Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch support to customers and help them with tech issues.
- Company: Join a friendly team dedicated to improving healthcare through technology.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Make a real difference in healthcare while developing your technical skills.
- Qualifications: IT qualification required; experience with application support and service desk tools preferred.
- Other info: Collaborative environment with a focus on continuous improvement and learning.
The predicted salary is between 30000 - 41000 £ per year.
Technical Support Analyst Gerrards Cross Perm Up to £37,000pa Roles & Responsibilities * We develop and support solutions that can help the NHS in making data-driven decisions, enable front-line healthcare workers in making safer, more informed, decisions, and empower patients to better engage with their own care. * We are looking to build a team of experienced, collaborative, support engineers who will work together to provide enterprise-level assistance. We have many customers who require close support to ensure they have an excellent experience with our products. * You will be focusing on working directly with our customers to identify the necessary activities required to complete each client’s implementation and ensure that the activities are performed in a timely, high-quality manner. * We are a friendly and open-minded team, and we’re looking for people who will thrive by collaborating and implementing improvements to our approach to support. Roles & Responsibilities * Take incoming support calls from customers and provide assistance as required. * Monitor incoming support tickets and ensure response within the agreed SLAs. * Analyse customer issues, diagnose and resolve where possible. * Escalate the issue for assistance from the development team if required. * Maintain and track and close support issues on Jira. * Install and customise applications for new customers. * Run training sessions for new users. * Test bug fixes released by the development team before delivery to the customer. Requirements * The role is technical, so an IT qualification/degree is required * Knowledge and experience with the following – Application Support/ Windows/ Databases/ Remote Access Tools A hands-on and enthusiastic person who is quick to learn * Experience working with service desk ticketing tools (Jira) * Work effectively with a high degree of autonomy * Excellent interpersonal and communication skills and enjoy working in a fast-paced environment
Technical Support Analyst employer: Third Nexus Group Limited
Contact Detail:
Third Nexus Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Analyst
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills with a mate or in front of the mirror. Focus on showcasing your soft skills and technical know-how. Remember, it’s all about how you communicate your experience and fit for the team!
✨Tip Number 3
Don’t just apply anywhere; tailor your approach! Research the company and its culture, then highlight how your skills align with their mission. We want to see that you’re genuinely interested in what we do.
✨Tip Number 4
Apply through our website for the best chance! It shows you’re serious about joining our team. Plus, it helps us keep track of your application and get back to you quicker.
We think you need these skills to ace Technical Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Technical Support Analyst role. Highlight any relevant IT qualifications and experience with application support, as well as your ability to work autonomously.
Show Off Your Soft Skills: Since we value collaboration and communication, don’t forget to showcase your interpersonal skills in your application. Mention any experiences where you’ve worked effectively in a team or helped customers directly.
Be Clear and Concise: When writing your cover letter, keep it straightforward and to the point. We appreciate clarity, so make sure to express why you’re excited about the role and how you can contribute to our friendly team.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to track your application and get back to you quickly!
How to prepare for a job interview at Third Nexus Group Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to application support, Windows, and databases. Be ready to discuss specific tools you've used, especially Jira, as this will show your familiarity with the role's requirements.
✨Show Off Your Soft Skills
Since this role requires excellent interpersonal skills, think of examples where you've successfully collaborated with others or resolved customer issues. Highlighting your ability to communicate effectively can set you apart from other candidates.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer support scenarios. Practise articulating your thought process in diagnosing and resolving issues, as well as when to escalate problems to the development team.
✨Demonstrate Your Enthusiasm
Let your passion for technology and helping others shine through during the interview. Share experiences that showcase your eagerness to learn and improve processes, as this aligns perfectly with the collaborative spirit of the team.
