important, whilst also working effectively within a team environment.
The postholder will provide support to the Property Service Team to ensure Loreburn meets its responsibilities under Compliance Regulations, Health & Safety Regulations, Building Regulations, British Standards and all other relevant legislation. Working alongside a supportive team, the role will provide an exceptional compliance service, ensuring excellent customer engagement and high levels of satisfaction. The postholder will be the main contact point for tenants, and other customers – both internal and external, resolving issues and/or investigating and resolving customer dissatisfaction. While the role is home based, there will be regular travel to Dumfries and occasionally other locations in the region.
What We’re Looking For
What’s really important is that you have a strong commitment to excellent service delivery and are highly organised in your approach. Experience in a similar administration related role would be an advantage as well as IT skills across a range of packages are essential.
- Have knowledge of the housing sector
- Be comfortable working with a high degree of autonomy
- Possess strong customer service skills
- Be highly organised with excellent time management skills and the ability to plan tasks and projects.
- Be ICT proficient, particularly across Microsoft packages.
- Be confident to take ownership of issues and proactively seek solutions.
We value potential and a commitment to learning and encourage applicants who may not possess every requirement to find out more.
As a home based role, the ability to work from home in a suitable space, along with access to broadband is required. A driving licence and access to a vehicle will also be necessary.
Working With Us
Along with a supportive work environment and a collaborative culture, we offer generous benefits and a great work/life balance.
- Competitive pay and rewards
- Matched pension contributions up to 8% and life cover of 3 x salary
- Salary sacrifice options for pension contributions
- 8 weeks paid holiday (pro-rata) which includes 12 fixed public holidays and a Christmas closure
- Wellbeing Time – alternative to a 34-hour week. Staff have 49 hours (pro-rata) throughout the year to offer greater flexibility and support to health and work/life balance
- Westfield Health Plan – contributions towards a range of services including dental, optical, therapies, counselling and wellbeing services
- Employee discounts including Blue Light card, cashback and high street retail and gym discounts
- Family friendly policies
- Flexible working and a Hub, Home and Roam working model
- Support for continuous professional development and protected learning time
- Strong values-based culture offering autonomy and empowerment
- Paid volunteering days
- Long service rewards
- Professional fees – Loreburn will reimburse one set of annual fees paid by employees for membership of professional institutions when such membership is directly relevant to our work
How to Apply
Apply by completing the online Recruitment Application Form
Closing date for applications: Friday 5 June 2026 at 9am
Interview date: Monday 15 June 2026
We’re committed to making our recruitment practices as accessible as possible for everyone, this includes making any necessary adjustments. If you need us to do anything differently as part of the recruitment process, please let us know.
Property Services Admin Assistant in Dumfries employer: Third Sector D&G
Loreburn Housing Association Limited is an exceptional employer that prioritises employee well-being and professional growth within a supportive and collaborative work culture. With a flexible 'Hub, Home & Roam' working model, generous benefits including matched pension contributions, paid volunteering days, and a strong commitment to continuous development, Loreburn fosters an environment where employees can thrive while making a meaningful impact in the communities they serve.
StudySmarter Expert Advice🤫
We think this is how you could land Property Services Admin Assistant in Dumfries
✨Tip Number 1
Get to know the company! Research Loreburn Housing Association and understand their mission and values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Property Services Admin Assistant role. Personal connections can make a big difference!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and administration. Think about examples from your past experiences that demonstrate your organisational skills and ability to work autonomously.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great way to reiterate your interest in contributing to Loreburn's mission.
We think you need these skills to ace Property Services Admin Assistant in Dumfries
Some tips for your application 🫡
Show Your Organisational Skills:Since the role requires a highly organised individual, make sure to highlight your organisational skills in your application. Use specific examples from your past experiences to demonstrate how you manage tasks and projects effectively.
Tailor Your Application:Take a moment to tailor your application to the job description. Mention your knowledge of the housing sector and any relevant experience you have. This shows us that you’re genuinely interested in the role and understand what we’re looking for.
Emphasise Customer Service Experience:As the main contact point for tenants, strong customer service skills are essential. Share examples of how you've successfully resolved issues or improved customer satisfaction in previous roles. This will help us see your commitment to excellent service delivery.
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Loreburn and our values.
How to prepare for a job interview at Third Sector D&G
✨Know Your Stuff
Before the interview, make sure you understand Loreburn Housing Association's mission and values. Familiarise yourself with their services and the housing sector. This will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Organisation Skills
As the role requires a highly organised individual, prepare examples from your past experiences that demonstrate your organisational skills. Think about how you've managed tasks, prioritised work, or adapted to changing priorities in previous roles.
✨Customer Service is Key
Since you'll be the main contact point for tenants, highlight your customer service experience. Prepare to discuss specific situations where you resolved issues or improved customer satisfaction. This will illustrate your commitment to excellent service delivery.
✨Be Ready for Autonomy
The role involves a degree of autonomy, so be prepared to discuss how you manage your time and work independently. Share examples of how you've successfully taken ownership of projects or tasks in the past, showcasing your self-starter attitude.
