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- Tasks: Provide top-notch support to customers and help them with tech issues.
- Company: Join a friendly team dedicated to improving healthcare through technology.
- Benefits: Competitive salary, flexible working hours, and opportunities for growth.
- Why this job: Make a real difference in healthcare while developing your technical skills.
- Qualifications: IT qualification required; experience with support tools like Jira is a plus.
- Other info: Collaborative environment with a focus on continuous improvement.
The predicted salary is between 30000 - 41000 £ per year.
We develop and support solutions that can help the NHS in making data-driven decisions, enable front-line healthcare workers in making safer, more informed decisions, and empower patients to better engage with their own care.
We are looking to build a team of experienced, collaborative support engineers who will work together to provide enterprise-level assistance. We have many customers who require close support to ensure they have an excellent experience with our products.
You will be focusing on working directly with our customers to identify the necessary activities required to complete each client’s implementation and ensure that the activities are performed in a timely, high-quality manner.
We are a friendly and open-minded team, and we’re looking for people who will thrive by collaborating and implementing improvements to our approach to support.
- Take incoming support calls from customers and provide assistance as required.
- Monitor incoming support tickets and ensure response within the agreed SLAs.
- Analyse customer issues, diagnose and resolve where possible.
- Escalate the issue for assistance from the development team if required.
- Maintain and track and close support issues on Jira.
- Install and customise applications for new customers.
- Run training sessions for new users.
- Test bug fixes released by the development team before delivery to the customer.
Requirements:
- The role is technical, so an IT qualification/degree is required.
- Knowledge and experience with the following – Application Support/ Windows/ Databases/ Remote Access Tools.
- A hands-on and enthusiastic person who is quick to learn.
- Experience working with service desk ticketing tools (Jira).
- Work effectively with a high degree of autonomy.
- Excellent interpersonal and communication skills and enjoy working in a fast-paced environment.
Technical Support Analyst employer: Third Nexus Group Limited
Contact Detail:
Third Nexus Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common technical support scenarios. Think about how you'd handle tricky customer issues or explain complex tech concepts in simple terms. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in previous roles. This will demonstrate your hands-on experience and enthusiasm for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our friendly team.
We think you need these skills to ace Technical Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Technical Support Analyst role. Highlight your IT qualifications, application support experience, and any relevant tools like Jira. We want to see how you can contribute to our friendly team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting healthcare solutions and how your background makes you a great fit for us. Keep it conversational and show us your personality!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've diagnosed and resolved customer issues in the past. We love candidates who can think on their feet and provide excellent support, so let us know how you've done this before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at Third Nexus Group Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around application support, Windows, and databases. Be ready to discuss specific tools you've used, like Jira, and how you've resolved issues in the past.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice explaining technical concepts in simple terms. Think about examples where you've successfully communicated with clients or team members to resolve issues.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss real-life scenarios where you've diagnosed and resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical skills.
✨Emphasise Team Collaboration
This role is all about working as part of a team. Be ready to share experiences where you've collaborated with others to improve processes or support customers. Show that you're open-minded and eager to contribute to a friendly work environment.
