At a Glance
- Tasks: Engage industry experts and deliver insights to clients in a fast-paced environment.
- Company: Third Bridge, a global research firm with a focus on expert insights.
- Benefits: Competitive salary, uncapped bonuses, comprehensive benefits, and flexible work options.
- Other info: Promote from within culture with excellent growth opportunities.
- Why this job: Launch your career with rapid progression and develop essential business skills.
- Qualifications: Ambitious individuals with leadership experience and a passion for problem-solving.
The predicted salary is between 51000 - 68000 £ per year.
Third Bridge is a leading global research firm established in 2007, with a team of over 1,500 employees worldwide dedicated to fueling decisions with expert insights. We accelerate and enhance decision‑making for investors and business leaders by unearthing unique expert insights across multiple sectors, geographies, and topics.
Why Join Us? We’re offering more than a role – we’re offering a career launchpad. As a Client Services Associate you’ll develop the commercial awareness and business acumen that open doors to long‑term careers in sales, account management, leadership, research and so much more. We promote from within, and our top performers move into management in as little as two years.
You’ll Thrive If You:
- Love a fast‑paced, target‑driven environment
- Have the confidence to pick up the phone and start conversations with anyone
- Are naturally curious, quick to learn and love to solve complex problems
- Build rapport fast and think on your feet
- Are resilient and motivated to exceed goals
What You’ll Do:
- You’ll be at the heart of our business – finding, calling, and engaging industry experts to deliver the insights our clients need, often under extremely tight deadlines.
- Expect to spend much of your day on the phone, persuading specialists to share their expertise and securing their time for client calls.
- Own projects end‑to‑end, truly understanding the specific client needs and scheduling high‑calibre expert calls.
- Cold call and engage experts across industries, overcoming objections and winning buy‑in.
- Work at speed, managing multiple projects and clients at once.
- Learn fast, gaining broad knowledge of markets, business models, and regulations.
- Cross‑sell the full range of Third Bridge services including content library, surveys, advisory, and 1‑1 calls.
What You’ll Gain:
- Commercial edge: sales, negotiation, relationship‑building skills and the opportunity to develop leadership skills very early in your career.
- Client exposure: work with leading private equity firms, hedge funds, and consultancies.
- Clear progression: every manager started in the Associate role; promotion possible within two years.
- Annual personal development allowance to invest in your growth.
Qualifications:
What We’re Looking For: You’re intellectually strong, ambitious, have leadership or extracurricular experience, and have shown grit through internships, work experience, or other achievements.
Salary And Benefits: Total first‑year salary is expected to be £51,000–£68,000 (based on average‑high performance). This is in line with a £40,000 base salary plus an uncapped performance bonus accessible after your first month. Enjoy comprehensive benefits including health, dental, vision, pension contributions, and more. Appreciate good work‑life balance with 25+ vacation days, flex days, and work from anywhere for one month per year.
Associate, Client Services (July Start) in London employer: Third Bridge Group
At Third Bridge, we are not just offering a job; we are providing a dynamic career launchpad for aspiring professionals. As a Client Services Associate, you will thrive in a fast-paced environment that fosters personal and professional growth, with clear pathways to management roles within two years. Our supportive work culture, comprehensive benefits, and commitment to employee development make us an exceptional employer for those looking to make a meaningful impact in the world of research and insights.
StudySmarter Expert Advice🤫
We think this is how you could land Associate, Client Services (July Start) in London
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like Third Bridge Group value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like Third Bridge Group a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with Third Bridge Group!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like Third Bridge Group.
We think you need these skills to ace Associate, Client Services (July Start) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for Third Bridge Group!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at Third Bridge Group
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
