Thinventory is a global provider of field service technology and logistics, focused on improving engineer productivity and optimizing inventory performance. With over 20 years of experience supporting field service operations worldwide, the company designs solutions informed by real operational challenges and long‑term customer partnerships. Thinventory leverages advanced software and technology to enhance performance, streamline processes, and help organizations meet increasingly demanding SLAs. By working closely with customers, the team gains deep insight into their environments and creates solutions that deliver measurable, lasting impact. This innovation‑driven culture offers team members the opportunity to contribute to cutting‑edge tools that empower businesses to succeed.
Role overview and purpose:
Cybersecurity & IT Support Apprentice role offers hands‑on experience in safeguarding digital assets, responding to threats, and supporting day‑to‑day IT operations across the organisation.
You’ll gain exposure to both cybersecurity practices and first‑line IT support, developing a strong foundation in technical troubleshooting, user administration, and compliance. This is an ideal opportunity for someone looking to build a career in IT and security while contributing to a resilient and service‑focused environment.
Training & Development
This apprenticeship includes structured learning aligned to the Level 4 Cyber Security Technologist standard, covering:
- Threat analysis and mitigation
- Security architecture and controls
- Risk management and compliance
- Incident response and digital forensics
What you will be responsible for?
Cybersecurity Focus
- Monitor systems for suspicious activity and potential threats
- Assist with vulnerability scanning, patching, and endpoint protection
- Support incident response and investigation processes
- Help maintain security documentation and compliance records
1st Line IT Support & Administration
- Respond to user queries and technical issues via helpdesk or ticketing system
- Troubleshoot hardware, software, and connectivity problems
- Set up and maintain user accounts, devices, and access permissions
- Escalate complex issues to 2nd/3rd line teams as appropriate
- Contribute to asset tracking, software updates, and IT documentation
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