At a Glance
- Tasks: Lead global communications strategy and elevate Cloudbeds' voice in hospitality tech.
- Company: Join a remote-first team transforming the hospitality industry with innovative software solutions.
- Benefits: Enjoy flexible remote work, wellness Fridays, and professional development opportunities.
- Other info: Be part of an inclusive culture that values diversity and personal growth.
- Why this job: Make a real impact by shaping narratives and influencing industry leaders.
- Qualifications: Extensive experience in communications and a strong network in hospitality media.
The predicted salary is between 60000 - 80000 £ per year.
At Cloudbeds, we’re not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. We do it with a completely remote team. Imagine working alongside global innovators to build AI‑powered solutions that solve hoteliers’ biggest challenges. Since our founding in 2012, we’ve become the world’s best hotel PMS solutions provider and landed on Deloitte’s Technology Fast 500 again in 2024 – but we’re just getting started.
How You'll Make an Impact
We’re looking for a Head of Communications to own our global narrative and elevate Cloudbeds as a leading voice for hospitality technology and the industry at large. This is a senior, high‑impact individual contributor role for an experienced communications leader who wants strategic ownership, executive access, and the opportunity to influence how the industry thinks.
Responsibilities
- Own Cloudbeds’ global communications strategy, spanning PR, thought leadership, executive visibility, and industry influence.
- Define Cloudbeds’ positions on key industry topics, including the role of AI and the future of travel booking, hotel operations, and guest experience, and translate them into strong narratives that align with Cloudbeds brand and market positioning.
- Lead all company press releases and major announcements, ensuring clear, compelling, and consistent messaging.
- Create and shape thought leadership in collaboration with Content Marketing, including bylines, op‑eds, keynote narratives, and industry commentary.
- Act as a spokesperson for Cloudbeds in select media interviews, podcasts, and industry events.
- Proactively identify and secure high‑value speaking opportunities for Cloudbeds executives at major global conferences and events.
- Prepare executives for external visibility through messaging frameworks, media training, and presentation coaching.
- Own the development of keynote decks, executive presentations, and event materials in partnership with field marketing.
- Build and maintain strong relationships with journalists, editors, and industry influencers across trade, hospitality, and mainstream media.
- Develop differentiated media pitches that drive meaningful coverage and position Cloudbeds as a thought leader.
- Serve as the primary liaison with PR agencies—setting direction, reviewing performance, and ensuring alignment with business priorities.
- Track and measure the impact of communications and PR efforts, using insights to refine strategy and improve results.
What You Bring to the Team
- Extensive experience in communications, PR, or corporate messaging within hospitality, hotel tech, or adjacent B2B SaaS industries.
- A strong network of hospitality media, industry analysts, hoteliers, consultants, and influencers.
- Deep familiarity with major global hospitality and technology events—and how to maximize executive presence at them.
- Exceptional messaging instincts and the ability to articulate a clear, provocative point of view.
- Excellent writing and verbal communication skills; equally comfortable on stage, on camera, on a podcast, or behind the keyboard.
- Experience partnering closely with senior executives and serving as a trusted communications advisor.
- A self‑directed, roll‑up‑your‑sleeves mindset—you’re strategic, but you’re not afraid to do the work.
What Success Looks Like
- Cloudbeds has a clear, differentiated, and compelling point of view that consistently shows up across media, events, executive communications, and thought leadership.
- Our executives are visible, well‑prepared, and increasingly sought after as industry voices at top‑tier global hospitality and technology events.
- Media coverage is proactive, high‑quality, and aligned to our strategic priorities—reinforcing Cloudbeds as a hospitality industry leader and top vertical SaaS company.
- Major announcements and narratives are sharp, cohesive, and elevate our brand positioning in the market.
- Communications is viewed internally as a strategic growth driver and trusted partner to leadership.
Benefits
- Overall 10 Best Places to Work | HotelTechAwards (2025)
- Top 10 People’s Choice (2024)
- Remote First, Remote Always
- PTO in accordance with local labor requirements
- Monthly Wellness Fridays – enjoy an extra long weekend every month
- Full Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in Cloudbeds University
- Access to professional development, including manager training, up‑skilling, and knowledge transfer.
Everyone is Welcome – A Culture of Inclusion
Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201‑7832 or via email at accommodations@cloudbeds.com. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.
Equal Employment Opportunity Information
For government reporting purposes, we ask candidates to respond to the below self‑identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. We do not discriminate on the basis of any protected group status under any applicable law. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.
Head of Communications employer: Third-Party Job Posts
At Cloudbeds, we pride ourselves on being a remote-first company that champions innovation in the hospitality sector. Our inclusive work culture fosters collaboration among global talent, offering extensive professional development opportunities and a commitment to employee well-being with benefits like monthly wellness Fridays and generous parental leave. Join us to make a meaningful impact in an industry-leading environment where your voice matters and growth is encouraged.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Communications
✨Tip Number 1
Network like a pro! Reach out to industry contacts and let them know you're on the hunt for the Head of Communications role. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Show off your expertise! Create a portfolio or a personal website showcasing your previous work in communications, especially in hospitality tech. This will help you stand out and demonstrate your strategic thinking.
✨Tip Number 3
Prepare for interviews by researching Cloudbeds thoroughly. Understand their brand narrative and think about how you can elevate it. Tailor your talking points to align with their vision and values.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Cloudbeds team.
We think you need these skills to ace Head of Communications
Some tips for your application 🫡
Craft Your Narrative:Just like we do at Cloudbeds, make sure your application tells a compelling story about your experience and skills. Highlight how your background aligns with our mission to transform hospitality and showcase your unique voice.
Tailor Your Approach:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific requirements of the Head of Communications role. Show us you understand the industry and how you can elevate our global narrative.
Showcase Your Writing Skills:Since this role is all about communication, make sure your application is well-written and free of errors. Use clear, engaging language that reflects your ability to articulate ideas effectively—just like you would in a press release or thought leadership piece.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and genuinely interested in joining our team!
How to prepare for a job interview at Third-Party Job Posts
✨Know Your Stuff
Before the interview, dive deep into Cloudbeds' mission and values. Understand their platform and how it transforms hospitality. Be ready to discuss how your experience aligns with their goals, especially in communications and PR within the hospitality tech space.
✨Craft Your Narrative
Prepare a compelling narrative about your career journey and how it relates to the role of Head of Communications. Highlight your strategic ownership in previous roles and be ready to share specific examples of how you've influenced industry narratives or led successful communication strategies.
✨Showcase Your Connections
Since building relationships is key for this role, come prepared with insights about your network in the hospitality media and industry influencers. Mention any relevant connections you have and how they could benefit Cloudbeds in elevating its voice in the market.
✨Practice Makes Perfect
Anticipate questions about your messaging instincts and executive visibility strategies. Practice articulating your thoughts clearly and confidently, as you'll need to demonstrate your ability to communicate effectively on stage, in interviews, and through written content.
